F&B Market Survey Report Template语

《F&B Market Survey Report Template语》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、F&BMarketSurvey/MysteryShopperReportDateofSurveyTimeOutletSurveyedHotelCompetingOutlet帝豪DetailObservationImpacton帝豪/FollowUpActionby帝豪Surveyconductedby（由……发起的调查）Address（地址）&ContactDetails（联系方式）Concept（概念）TypeofCuisine（烹饪类型）ServiceStyle（服务风格）SeatingCapacity（载客人数）OperatingHours（营

2、业时间）SurroundingVicinity（附近周围）Accessibility（可及性）BusinessVolumeonDayofVisit（一天的业务量访问）AverageCheck（平均检查）Detail（细节）Observation（观察报告）Impacton帝豪FollowUpActionby帝豪RESERVATIONTelephoneFaxE-mailAskedforPreferencesRepeatedDetailsFriendlyKnowledge-ableReflectedStandardAdvisedDressCodeARRI

3、VALGreetingAccuracyofReservationPersonalizedSwiftSeatingAssistanceAddInfoProvidedReservationSystemOfferedPre-MealDrinkPage16of16Printed:8/8/2021,9:13:39下午F&BMarketSurvey/MysteryShopperReportDateofSurveyTimeOutletSurveyedHotelCompetingOutlet帝豪DetailObservationImpacton帝豪/FollowUp

4、Actionby帝豪PRE-MEALDRINKS（饮料）Item（项目）QualityofBeverage（饮料质量）酒的种类齐全，饮料也多种多样，没有果汁质量有一定会的保障，较少出现质量问题DigestivelistLayout&Appearance（消化列表外观和布局）清晰明了，有自己独特的风格Pricing（定价）较于市面上的价格贵上许多Service（服务）微笑服务不够到位，服务态度差强人意SpecialHighlight（特别突出）味道还不错SpecialHighlight（特别突出）花样多ORDERTAKING（订单获得）Posture（

5、态度）热情，和善，为顾客着想Knowledge-able（知识能力）教育程度中专以上Up-Selling（捆绑销售）在酒店的用品和食品上印上酒店标志，促进酒店的知名度推出一些优惠活动，会员制度优惠Confidence（置信度）诚信度较高RespondedtoRequests（回应）不够迅速，但是能在较快的时间内给出解决方案OrderRepeated（重复订单）同等的对待，不会轻慢FOOD（食物）AmuseBouche（可口小吃）三文鱼，生蚝，火炒贝壳，烤浮猪，清炖鲫鱼，鲍鱼，带子，象鼻岘Bread（面包）蛋糕甜而不腻，布丁滑嫩可口Starter（第一

6、道菜）凉菜拼盘，金猪Soup（汤）清汤，补汤Main（主菜）鲍，参，翅，肚Dessert（餐后甜点）燕窝，银耳莲子汤Qualityof味道好，种类多Page16of16Printed:8/8/2021,9:13:39下午F&BMarketSurvey/MysteryShopperReportDateofSurveyTimeOutletSurveyedHotelCompetingOutlet帝豪DetailObservationImpacton帝豪/FollowUpActionby帝豪FoodPresentationTemperatureChinawa

7、reMenuLayoutAppearancePricingSignatureDish(es)SpecialHighlightPage16of16Printed:8/8/2021,9:13:39下午F&BMarketSurvey/MysteryShopperReportDateofSurveyTimeOutletSurveyedHotelCompetingOutlet帝豪DetailObservationImpacton帝豪/FollowUpActionby帝豪BEVERAGESduringMEALWineWater/SoftsQualityofBev

8、erageTemperatureGlasswareBev/WineListLayout&Appearance