《跨文化交流与谈判》PPT课件

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1、Cross-CulturalCommunicationandNegotiationThespecificobjectivesofthischapterare:DEFINEthetermcommunication,examinesomeexamplesofverbalcommunicationstyles,andexplaintheimportanceofmessageinterpretation.ANALYZEthecommondownwardandupwardcommunicationflowsusedininternationalco

2、mmunication.EXAMINEthelanguage,perception,andcultureofcommunication,andnonverbalbarrierstoeffectiveinternationalcommunications.Cross-CulturalCommunicationandNegotiationPRESENTthestepsthatcanbetakentoovercomeinternationalcommunicationproblems.5.DEVELOPapproachestointernati

3、onalnegotiationsthatrespondtodifferencesinculture.REVIEWdifferentnegotiatingandbargainingbehaviorsthatmayimprovenegotiationsandoutcomes.Thespecificobjectivesofthischapterare:CommunicationProcessandVerbalCommunicationStylesCommunicationTheprocessoftransferringmeaningsfroms

4、endertoreceiverVerbalcommunicationstylesContextisinformationthatsurroundsacommunicationandhelpsconveythemessageMessagesareoftenhighlycodedandimplicitinhigh-contextsocieties,suchasJapanandmanyArabcountriesThemessageisexplicitandthespeakersayspreciselywhatheorshemeansinlow-

5、contextsocietiessuchastheUnitedStatesandCanadaExplicitandImplicitCommunicationHigh-context/implicitcommunicationculturesLow-context/explicitcommunicationculturesGermansSwissGermansScandinaviansNorthAmericansFrenchEnglishItaliansLatinAmericansArabsJapaneseAdaptedfromFigure

6、7–1:Explicit/ImplicitCommunication:AnInternationalComparisonTable7–1MajorCharacteristicsofVerbalStylesPhasesofMulticulturalDevelopmentAdaptedfromTable7–1:MajorCharacteristicsofVerbalStylesIndirectvs.directIndirectDirectImplicitmessagesExplicitmessagesCollective,highcontex

7、tIndividualistic,lowcontextSuccinctvs.elaborateElaborateHighquantityoftalkModerateuncertaintyavoidance,highcontextExactingModerateamountoftalkLowuncertaintyavoidance,lowcontextSuccinctLowamountoftalkHighuncertaintyavoidance,highcontextCulturesinWhichMajorInteractionFocusC

8、haracteristicItVerbalStyleVariationandContentIsFoundTable7–1MajorCharacteristicsofVerbalStylesPh