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1、Chapter6:Knowledge-basedDecisionSupportandArtificialIntelligenceManagerialDecisionMakersareKnowledgeWorkersTheyUseKnowledgeinDecisionMakingIssue:AccessibilitytoKnowledgeKnowledge-BasedDecisionSupportThroughAppliedArtificialIntelligenceToolsDecisionSupportSystemsandIntelligentSystem
2、s,EfraimTurbanandJayE.AronsonCopyright1998,PrenticeHall,UpperSaddleRiver,NJ6.1OpeningVignette:AKnowledge-basedDSSinaChineseChemicalPlantTheProblemDalianDyestuffplantManagersdeterminedownproductionplansTheSolutionDSSwithaknowledge-basecomponentDecisionSupportSystemsandIntelligentSys
3、tems,EfraimTurbanandJayE.AronsonCopyright1998,PrenticeHall,UpperSaddleRiver,NJSubsystemsProductionPlanningAccountingandCostControlFinancingandBudgetingInventoryandMaterialManagementControlInformationServicesLP-basedproductionplanningmodelinmodelbaseTwoExpertSystems(ES)toPlanmonthly
4、productionandAnalyzeworkingcapitalDecisionSupportSystemsandIntelligentSystems,EfraimTurbanandJayE.AronsonCopyright1998,PrenticeHall,UpperSaddleRiver,NJGeneratesaproposedplanModelstheworkingcapitalDecisionSupportSystemsandIntelligentSystems,EfraimTurbanandJayE.AronsonCopyright1998,P
5、renticeHall,UpperSaddleRiver,NJTheExpertSystemESAdvantagesCombinesquantitativeandqualitativeanalysisProvidesflexibilityandadaptabilityInvolveddecisionmakersAllowsbetterandmoreefficientdecisionsIncreasedprofitbymorethan$1million/year(abouta10%increase)Allowsuserstoexpresspreferences
6、andexpertiseImprovesservicetocustomersImprovedthecompetitivepositionoftheplantDecisionSupportSystemsandIntelligentSystems,EfraimTurbanandJayE.AronsonCopyright1998,PrenticeHall,UpperSaddleRiver,NJ6.2ArtificialIntelligence(AI)DecisionSupportSystemsandIntelligentSystems,EfraimTurbanan
7、dJayE.AronsonCopyright1998,PrenticeHall,UpperSaddleRiver,NJAIConceptsandDefinitionsEncompassesManyDefinitionsAIInvolvesStudyingHumanThoughtProcesses(toUnderstandWhatIntelligenceIs)AIDealswithRepresentingThoughtProcessesonMachinesDecisionSupportSystemsandIntelligentSystems,EfraimTur
8、banandJayE.AronsonCopyrigh
