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1、CapabilityFlexibility:ADecisionSupportMethodologyforParallelServiceandManufacturingSystemswithFlexibleServersSeyedM.Iravani1²BoraKolfal2²MarkP.VanOyen31DepartmentofIndustrialEngineeringandManagementSciencesNorthwesternUniversity,Evanston,IL60208,USA2Depart
2、mentofFinanceandManagementScienceUniversityofAlberta,Edmonton,ABT6G0T1,CAN3IndustrialandOperationsEngineeringUniversityofMichigan,AnnArbor,MI48103,USAs-iravani@northwestern.edu²bora.kolfal@ualberta.ca²vanoyen@umich.eduToobtainimprovedperformance,many¯rmspu
3、rsueoperational°exibilitybyendowingtheirproductionoperationswithmulti-skilledworkers,°exiblemachines,and/or°exibleplants.Wefocusontheproblemofranking(accordingtolongrunaveragewaitinqueue)alterna-tiveproductionsystemdesigns.Weemployopen,parallelqueueingnetw
4、orkswithpartially°exibleserversasourmodelingparadigm.PriorliteratureintroducedtheconceptofStruc-turalFlexibility(SF)andmethodologiestoapproximatetherelative°exibilityofproductionoperationswithmultifunctionalresourcesviaacomputationallytractablealgorithm.Th
5、eSFapproachsupportedtherobustdesignof°exiblesystemsinastrategiccontextwithverylittleinformation.Thus,theSFmethoddidnotmodelresourceswithdi®erencesintheircapacities/speeds.Incontrast,thispaperextendstheSFmethodtotreatmodelswithsourcespossessingheterogeneous
6、capacityandmultiplecapabilities.WecallthisgeneralizedapproachtheCapabilityFlexibility(CF)methodology.SimulationofatestsuiteindicatesthattheCFmethodologycapturesfundamentalrelationshipsandinsightsforachieving°ex-ibilitythroughtheinteractinge®ectsofcapacitya
7、ndmultifunctionalityoftheproductionsources.Keywords:OperationalFlexibility;Max°owAlgorithm;ParallelQueueingSystems,Cross-training.1.IntroductionTheconceptofthecapability°exibility"ofaproductionoperation(serviceormanufactur-ing)isintroducedinthispaper,anda
8、methodforquantifyingitisdevelopedandtested.Asourcontext,wefocusonserviceoperationsormake-to-ordermanufacturingenvironmentswhereinventoryisnotheldandshortleadtimesaredesirable.Forsuchoperations,the1negativecon