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ID:32055804
大小:1.55 MB
页数:56页
时间:2019-01-31
《基于itil的电信行业it服务管理系统的构建》由会员上传分享,免费在线阅读,更多相关内容在学术论文-天天文库。
1、基于ITIL的电信行业IT服务管理系统的构建ABSTRACTWithChinaentenngWTO,telecommunicationisfacingcompetitionswincharesharperandsharper.Inordertoadapttointernationalcompetitions,internaltelecommunicationoperatingbusinessmanshouldkeepupwiththemodemexternalones.Chinahasbecomeacountrywhosenumberoftelecommunacationuser
2、sisthelargest.Undersuchabackground,itbecomesanimportanttaskforthemtoimprovemanagementlevelandservicequalityfullywiththehelpofinformationtechnology,satisfytheincreasingspecificdemandsoftelecommunicationusersandstrengthencompetingabilityatthecore.SinceEnglandCommercialDepartmentproposedITILinth
3、emiddle1980s.ITILhasgamedsupportofalltileITgiants.Somefamousmultinationalcorporations.suchasIBM,HP,MicrosoftandCAhavepresentedimplementingplansandsoftwarestoimplementITSM(ITServiceManagement)respectively,stimulatingthereadjustmentandcombinationbetweenITandbusinessonthebasisofITIL.ITSMisstillo
4、ntheearlystageinourcountrywhileothercountnespraiseithlghl):FortunatelyItookpartinflamingandestablishingITSMplatforminacertaintelecommunicationcompanyinChinaDuringtheperiodofconstructingthewholesystem,Ididrelevantworkandsurveyfromconsultingtoimplementingthesystem.followedbytheinterfacedesignof
5、somerelatedsystem.InvIe、、ofrelatedpractice.themainworkandsignificanceareasfollows‘(1)ToanalyseITSMsystematicly.designoverallframeaswellastypicalmodeltechnologicalprocessaftersummarizingITILanditscurrentsituationTechnologicalprocessofITServiceisofgreatimportancetoITbusinessusers.havinga&rectef
6、fectonthequahtyandefficiencyofITService.Byconsultingworkmgexperiencewithprofessionalpersons.tinsarticlereferstosometechnologzcalprocessofITMS.regardingtheachievementsofitasamainpartofthearticle(II)ToimplementITSMspeclficlybycombiningallthedemandingcharacteristics.includingchoosing.disposition
7、,deploymentofsystemandinterfacelinkedwithothersystemsWhat’smore,tosummarizesomeproblemswe’11faceandsolvingmethodssimply.AmongthemtheemphasisistocarryoutsomerelateddispositionanddevelopitasecondtimeonthebasisofServiceDesk,realizingthefunctions
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