资源描述:
《【5A文】汽车专业英语之销售与售后服务.ppt》由会员上传分享,免费在线阅读,更多相关内容在工程资料-天天文库。
1、【5A文】汽车专业英语之销售与售后服务AutomobileSalesandAfterServiceTheunitaimstoenablestudentsto:GreetcustomersKeepaconversationgoingFindoutneedsofcustomers5.1Greetings招呼客户分项目目标Teachingobjective分项目目标ThemethodofapproachDiscussing,listening,reading,presentingandrole-playingbythestudents;Explanationanddemonst
2、rationbytheteachers;After-classresearchandpracticebythestudents.A:Welcometoourshop.CanIhelpyou?B:Yes.Canyoutellmewherethecar?A:Sure,I’llshowyou.Dialogue1A:Goodafternoon,madam.Areyoubeinghelped?B:No,I’mjustlooking.A:Ok,then.Pleasetellmeifyouneedanyhelp.Dialogue2A:Goodmorning,sir!CanIhelpyo
3、u?B:No,thanks.Icanlookbymyself.A:Pleasetakeyourtime.Dialogue3A:Feelfreetoaskanyquestions,please.B:Ok,Iwill.Thanks.A:You’rewelcomeDialogue4welcome[‘welkəm]adj.受欢迎的;可喜的;不必感谢的,不必客气的help[help]vt.帮助;辅助;援助show[∫əu]vt.给...看;展出;显示;出示;陈列WordsandPhrasesWelcometoourshop.表示欢迎光临。用于接待客户的场合。Goodmorning.
4、招呼用语。用于较客气的场合。Icanlookbymyself.我可以自己看看。Pleasetakeyourtime.请您慢慢看。Feelfreetoaskanyquestions,please.有什么事可以随时问我。You’rewelcome.不客气。Notes您和顾客说的第一句话可以是:CanIhelpyou?MayIhelpyou?WhatcanIdoforyou?CanIhelpyoufindanything?Areyoubeinghelped?Isanyonehelpingyou?Doyouneedahandfindingsomething?Haveyoubeen
5、takencareof?RelatedLinksTheunitaimstoenablestudentsto:Describedifferentcars;Keepaconversationgoingwithcustomers;andLearnsomeusefulwordsandexpressions5.2IntroductionofNewModel车款推介分项目目标Teachingobjective分项目目标ThemethodofapproachDiscussing,listening,reading,presentingandrole-playingbythestuden
6、ts;Explanationanddemonstrationbytheteachers;After-classresearchandpracticebythestudents.A:MayIrecommendonecarforyou,sir?B:Yes,Iwanttobuyacarformyson.Couldyouintroduceoneforme?A:Noproblem.Howdoyoulikethisone,LandRoverDiscovery3?It’sabestseller.B:Oh,itlooksnice.A:Yes.Ibetyou’lllikeitmoreaft
7、ermyintroduction.It’sPowerSteeringwithAlloyWheels,CruiseControl,4WheelDrive.B:Verygood.Couldyoutellmemoreaboutthespecificationofthismodel?A:Sure.Asyoucanseeit’sofsportsutilitybodystylewithGreenexterior,4.0LiterV6engine.B:Ithinkmysonwilllikeit.What’stheprice?A:¥890,0