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1、AutomobileSalesandAfterService5.1Greetings招呼客户Theunitaimstoenablestudentsto:GreetcustomersKeepaconversationgoingFindoutneedsofcustomers分项目目标Teachingobjective分项目目标ThemethodofapproachDiscussing,listening,reading,presentingandrole-playingbythestudents;Explanationandde
2、monstrationbytheteachers;After-classresearchandpracticebythestudents.Dialogue1A:Welcometoourshop.CanIhelpyou?B:Yes.Canyoutellmewherethecar?A:Sure,I’llshowyou.Dialogue2A:Goodafternoon,madam.Areyoubeinghelped?B:No,I’mjustlooking.A:Ok,then.Pleasetellmeifyouneedanyhelp
3、.Dialogue3A:Goodmorning,sir!CanIhelpyou?B:No,thanks.Icanlookbymyself.A:Pleasetakeyourtime.Dialogue4A:Feelfreetoaskanyquestions,please.B:Ok,Iwill.Thanks.A:You’rewelcomeWordsandPhraseswelcome[‘welkəm]adj.受欢迎的；可喜的；不必感谢的,不必客气的help[help]vt.帮助；辅助；援助show[∫əu]vt.给...看；展出；显
4、示；出示；陈列NotesWelcometoourshop.表示欢迎光临。用于接待客户的场合。Goodmorning.招呼用语。用于较客气的场合。Icanlookbymyself.我可以自己看看。Pleasetakeyourtime.请您慢慢看。Feelfreetoaskanyquestions,please.有什么事可以随时问我。You’rewelcome.不客气。RelatedLinks您和顾客说的第一句话可以是:CanIhelpyou?MayIhelpyou?WhatcanIdoforyou?CanIhelpyoufin
5、danything?Areyoubeinghelped?Isanyonehelpingyou?Doyouneedahandfindingsomething?Haveyoubeentakencareof?5.2IntroductionofNewModel车款推介Theunitaimstoenablestudentsto:Describedifferentcars;Keepaconversationgoingwithcustomers;andLearnsomeusefulwordsandexpressions分项目目标Teach
6、ingobjective分项目目标ThemethodofapproachDiscussing,listening,reading,presentingandrole-playingbythestudents;Explanationanddemonstrationbytheteachers;After-classresearchandpracticebythestudents.Dialogue1A:MayIrecommendonecarforyou,sir?B:Yes,Iwanttobuyacarformyson.Couldy
7、ouintroduceoneforme?A:Noproblem.Howdoyoulikethisone,LandRoverDiscovery3?It’sabestseller.B:Oh,itlooksnice.A:Yes.Ibetyou’lllikeitmoreaftermyintroduction.It’sPowerSteeringwithAlloyWheels,CruiseControl,4WheelDrive.B:Verygood.Couldyoutellmemoreaboutthespecificationofthi
8、smodel?A:Sure.Asyoucanseeit’sofsportsutilitybodystylewithGreenexterior,4.0LiterV6engine.B:Ithinkmysonwilllikeit.What’stheprice?A:￥890,000.00B:It’
