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1、AbstractAbstractExperienceeconomyisaneweconomicform，whichrisewiththecontinuousimprovementofsocialproductivitylevel,withtheimprovingofthepeopledemandlevelinrecentyears.Thecompetitioninthehotelindustry,becomingincreasinglyfiercewiththeadventoftheexperienceeconomy,c
2、ustomerservicesprovidedbythehoteldemandcomparedtothepreviousstandardizedservicesbecomemorecomplexanddiverse.Howinnovativepersonalizedserviceprovidedtomeettheneedsofdifferentcustomerexperiencehasbecomeanimportantwayforhotelstoenhancetheircompetitivenessandcompetit
3、iveadvantage.Theemployeesisdirectrendererofthispersonalizedservice,ontheonehand,theperformanceofitsworkhasadirectimpactonthelevelofcustomerperceivedservicevalue,therebyaffectingthequalityofthehotel'spersonalizedservice;Ontheotherhand,theemployee'sworkperformanced
4、ependsInthispaper,refertothelargenumberofdomesticandforeignliterature,Basedonservice-profitchain,internalmarketingtheory,theexperienceeconomictimesasthebackground,thecharacteristicsofthehotelindustry,discussesthehotel'spersonalizedserviceandthehotelemployee‟ssati
5、sfaction,andexplorethespecialrelationshipbetweenthetwo.Also,onthisbasis,theconceptualmodelofemployeeloyalty,efficiency,customersatisfactionastheintermediatevariablestructure.SelectahotelintheKunmingregionasanempiricalanalysisforthesurvey,testandcorrectthemodelhyp
6、othesis,andultimatelyconcluded:Hotelemployeesatisfactionhaveasignificantpositiveeffectonhotelpersonalizedserviceproviders.Finally,accordingtothefindingsofthisarticle,itisproposedthatthehotelshouldcarryouthigh-qualityandefficientinternalmarketing,theestablishmento
7、fafairandreasonableincentivemechanismandestablishgoodrelationshipsatmosphereaspectstoimproveIIAbstractemployeesatisfaction,andthusenhancethequalityofpersonalizedservicerecommendations.Allinall,withexamplesfromtheorytostarttryingtoconsiderinthecontextoftheeconomic
8、times,thehotelemployeesatisfactionhaveeffectonthepersonalizedserviceexperience.Ihopecanprovidetheoreticalreferencefortheoperationandmanagementofthedomestichote
