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时间:2018-11-02
《酒店专业英语(一)教(学)案》由会员上传分享,免费在线阅读,更多相关内容在应用文档-天天文库。
1、WORD格式可编辑原有教学模式教案课程名称:酒店英语听说总素质学分:3总学时:48(理论学时:24;实践学时:24)课程类别:□专业素质教育□非专业素质教育□特殊素质教育□必修□选修□核心素质教育□非核心素质教育任课教师:所属单位:文法与外语学院职称:副教授授课专业:酒店管理授课班级:酒店管理1501班、WORD格式可编辑UnitOneRoomReservationService章/节题目UnitOneRoomReservationService学时14教学目标1)Befamiliarwiththeformalitiesofm
2、akingreservation;2)BeabletointroducesomeinformationabouttheFrontDepartment;3)Learnhowtomakeareservationfortheguest.教学方法GroupDiscussion;refined-choseninstruction;ListeningandOralpractice;教学内容及进程一、课堂检验(包括提问、讨论、随堂测验等)备注栏:时间安排、教学方法、举例、案例、新增内容填写等1.提问:(1)Whatisthehotel?2.
3、讨论:(1)Whatkindofservicescanyougetifyouliveinahotel?(2)Whatisthemostimportantproductinahotel?(3)Whatistheclassificationofthehotel?(4)AsystemforratinghotelsaccordingtoqualityiswidelyusedinChina.Canyoudescribeit?二、精讲内容(包括①要点、重点、难点;②互动设计;③板书设计)1、要点:(1)Ahotelisatemporary
4、homeforpeoplewhoaretraveling.(2)Inahotelthetravelercanrestandhasaccesstofoodanddrink.Thehotelmayalsoofferfacilitiesforrecreation,suchasaswimmingpool,agolfcourse,orabeach.(3)Accommodationisthemostimportantserviceinhotel.Alloftheotherservicesaredesignedtoaccommodateth
5、etraveler.(4)Asyouknow,therearemanykindsofhotelsinmodernsociety.Accordingtothegueststheycaterto,thehotelcanbedividedintocommercialhotel,conferencehotel,resorthotel,residentialhotel,economyhotel(budgethotel).(5)AsystemforratinghotelsaccordingtoqualityiswidelyusedinCh
6、ina.Thissystemputsthetophotelsasthefive-starhotels,WORD格式可编辑withotherreceivingfromfourtoonestar.Thedifferencebetweenhotelsisthequalityofequipmentandfurnishingsandservicestheyofferarealsoamatterofprimeimportance.(6)WhatistheimportanceofFrontOffice?theFrontOfficeisthe
7、mostvisibleareainhotel.Ithasthegreatestamountofguestcontact.It’sthehotel’snervecenterandaliaisonbetweentheguestandthehotel.TheFrontOfficeisthefocusofguestrequestsforinformationandservice.Itistheprofitcenterofroomsales.(7)WhatisthemajorfunctionsofFrontOffice?1)tosell
8、guestrooms2)toprovideservicessuchashandlingmails,telegramsandmessagesforguestsandprovidesomeinformationtoguests.3)tocoordinateguestservice
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