酒店专业英语(一)教（学）案

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1、专业资料整理分享原有教学模式教案课程名称：酒店英语听说总素质学分：３总学时：48（理论学时：24；实践学时：24）课程类别：□专业素质教育□非专业素质教育□特殊素质教育□必修□选修□核心素质教育□非核心素质教育任课教师：所属单位：文法与外语学院职称：副教授授课专业：酒店管理授课班级：酒店管理1501班、WORD文档下载可编辑专业资料整理分享UnitOneRoomReservationService章/节题目UnitOneRoomReservationService学时14教学目标1)Befamiliarwiththeformalitiesofmakingreservation;2

2、)BeabletointroducesomeinformationabouttheFrontDepartment;3)Learnhowtomakeareservationfortheguest.教学方法GroupDiscussion；refined-choseninstruction；ListeningandOralpractice；教学内容及进程一、课堂检验（包括提问、讨论、随堂测验等）备注栏：时间安排、教学方法、举例、案例、新增内容填写等1．提问：（1）Whatisthehotel?2．讨论：（1）Whatkindofservicescanyougetifyouliveina

3、hotel?（2）Whatisthemostimportantproductinahotel?（3）Whatistheclassificationofthehotel?（4）AsystemforratinghotelsaccordingtoqualityiswidelyusedinChina.Canyoudescribeit?二、精讲内容（包括①要点、重点、难点；②互动设计；③板书设计）1、要点：(1)Ahotelisatemporaryhomeforpeoplewhoaretraveling.(2)Inahotelthetravelercanrestandhasaccessto

4、foodanddrink.Thehotelmayalsoofferfacilitiesforrecreation,suchasaswimmingpool,agolfcourse,orabeach.(3)Accommodationisthemostimportantserviceinhotel.Alloftheotherservicesaredesignedtoaccommodatethetraveler.(4)Asyouknow,therearemanykindsofhotelsinmodernsociety.Accordingtothegueststheycaterto,the

5、hotelcanbedividedintocommercialhotel,conferencehotel,resorthotel,residentialhotel,economyhotel(budgethotel).(5)AsystemforratinghotelsaccordingtoqualityiswidelyusedinChina.Thissystemputsthetophotelsasthefive-starhotels,WORD文档下载可编辑专业资料整理分享withotherreceivingfromfourtoonestar.Thedifferencebetween

6、hotelsisthequalityofequipmentandfurnishingsandservicestheyofferarealsoamatterofprimeimportance.(6)WhatistheimportanceofFrontOffice?theFrontOfficeisthemostvisibleareainhotel.Ithasthegreatestamountofguestcontact.It’sthehotel’snervecenterandaliaisonbetweentheguestandthehotel.TheFrontOfficeisthef

7、ocusofguestrequestsforinformationandservice.Itistheprofitcenterofroomsales.(7)WhatisthemajorfunctionsofFrontOffice?1)tosellguestrooms2)toprovideservicessuchashandlingmails,telegramsandmessagesforguestsandprovidesomeinformationtoguests.3)tocoo