资源描述：
《参考员工满意度忠诚度与期望之间的关系研究》由会员上传分享，免费在线阅读，更多相关内容在工程资料-天天文库。
1、本科学生毕业论文教务处制题目：《员工满意度、期望与员工忠诚度之间的关系研究——以A市几家中等规模超市为例》系别：专业：年级：姓名：学号：指导教师：员工满意度、期望与员工忠诚度之间的关系研究——以A市几家中等规模超市为例摘要由于首个大型超市即将入驻A市，势必会对本市原有几家中等规模超市带来巨大的冲击。它在影响超市营业额的同时，也将有可能引起超市员工的流动，造成一定的损失，更有可能影响超市未来的竞争发展，直接威胁到超市的生存。在这样的激烈竞争环境下，如何留住人心，如何让员工满意，使员工忠诚，是企业迫切需要探讨和解决的问题。因此，本研究运用问卷调查、访谈以及相关分析等方
2、法，探讨企业中员工满意度、员工期望与忠诚度的相关关系，以及员工属性对工作满意度、期望、忠诚度的影响。得出了员工满意度与员工忠诚度呈正相关关系，员工期望与员工满意度呈负相关关系，员工属性在工作满意度、期望、忠诚度上有差异三个结论。同时根据研究结果对企业提出了建立员工激励机制、帮助员工进行职业规划、经济效益与绩效挂钩、合理管理员工期望等几项提高员工满意度和忠诚度的措施，为企业人力资源管理实际工作提供了一定的指导，从而提高员工的满意度和忠诚度，充分发挥其能动性为企业服务。关键词：满意度，忠诚度，期望EMPLOYEESATISFACTIONEXPECTATIONSANDT
3、HERELATIONSHIPBETWEENEMPLOYEELOYALTY——ACASESTUDAYOFACITYABOUTSEVERALMEDIUM-SIZEDSUPERMARKETSAbstractAsthefirstlargesupermarketswillsoonsettledinAcity,boundtohaveseveralmedium-sizedsupermarketsahugeimpact.Itwillaffecttheturnoverofthesupermarket,atthesametime,itwilllikelytocausetheflowo
4、fsupermarketemployee,resultinginsomeloss,andmorelikelytoaffectthefuturedevelopmentofcompetitioninthesupermarketwithadirectthreattothesurvivalofthesupermarket.Insuchafiercecompetitionenvironment,howtokeeppeople,howtomakeemployeesatisfactionandloyaltyistheproblemurgentlyneededtobediscus
5、sedandsolved.Therefore,thisstudyusingquestionnaire,interviewandrelatedanalysis,exploringtheenterpriseemployeesatisfaction,employeeofthecorrelationbetweenexpectationsandloyalty,andthestaffattributesonjobsatisfaction,expectationsofloyalty.Thisstudyhasbeendrewthreeconclusions,employeesat
6、isfactionandemployeeloyaltyarepositivelyrelated,employeeexpectationsandemployeesatisfactionnegativelyrelated,staffattributeinjobsatisfaction,expectationsandloyaltyaredifferent.Meanwhile,accordingtotheresultsofthestudy，totheenterprisehasproposedestablishingemployeesincentivemechanism,t
7、ohelpemployees'careerplanning,economicbenefitandperformancehook,reasonablemanagementemployeeexpectationsinseveralimproveemployeesatisfactionandloyaltymeasureforenterprisehumanresourcesmanagementisactualworkprovidesacertainguidance.Soastoimproveemployeesatisfactionandloyalty,givefullpl
8、aytot
