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1、本科学生毕业论文教务处制题目:《员工满意度、期望与员工忠诚度之间的关系研究——以A市几家中等规模超市为例》系别:专业:年级:姓名:学号:指导教师:员工满意度、期望与员工忠诚度之间的关系研究——以A市几家中等规模超市为例摘要由于首个大型超市即将入驻A市,势必会对本市原有几家中等规模超市带来巨大的冲击。它在影响超市营业额的同时,也将有可能引起超市员工的流动,造成一定的损失,更有可能影响超市未来的竞争发展,直接威胁到超市的生存。在这样的激烈竞争环境下,如何留住人心,如何让员工满意,使员工忠诚,是企业迫切需要探讨和解决的问题。因此,本研究运用问卷调查、访谈以及相关分析等方
2、法,探讨企业中员工满意度、员工期望与忠诚度的相关关系,以及员工属性对工作满意度、期望、忠诚度的影响。得出了员工满意度与员工忠诚度呈正相关关系,员工期望与员工满意度呈负相关关系,员工属性在工作满意度、期望、忠诚度上有差异三个结论。同时根据研究结果对企业提出了建立员工激励机制、帮助员工进行职业规划、经济效益与绩效挂钩、合理管理员工期望等几项提高员工满意度和忠诚度的措施,为企业人力资源管理实际工作提供了一定的指导,从而提高员工的满意度和忠诚度,充分发挥其能动性为企业服务。关键词:满意度,忠诚度,期望EMPLOYEESATISFACTIONEXPECTATIONSANDT
3、HERELATIONSHIPBETWEENEMPLOYEELOYALTY——ACASESTUDAYOFACITYABOUTSEVERALMEDIUM-SIZEDSUPERMARKETSAbstractAsthefirstlargesupermarketswillsoonsettledinAcity,boundtohaveseveralmedium-sizedsupermarketsahugeimpact.Itwillaffecttheturnoverofthesupermarket,atthesametime,itwilllikelytocausetheflowo
4、fsupermarketemployee,resultinginsomeloss,andmorelikelytoaffectthefuturedevelopmentofcompetitioninthesupermarketwithadirectthreattothesurvivalofthesupermarket.Insuchafiercecompetitionenvironment,howtokeeppeople,howtomakeemployeesatisfactionandloyaltyistheproblemurgentlyneededtobediscus
5、sedandsolved.Therefore,thisstudyusingquestionnaire,interviewandrelatedanalysis,exploringtheenterpriseemployeesatisfaction,employeeofthecorrelationbetweenexpectationsandloyalty,andthestaffattributesonjobsatisfaction,expectationsofloyalty.Thisstudyhasbeendrewthreeconclusions,employeesat
6、isfactionandemployeeloyaltyarepositivelyrelated,employeeexpectationsandemployeesatisfactionnegativelyrelated,staffattributeinjobsatisfaction,expectationsandloyaltyaredifferent.Meanwhile,accordingtotheresultsofthestudy,totheenterprisehasproposedestablishingemployeesincentivemechanism,t
7、ohelpemployees'careerplanning,economicbenefitandperformancehook,reasonablemanagementemployeeexpectationsinseveralimproveemployeesatisfactionandloyaltymeasureforenterprisehumanresourcesmanagementisactualworkprovidesacertainguidance.Soastoimproveemployeesatisfactionandloyalty,givefullpl
8、aytot