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1、67Àý»¤»¼¾À·×ÔÒò·ÖÎö¼°¶Ô²ß¡¾ÕªÒª¡¿Ä¿µÄ̽ÌÖ»¤»¼¾À·×µÄÔÒò¼°Ô¤·À¶Ô²ß¡£·½·¨²ÉÓÃͳ¼Æѧ·½·¨¶ÔÎÒÊÐ8ÄêÀ´67Àý»¤»¼¾À·×ÔÒò½øÐлعËÐÔ·ÖÎö¡£½á¹ûÔÒòÖ÷Òª°üÀ¨Ò½ÁÆÊÕ·Ñ¡¢·þÎñ̬¶È¡¢ÒµÎñËØÖÊ¡¢·¨ÂÉÒâʶ¡¢¹µÍ¨ÕÏ°¡£½áÂÛ¼ÓÇ¿·¨ÖÆ¡¢°²È«½ÌÓý£¬Ìá¸ß·þÎñÒâʶ£¬¹æ·¶Ö´ÒµÐÐΪ£¬¸ÄÉÆ·þÎñ̬¶È£¬Ìá¸ß·þÎñÖÊÁ¿£¬¼ÓÇ¿»¤»¼¹µÍ¨ÊǼõÉÙ»¤»¼
2、¾À·×µÄ¹Ø¼ü¡£¡¾¹Ø¼ü´Ê¡¿»¤»¼¾À·×£»ÔÒò£»¶Ô²ß¡¾Abstract¡¿ObjectiveToanalysecausesofnurses-patientsconflictsanditspreventivecountermeasures.MethodsSixty-sevencasesofnurses-patientsconflictsin8yearswereanalysedretrospectivelyinthecity.ResultsThemaincausesofnurses-patientsconflictsweremedicalcost,a
3、ttitudeofmedicalpersonnel,professionalquality,legalconsciousnessandcommunicatingfailure.ConclusionThekeyofdecreasingofnurses-patients13conflictsisstrengtheninglaw,orderandsecurityeducation,elevatingservicingconsciousness,regulatingprofessionalbehavior,improvingserviceattitudesandquality,ands
4、trengtheningnurses-patientscommunicating.¡¾Keywords¡¿nurses-patientsconflicts;causes;countermeasuresWithelevatingoflivingqualities,thehealthconceptsistransformedandself-safetyconsciousnessisstrengthened.Inthiscondition,thecasesofnurses-patientsconflictsareroaring.Thepatientsortheirrelativeso
5、ftencomplaintsortakelawsuit,evendisturbancemedicalinstitutesworkingplaceagainstmedicalprofessionals.Thisarticleistoexplorehowtopreventnurses-patientsconflictsandimproverelationbetweenpatientsandmedicalprofessionals.Wereviewed67casesofnurses-patientsconflictsoccurredfrom1998to2005tofindwaysto
6、resolvingtheproblem.1ClinicaldataIn1998-2005,67casesofmedicalconflictsrelatingto13nursingserviceamong372casesofmedicalconflictsaccordingtomunicipalhealthadministrationstatistics.Thecausesofnurses-patientsconflictswerefoundbyanalysingprimarycasesfiles,identicaldocumentsandnegotiatingagreement
7、s.2StatisticalresultsIn67cases,serviceproblemoccurredin20cases£¨29.85%£©,medicalcostsin15cases£¨22.39%£©,communicatingfailurein13cases£¨19.40%£©,professionaldeficiencyin11cases£¨16.42%£©,operatingerrorin5cases£¨7.46%£©,medicalfacilitiesin3cases£¨4.
