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ID:1312507
大小:366.00 KB
页数:60页
时间:2017-11-10
《外贸函电business english correspondence unit 1---3》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、BusinessEnglishCorrespondenceInstructor:liuliDepartmentofAcademicaffairesmapur@nau.edu.cnAssessmentClassattendanceandparticipation10%Questions&answers10%Finalexamination80%BusinessEnglishcorrespondenceinquiryoffercounteroffercontractContractfulfillmentdocumentationSomemainbusinessdocument
2、sContract(salesconfirmation)LetterofcreditInvoicePackinglistBillofladingInsurancepolicyQuanlity/weightcertificateOrigincertificateDraft周别授课章节与内容摘要教学时数备注1Unitonebusinessletterwriting42Unittwoestablishingbusinessrelations43Unitthreestatusinquiry23-5Unitfourinquiries&replies,offers&counterof
3、fers65-6Unitfiveorderssalesconfirmationsandcontracts66Unitsixsalespromotion27-8Unitsevenpaymentpackinginsuranceandshipment68-9Uniteightcomplaintsclaimsandsettlements49review2Unitone:businessletterwriting(1)Principlesofgoodcommunication(2)partsofabusinessletter(3)formandstructureofbusiness
4、letter(4)EnvelopeAddressing(1)PrinciplesofgoodcommunicationPrincipleone:7Cs:Consideration“youattitude”CourtesyClarityConcisenessConcretenessCorrectnesscompletenessIorweattitudeyouattitudeIwanttotakethisopportunitytooffermycongratulationsonyourrecentpromotiontoregionalmanager.Congratulatio
5、nsonyourrecentpromotiontoregionalmanager.Wehavetwolaserprinterscompatiblewithyoursoftware.Yoursoftwareiscompatiblewithtwoofourhighqualitylaserprinters.Weallowa2percentdiscounttocustomerswhopaytheirtotalinvoiceswithintendays.Customerswhopaywithintendaysmaydeduct2percentformtheirtotalinvoic
6、es.youattitudeisnotalwaysworkable“YoudidnotpaysufficientattentiontothelettersenttoyouonJanuary20th,2004.Possiblyyoudidnotnoticethefavorablepricequotedtoyou.Youshouldsendyourorderassoonaspossible.”WebelievethatourletterofJanuary20th,2004maynothavestressedsufficientlyhowfavorableourpricequo
7、tedtoyouis.It’shopedweshallhaveyourorderassoonaspossible.(withinthenextfewdays)PayattentiontotherhetoricYoutoldusthatyoudidnotreceivethesamples.Wearesorrytolearnthatyoudidnotreceivethesamples.Wehavereceivedyourorder.Thankyouforyourorder.Wemadeacarelessmistake.Thereh
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