人力资源管理 hrm chapter9 performance management and appraisal

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1、PerformanceManagementandAppraisalAfterstudyingthischapter,youshouldbeableto:Describetheappraisalprocess.Develop,evaluate,andadministeratleastfourperformanceappraisaltools.Explainandillustratetotheproblemsavoidinappraisingperformance.Listanddiscusstheprosandconsofsix

2、appraisalmethods.Performaneffectiveappraisalinterview.Discusstheprosandconsofusingdifferentraterstoappraiseaperson’sperformance.©2005PrenticeHallInc.Allrightsreserved.9–2Part1:BasicconceptsPart2:AnIntroductiontoAppraisingPerformancePart3:PotentialAppraisalProblemsPar

3、t4:HowtoAvoidAppraisalProblemsPart5:TheAppraisalInterview3©2005PrenticeHallInc.Allrightsreserved.Part1:BasicconceptsPerformanceappraisalEvaluatinganemployee’scurrentand/orpastperformancerelativetohisorherperformancestandards.4©2005PrenticeHallInc.Allrightsreserved.Cla

4、ssroomTeachingAppraisalByStudentsFigure9–1Source:RichardI.Miller,EvaluatingFacultyforPromotionalandTenure(SanFrancisco:Jossey-BassPublishers,1987),pp.164–165.Copyright©1987,Jossey-BassInc.,Publishers.Allrightsreserved.Reprintedwithpermission.5©2005PrenticeHallInc.Allr

5、ightsreserved.Part1:BasicconceptsPerformancemanagementTheprocessthatconsolidatesgoalsetting,performanceappraisal,anddevelopmentintoasingle,commonsysteminordertoensurethattheemployee’sperformanceissupportingthefirm’sstrategicgoals.Includespractices:Themanagerdefinesthe

6、employee’sgoalsandwork;Developstheemployee’scapabilities;Evaluatesandrewardstheemployee’seffortbasedontheperformancestandards.6©2005PrenticeHallInc.Allrightsreserved.TheComponentsofanEffectivePerformanceManagementProcessDirectionsharingCommunicatingtheorganization’sh

7、igher-levelgoalsthroughouttheorganizationandthentranslatingtheseintodoabledepartmentalgoals.RoleclarificationClarifyingeachemployee’sroleintermsofday-to-daywork.GoalsettingandplanningTranslatingorganizationalanddepartmentalgoalsintospecificgoalsforeachemployee.Goalali

8、gnmentHavingaprocessinplacethatallowsanymanagertoseethelinkbetweenanemployee’sgoalsandthoseofthedepartmentandorganization.De