商务沟通技巧report答案

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1、1.0Introduction……………………………………………………………………….22.0Procedure………………………………………………………………………….23.0Education………………………………………………………………………….23.1Educationsystems…………………………………………………………….23.2Library………………………………………………………………………...24.0Living……………………………………………………………………………...34.1Refector

2、y……………………………………………………………………..34.2Dormitory…………………………………………………………………….35.0Entertainment……………………………………………………………………..36.0Environment………………………………………………………………………47.0Conclusion………………………………………………………………………...48.0Bibliography………………………………………………………………………69.0Appendices………………………

3、………………………………………………..79.1AppendixA……………………………………………………………………79.2AppendixB……………………………………………………………………99.3AppendixC…………………………………………………………………...119.4AppendixD…………………………………………………………………..1211IntroductionItisthefirstlectureoutcome2.Thisreportisforresearchinthecustomersatisf

4、actionoftheBeijingNormalUniversitytoallmembersofteam.Thepartsofthisreportmainlycontaineducation,living,entertainmentandenvironment.Allinall,mostlystudentsthinkthecustomerserviceofBeijingNormalUniversitywasgeneral.1.0ProcedureThesourcethisreport:a)Somedatawerereferen

5、cedbyquestionnaire.b)Informationoncustomersatisfactionwastakenfrominternet.3.0Definingmarkets3.1EducationsystemsAccordingtoaninvestigation,thecoursewasproperlydisposition.Theteachergivesomelecturehaveaveinofhumor.Thecollegehardwarefacilitiesareallinreadiness.Butmino

6、ritystudentsthinkthelecturewassoboring.Andthescheduleofcurriculumwasunreasonable.Soamajoritystudentwassatisfiedwiththeeducationsystem.Datainthepictureshowsthat56%studentsthinkgeneralwiththeyusetheteachingmaterial,andonly22%studentsfeelsatisfaction.Theythinktheteachi

7、ngmaterialwereutilizewiththem.Only19%studentsthinkthelectureliveuptotheirexpectationsand28%studentsfeeldissatisfied.Aboutacademicactivitiesandactiveinscientificpursuits,only19%studentsreckonsatisfactionand55%studentsthinkgeneral.Inteachingfacilitiesaspect(multimedia

8、classroom,laboratoryandlanguagelaboratory),54%studentsfeelsatisfactionastheycanusethecomputertolookupsomethingandonly16%studentsconsiderdi