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页数:17页
时间:2020-03-09
《饭店业发展与创业管理.doc》由会员上传分享,免费在线阅读,更多相关内容在工程资料-天天文库。
1、第一部分:饭店业发展与创业管理第一章国际饭店业历史与发展(TheHistoryofHospitalityIndustry)1.TheDefinitionofHospitalityThewordhospitalityhasancientroots,datingfromtheearliestdaysofRomancivilization.ItisderivedfromtheLatinverbhospitare,meaning“toreceiveasaguest.”SeveralrelatedwordscomefromthesameLatinroot,includingho
2、spital,hospice,andhostel.Ineachofthese,theprincipalmeaningfocusesonahostwhoreceives,welcomes,andcaterstotheneedsofpeopletemporarilyawayfromtheirhomes.Thephrase“toreceiveasaguest”impliesahostpreparedtomeetaguest’sbasicrequirements.Therequirementsofaguestare,traditionally,food,beverages,a
3、ndlodgingorshelter.Additionally,manyhostsprovidesomeformofentertainment.However,entertainmenthasbecomealargeseparateindustrythatincludesmajorundertakingssuchasthemeparks,majormusicalandsportsperformances,fairsandfestivals,andparades.Becauseentertainmentisprimarilyassociatedwithtraveland
4、tourismandisnotanecessaryingredienttosatisfyatraveler'sbasicneeds,wetreatitaspartoftravelandtourismratherthanfood,beverage,andlodging—thebasicdementsofhospitality.Theoriginofhospitalityisthecordialandgenerousreceptionandentertainmentofguests,eithersociallyorcommercially.2.TheBasicoftheI
5、ndustryThetraditionalviewtakesustotheheartofthehospitalityindustry.IfthewordHospitalityreferstotheactofprovidingfood,beverages,andlodgingtotravelers,thenthehospitalityindustryconsistsofbusinessesthatdothis.Thisbringsuptwoimportantdistinctionsbetweenthehospitalityindustryandotherservicee
6、nterprises:1.Thehospitalityindustryprovidesfood,beverages,lodging,orsomecombinationofthethreethatotherbusinessesprovideonlyonthemostincidentalbasis.2.Thehospitalityindustryprovidesservicesprimarilytotravelers,inabroadsenseoftheterm.Bycontrast,otherservicebusinessesdealprimarilywithcusto
7、merswhoarelocalresidentsandwhoareathomeratherthanintheprocessoftraveling.Ourdefinitionalsodistinguishesthehospitalityindustryfromtheproductsandgovernmentsectorsofoureconomy.Manufacturersandproducersofproductsdonotnormallysellservices.Instead,theymakeorproduceproductsthataresold
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