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1、HeepHongSocietyServiceManagementInformationSystem(SMIS)協康會 服務管理資訊系統(SMIS)背景及目的功能推行計劃IT支援同事角色背景及目的由社會福利署資助的業務改進計劃，旨在提升機構的運作效率自二○○二年五月開始籌備主要由資訊科技工作小組跟進ElizaPoon,ReginaNgGodwinCheung,VincentFok,KyokoLeungEETC及SCCC系統完成訓練(系統介紹)後正式使用SMIS功能隨時隨地查閱資料減省工序，提高效率
2、及準確性幫助數據分析提供一套有效的管理(包括策劃、執行和檢討)工具促進中心間的資料分享改善顧客服務SMIS推行計劃2–3/2004培訓(及課後練習)4–5/2004入資料SMIS與人手操作同步執行6/2004SMIS全面運作(視乎進度)3/2004後技術支援及派發具體執行指引IT支援添置硬件(印表機)分發推行指引HelpDesk–JackWong同事角色熟習新系統的應用依時及準確地輸入資料有疑難要主動提出作好「萬事起頭難」的心理準備記下困難及改善建議主任：協調人手、監察進展及以身作則IT全為你全
3、賴有你!HeepHongSocietyServiceManagementInformationSystem(SMIS)InfrastructureofSMISAccessibilitytoSMISMainComponentsGeneralInformationStaff,ChildrenCaseManagementCasePool,CaseofDischarge,CaseofTransfer,VacancyProgramManagementProgramAdministration,Progra
4、mApplicationClass/GroupManagementClass,Group,AttendanceActivitiesManagementSchoolFeeManagementOCCOCCMembership,OCCService,OCCBillingJuniorGatewayClub(JGC)HeepHongParentAssociation(HHPA)MiscellaneousMiscellaneousReceipt,CashBank-inReceiptManagementRep
5、ortParameter&ReportPrintingUserLoginMainMenuWhenstaffallowedtoaccessonecenter,systemwilldirectlygotothecentremainmenuWhenstaffcanaccessmorethanonecenter,staffneedstoselectwhichcentreMainMenu(Cont’d)SystemwillgeneratethemenubythelogonuseraccessrightMa
6、inComponentsGeneralInformationStaff,ChildrenCaseManagementCasePool,CaseofDischarge,CaseofTransfer,VacancyProgramManagementProgramAdministration,ProgramApplicationClass/GroupManagementClass,Group,AttendanceActivitiesManagementSchoolFeeManagementOCCOCC
7、Membership,OCCService,OCCBillingJuniorGatewayClub(JGC)HeepHongParentAssociation(HHPA)MiscellaneousMiscellaneousReceipt,CashBank-inReceiptManagementReportParameter&ReportPrinting2.CaseManagementCasePoolCaseofDischargeCaseofTransferVacancyStatus:Pendin
8、gStatus:Withdraw/RejectStatus:WaitlistStatus:AdmittedStatus:DeletedfromwaitlistNYYPhas1N(FlowchartofCasePool)AfterForm(2)receivedStartAddNon-CenterChildAddCenterChildWithdraw/RejectWaitingListAdmitted?Delete?EndPhase2Enterwithdraw/rejectreasonetc.-En
