管理沟通英语-期末整理

《管理沟通英语-期末整理》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、管理沟通英语期末整理:1.管理沟通的五大策略，并且如何用这些策略分析视频或平面广告的沟通效果；CommunicatorStrategy:IstoanalysisWhoamI-[credibility].What’smyobject-(why).WhatstyleshouldIchoose-(how),inall,iscredibility,objectiveandstyleAudienceStrategy:Techniquesforgearingyourcommunicationtowardyouraudience’sneedsandinterests.Contai

2、ningfiveparts:Whoarethey?Whatdotheyknow?Whatdotheyneed?Whatdotheyfeel?Howcanyoumotivatethem?MessageStrategy:2basicapproaches:Emphasize（强调）andorganize（有条理的）:DefiningtheobjectClearideascontendandstructure.ChannelchoiceStrategy:1.Writingorspeaking?---Writing:keepsapermanentrecordandmore

3、formal;---Speaking:needa“richer”communication（需要更丰富的沟通）—muchmorethanwords,difficulttoarrangeandunproductiveandeasiertobeforgottenIM’sproblem1.Theotherpersonisnotalwaysavailable2.Notsuitableforlongconversationandcomplicatedconversation.3.easytobeforwarded!4.Informalandbadgrammarleadstoa

4、badimpression.5.Toomuchmultitaskingandleadtoembarrassments;CultureStrategy:Howtoinfluence:Itaffectsobjective,style,credibilityincommunicatorstrategy.Andselectionandmotivationinaudiencestrategy.2.成功会议的标准，根据给定的信息撰写会议开场白或者总结发言；Themeeting1.shouldbepreparedwell2.haveclearpurpose,3.Everybody

5、shouldbegivenarole,4.hasaclearprocedure.Asuccessfulmeetingcontainthreeparts:1.preparationbeforethemeeting2.participationandcontrolduringthemeeting3.decision-makingandfollow-upafterthemeeting(会议后的决策和后续行动)OpeningRemark（开场语）shouldcontaina.agreeingthetimingofthemeeting（指出会议进行的时间）b.allocati

6、ngorconfirmingtheparticipants’responsibilities（分工并明确责任）c.definingtheoutputorresults（描述之前的结果）d.outliningtheagenda（描述议程）e.welcomingtheparticipants（欢迎参会者）f.statingthepurposeorobjectivesofthemeeting（阐明目的或目标）g.introducingtheparticipants(wherenecessary)（介绍与会者）ClosingREMARK(结束语)shouldcontain:

7、a.Checkingthattheagendaiscompleted;（检查议程是否完成）b.Agreeingandassigningactions;（同意并指出下一步行动）c.Ensuringthateverythingisclear;（确认每件事都是清晰的）d.Goingovertheitemsontheagendaandsummarizingthedecisionsandoutcomeofthemeeting;（回顾议程，总结会议结果及决定）e.Askingforclarification;（询问是否清晰）f.Closingthemeeting;（闭幕）3