团队内部冲突管理

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1、GROUPS,TEAMWORK,ANDCONFLICTISSUESChapter8WHATISAGROUP?Agroupreferstotwoormorepeoplewhopersonallyinteractwitheachotherinordertoachieveacommongoal.TYPESOFGROUPSInformalgroups:arisespontaneouslythroughoutalllevelsofthecompanyandevolveoutofemployees’needsforso

2、cialinteraction,friendship,andstatus.Formalgroups:deliberatelyformedbymanagementforthepurposeofattainingcompanygoals.CHARACTERISTICSOFGROUPSNorms:Agenerallyagreed-onstandardofbehaviorthateverygroupmemberisexpectedtofollow.Conformity:Grouppressureforcesits

3、memberstoconform,orcomply,withthenormsestablishedbythegroup.CHARACTERISTICSOFGROUPSCohesiveness:Anemotionalclosenessthatexistsamongthegroupmembers,anditssuccessdependsonhowwellthegroupstickstogetherandactsasasingleunitinsteadofasagroupofindividuals.WHYJOI

4、NGROUPS?Affiliation(security,belonging,friendship)Power(reassuranceandsupport)Identity(awarenessofpersonalidentity)Goalaccomplishment(themorebrainpower,thebetter)GROUPTHINKISSUESGroupthink:Thetendencyofhighlycohesivegroupstolosetheircriticalevaluativeabili

5、tiesandoutofadesireforunanimity,oftenoverlookrealistic,meaningfulalternativesasattitudesareformedanddecisionsaremade.HIDDENAGENDAISSUESHiddenagendas:Comprisedofattitudesandfeelingsthatanindividualbringstothegroup.Hiddenagendasrepresentwhatanindividualorgro

6、upwants,insteadofwhattheysaytheywant.HOWTOHANDLEHIDDENAGENDAS1.Realizeahiddenagendaisanaturalpartofthegroupprocessbecausepeoplehavetheirowngoalsandneeds.2.Recognizethatahiddenagendamightbepresentwhenthegroupishavingdifficultyinreachingitsgoals.3.Decidehow

7、tobringthehiddenagendatolight.TEAMWORK&TEAM-BUILDINGELEMENTS1.Ateamiscomposedoftwoormorepersonsinthecompany,usuallyfromdifferentdepartments.2.Themembersarecompetentandknowledgeableinthewaytheycarryouttheirduties.TEAMWORK&TEAM-BUILDINGELEMENTS3.Theteamiscon

8、stantlylearningandgrowing;adaptingitselftochangingrequirementsandmultiplegoals.4.Itsworkisconsistentlysuperiorinbothqualityandquantity.TEAMWORK&TEAM-BUILDINGELEMENTS5.Problemsandconflictswithintheteamareaddre