《新机用户电话回访服务手册1草案》

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1、新机用户电话回访标准1问候语，感谢用户购买金阳产品。2告知用户正确磨合程序。3告知用户保养要求。4需了解机器现在状况，如有故障及时确定上门服务时间。5告知在以后的服务过程中，对我们服务进行监督。6对服务不满意或不及时应及时向呼叫中心联系。电话回访用户标准1问候语，感谢用户使用金阳产品。2告知用户安全过冬，保养知识。3了解产品在用户那收益情况调查、了解用户收割收入情况调查。4了解产品改进建议或现在是否存在遗留问题，确定上门处理时间，回访处理结束。5了解在服务过程中公司人员有无违规违纪现象。用户来电处理标准1接听电话。

2、电话铃声响两声后接听，三~五声之内必须快速接听电话，接听电话语言要热情、亲切、温和，态度要耐心、诚恳、有礼貌，语气舒缓、规范，吐字清晰；2自报家门。主动问候，要说“您好金兴农机，请问你有什么需要我们帮忙的请，······”，说话要做到“请”、“不客气”、“对不起”、“再见”等礼貌用语不离口；3Opinionsandsuggestionsontheparty'smasslineeducationalpracticeAccordingtothecentralandprovincial,municipalunifiedd

3、eployment,accordingtomunicipalPartycommittee"aboutcarryingouttheparty'smasslineeducationalpracticeactivityinthecity'simplementationopinions,thespiritoftheparty'smasslineeducationalpracticeactivitiesfrom20**inJanuaryto99months,carriedoutatalllevelsofdepartments

4、anddirectlyaffiliatedinstitutionsandgrass-rootspartyorganizations.AccordingtomyactualCounty,thecountytocarryouttheeducationpracticeputforwardthefollowingimplementationopinions.First,theoverallrequirementsCountycountyeducationpracticetotheeighteenPartyofeight,t

5、hespiritofthethethirdPlenarySessionofthe18thCPCCentralCommitteeastheguidance,conscientiouslyimplementthespiritofgeneralsecretaryXiJinpingbookseriesofimportantspeech,earnestlyimplementtheCentralCommitteereally,opinionsandadvice><<>,

6、deologyofopinionstodeterminetheobjectivesandrequirements,stepmethod,inaccordancewiththe""lookinthemirror,dressup,washbath,curetreatment,thegeneralrequirementsof"forthepeoplepragmatichonestpeopleasthetheme,incarryingforwardthespiritofZhuanglangZhuang,improvethe

7、irworkstyle,servicetothemassesofthepeople,thefoundationofconsolidatinggrassroots,promotetransformationacrossefforts,tofurtherimplementthecentraleightregulationsand

8、unicipalprovisionsofthe"twelve"planandtheimplementationmeasuresfor