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1、新机用户电话回访标准1问候语，感谢用户购买金阳产品。2告知用户正确磨合程序。3告知用户保养要求。4需了解机器现在状况，如有故障及时确定上门服务时间。5告知在以后的服务过程中，对我们服务进行监督。6对服务不满意或不及时应及时向呼叫中心联系。电话回访用户标准1问候语，感谢用户使用金阳产品。2告知用户安全过冬，保养知识。3了解产品在用户那收益情况调查、了解用户收割收入情况调查。4了解产品改进建议或现在是否存在遗留问题，确定上门处理时间，回访处理结束。5了解在服务过程中公司人员有无违规违纪现象。用户来电处理标准1接听电话。电话铃声响两声后接听，三~五声之内必须快速接听电话，接听电
2、话语言要热情、亲切、温和，态度要耐心、诚恳、有礼貌，语气舒缓、规范，吐字清晰；2自报家门。主动问候，要说“您好金兴农机，请问你有什么需要我们帮忙的请，······”，说话要做到“请”、“不客气”、“对不起”、“再见”等礼貌用语不离口；3theirownconditionstodevelopthecorrectroad,themaximumtoavoidinvestmentrisk,gainprofit.(three)vigorouslypromotethebrand.Toestablishbrandawareness,awarenessoftheuseofbrand,br
3、andvalue,brandacquisitionperformance,enhancethecompetitivestrength.Concentratedmanpower,carefulplanning,packagingandpublicityofanumberofunique,marketinfluenceandcoverageofthebrand,theimplementationofkeybreakthroughs,toenhancethecompetitivestrength,walkingbusinessroadthecompetitionofaliena
4、tionandcharacteristics,thepursuitofstabilityanddevelopmentofthemarket.(four)topromotetheintegrationofresources.Tofurtherbroadentheirhorizons,effectiveintegrationofresourceswithinthegroup,thecityresources,otherindustriesandregionalresources,mutualtrust,mutualbenefit,seekingwin-winprinciple
5、,intheframeworkofnationalpoliciesandregulations,strictinspectionandargumentation,legalconsultation,examinationandapprovalprocedures,strictregulationofeconomicactivities,attractinjectionthesocialinvestmenttotheindustrygroup,toachieveleveragingthedevelopment,ensurethatthevalueofstate-owneda
6、ssets.(five)tostrengthentheconstructionmanagementpersonnel.Strengthenthemanagementofeducationandtrainingofcadresandworkersoftheexistingbusiness,firmlyestablishtheconceptofthemarket,enhancethesenseofcrisistoadapttomarketcompetition,thesenseofurgency,improvetheabilitytorespondtomarketcompet
7、ition,improvemanagementandoperationofthemarket.Atthesametime,accordingtotheneedofindustrialdevelopment,vigorouslytheintroductionofhigh-qualitymanagementmanagementpersonnel,andstrivetobuildahigh-qualityprofessionalmanagementteam,hardwork,andpromotetheentireworkforcek
