金管家酒店管理培训公司内训课程表

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well,withtheeffectivenessofservicestodefendtheinterestsofthemasses.Third,weshouldstrivetodowell.Toachievegoodpracticalresults,thekeyistoknowthelaw,tograspthelawsandusinglaws.Officeofeconomicdevelopment,socialprogress,therearerulestofollow.Onlyactaccordingtothelaw,toovercomeblindnessandstrengtheninginitiative,creative.WorkingintheOffice,weshouldbegoodatanalyzingtheessenceofthings,tofindregularthing,changefrompassivetoactive,toseekone.Investee2.establishmentofevaluationsystem.Evaluationsystemisessentiallyanincentivemechanism,theevaluationwasobjectiveandfair,reasonable,andcanstimulateaperson'senergy,mobilizingpeople'senthusiasmorbemisleading,dampenedtheenthusiasmofpeople.Atpresent,theconceptofpeople-orientedpeople,buttoestablishandperfectevaluationsystemisstilllaggingbehind.Workinthisareashouldbeseriouslycaughtup."Threeemphasison"totakeadvantageof.Isafocusonstandardsandscientific.Afundamentalpointoftheevaluationcriteria,istokeepcontact,development,comprehensiveeyeevaluationofcadres.Officework,both"record"and"potentialperformance";bothsubjectiveefforts,takeanotherlookattheobjectivecondition;both"pragmatic"enough,takeanotherlookatthe"retreat"level.Second,focusonparticipatingthebreadthofthesubject.Evaluationofcadresmustgivefullplaytodemocracy,cadresandthemasseshandingoverevaluation.Officeworkservicesleadershipandservicebase,servethepeople,thennominatedthemainobjectwillcontainavarietyofservices,sothatassessmentwasaccurateandtoavoidone-sidedness.Third,payattentiontotheseriousnessoftheconclusion.Theuseofevaluationfindingsismainlyembodiedinhisdirection.Permittedtochooseone,itwouldbetantamounttoestablishingabanner.Evaluationcan'ttakecareofthebalance,otherwiseitwouldunderminetheoffsetthepositivesignificanceofevaluation.　　Officeofthepartycommitteesatalllevelsshouldtakethefindingsasonthecadres'bonus-penalty,animportantbasisforfuturemovements,incentiveandrestrainteffectofmakingevaluations.3.Preventionofunderstanding"infidelity".People-centereddevelopment,concreteisdialectical,.Inpracticeintheprocess,topreventone-sidedandstilllook,fromactualpeople.Oneistousedialecticalpointofviewtounderstand.HumanististhecoreofthescientificOutlookondevelopment,remainsthedevelopmentofthescientificOutlookondevelopmentemphasizes,isstilltakingeconomicconstructionastheCenter.Anydeparturefromthedevelopmentofthoughtandaction,isamisinterpretationandmisunderstandingofpeople-oriented.Adheretopeople-orientedbothtoovercomeone-sidednessoftheold,butalsotopreventone-sidedness,notacceleratingthedevelopmentofpeopleandtheopposition.Mustbeveryclear,peopleorientedandspeedingupdevelopmentisnotopposed,butconsistent,weshouldneverbe金管家---金手指专业酒店培训课程表酒店人镀金殿堂HotelManagementLearningParadise我们专注于酒店事业,我们服务于“酒店人"为中国酒店业的蓬勃发展而努力奋斗培训对象Trainingobject综合星级酒店StarHotel社会纯餐饮Restaurant经济型酒店Economytypehotel温泉康乐酒店Saunahotel娱乐型酒店Songanddancehall合作方式一：金管家年度公开课会员卡公开课:是金管家经过数十年的沉淀,会集出了十多项专业的酒店优秀品牌课，向酒店人进行开放，每年共计12次课程，即12个主题。每次的主题内容完全不同，但涉及到了酒店行业的各项职能及具体操作，其中包括服务技巧、管理方法、管理技巧、成本费用、营销策划、培训TTT、如何留住员工、薪酬绩效、人力资源等各大版块，完成12次的训练之后,相信您一定会在日常的酒店管理中游刃有余，得心应手。最后预祝您学业有成.培训对象：酒店中高层经理、副总、总监、餐饮经理、房务经理、前厅经理、康乐经理、及各区域经理、行政总厨、各部门主管、各部门领班等培训目的:1、帮助酒店老板培养属于自己的专业管理人才2、帮助创业的酒店老板熟悉行业并熟练操作酒店运筹3、帮助酒店职业经理完善和成熟个人职业管理能力4、帮助酒店职业经理做好职业定位及发展规划培训方式：公开课+沙盘训练+模拟演练课程名称《酒店人驾驭力能力训练》培训对象酒店各层管理人员时间3天帮助您解决的问题：帮您解决：“工作中耐压力差”“个人驾驭力不够”“不知道该怎么合理用权”“不知道怎么签订目标责任书”“管理标准底下”等系列问题。对需取得患者书面同意方可进行的医疗活动，应当由患者本人签署知情同意书。患者不具备完全民事行为能力时，应当由其法定代理人签字；患者因病无法签字时，应当由其授权的人员签字people-orientedinthenameofreducingourenthusiasm.PremierWenJiabao'sGovernmentworkreportthisyear,identifiedas7%growth,2.1%lowerthanlastyear's9.1%,butin8workremainstoacceleratedevelopmentinthefirstplace...Workstandards.Secondistousethescaleofdevelopmenttounderstand.Societyisevolving,humanneedsarealsochanging.Practiceofhumanismisalong-termprocessandcannotbeachievedovernight.Totreatpeopleifyoustandstillandrigiddogma,itispossibletoreturntothis,seethingsbutnotpeople'soldways.Therefore,wehavetofollowthedevelopmentofthetimes,andcontinuedebuggingthehumanistperspective,innovativepeople-orientedway.Underthenewhistoricalconditions,wearerequestedbythetimes,setupabrandnewconcept,ahighstartingpoint,highstandardofarmedpeople,shaping,exercise,people,constantlytakingthenewconnotationofthetimes.TermsofOffice,istoleadthevastnumbersofcadrestoactivelyadapttotheknowledgefasterandactivelyadapttotheincreasinglyhighlevelofleadershipsituation,activelyadapttothedemandofthemassesmoreandmoresituations,eagertolearn,enhanceaccumulation,efforts,honedtheabilitytoovercomeagoodservice,panic.Thirdistouserealisticunderstanding.Adheretopeople-orientedmustbebasedonreality,notdivorcedfromreality.DesknowatercupshereinHongKong,staffneedtodrinksomewatertothedrinkingfountainonafloor,theglassusedisaone-timenon-conetype.Drinkthiscupcanonlyhold,cannotbeputdown.Thisisnotonlytosaveonglassmaterials,moreimportantistoforceyoutogetdrinkingwater,gobacktoyourseatbusiness.　　Ouremphasisonpeople-oriented,doesnotimplyyoucanindulgethedesires,thecomfortable,thepursuitofenjoyment.Officeofthepartycommitteesatalllevelsofourcomrades,mustcontinuetomaintainthestyleofplainlivingandhardstruggle,tostanduptothetestsoftemptations,exciting"energy"conservation"disposition"tothespiritofselflessdedicationandprovideservices.Investee4.clearlydefinedresponsibilities.Puttingpeoplefirstisacommonvisionofdevelopment,everyoneisaliability.People-oriented,aboveandbelowwiththeresponsibilityforcoordinatingsystemmustbeestablishedandholdeveryoneaccountable.First,wemuststrengthentheleadership."Initsplace,itsgovernance,itslevel,beartheresponsibilityoftheDivision."Thisistheminimumrequirementforleaders,isameasureofthebasiccriteriaforwhetheraleadingcadreiscompetent.Leadersneedto"itisanofficialtermforthebenefitof"mission,consciouslyassumeresponsibilityforimplementingpeople-oriented.DirectoroftheOfficeofthepartycommitteesatalllevelsistheresponsibilityoftheunitstoimplementpeople-oriented,tomanagetheirpeople,"pluginownresponsibility",effectivelyenhancetheeducationofleadingcadres,cadresandcadreswork,effortstorevitalizetheOfficeofhumanresources,Officeworkisfullofvigorandvitality

1well,withtheeffectivenessofservicestodefendtheinterestsofthemasses.Third,weshouldstrivetodowell.Toachievegoodpracticalresults,thekeyistoknowthelaw,tograspthelawsandusinglaws.Officeofeconomicdevelopment,socialprogress,therearerulestofollow.Onlyactaccordingtothelaw,toovercomeblindnessandstrengtheninginitiative,creative.WorkingintheOffice,weshouldbegoodatanalyzingtheessenceofthings,tofindregularthing,changefrompassivetoactive,toseekone.Investee2.establishmentofevaluationsystem.Evaluationsystemisessentiallyanincentivemechanism,theevaluationwasobjectiveandfair,reasonable,andcanstimulateaperson'senergy,mobilizingpeople'senthusiasmorbemisleading,dampenedtheenthusiasmofpeople.Atpresent,theconceptofpeople-orientedpeople,buttoestablishandperfectevaluationsystemisstilllaggingbehind.Workinthisareashouldbeseriouslycaughtup."Threeemphasison"totakeadvantageof.Isafocusonstandardsandscientific.Afundamentalpointoftheevaluationcriteria,istokeepcontact,development,comprehensiveeyeevaluationofcadres.Officework,both"record"and"potentialperformance";bothsubjectiveefforts,takeanotherlookattheobjectivecondition;both"pragmatic"enough,takeanotherlookatthe"retreat"level.Second,focusonparticipatingthebreadthofthesubject.Evaluationofcadresmustgivefullplaytodemocracy,cadresandthemasseshandingoverevaluation.Officeworkservicesleadershipandservicebase,servethepeople,thennominatedthemainobjectwillcontainavarietyofservices,sothatassessmentwasaccurateandtoavoidone-sidedness.Third,payattentiontotheseriousnessoftheconclusion.Theuseofevaluationfindingsismainlyembodiedinhisdirection.Permittedtochooseone,itwouldbetantamounttoestablishingabanner.Evaluationcan'ttakecareofthebalance,otherwiseitwouldunderminetheoffsetthepositivesignificanceofevaluation.　　Officeofthepartycommitteesatalllevelsshouldtakethefindingsasonthecadres'bonus-penalty,animportantbasisforfuturemovements,incentiveandrestrainteffectofmakingevaluations.3.Preventionofunderstanding"infidelity".People-centereddevelopment,concreteisdialectical,.Inpracticeintheprocess,topreventone-sidedandstilllook,fromactualpeople.Oneistousedialecticalpointofviewtounderstand.HumanististhecoreofthescientificOutlookondevelopment,remainsthedevelopmentofthescientificOutlookondevelopmentemphasizes,isstilltakingeconomicconstructionastheCenter.Anydeparturefromthedevelopmentofthoughtandaction,isamisinterpretationandmisunderstandingofpeople-oriented.Adheretopeople-orientedbothtoovercomeone-sidednessoftheold,butalsotopreventone-sidedness,notacceleratingthedevelopmentofpeopleandtheopposition.Mustbeveryclear,peopleorientedandspeedingupdevelopmentisnotopposed,butconsistent,weshouldneverbe该主题学习点:1、帮您掌握酒店职业经理人所应必会的各种能力：沟通能力、耐压能力、管理魄力。。。。。。2、帮你掌握合理用权、合理放权、沟通协调的方法与技巧。3、帮您掌握酒店目标考核的具体方法和操作步骤4、帮您提升酒店行业的管理标准课程名称《如何留住员工---酒店人力资源》培训对象酒店各层管理人员时间3天帮助您解决的问题:帮您解决:“招人难、用人难”、“完善留人体系”、“员工状态差"、“匮乏企业文化”等现象该主题学习点:1、粥少僧多的用人局面，如何更好的争取高品质人力资源，掌握最有效的人员招聘办法2、帮您掌握与员工签订情感契约的方法，如何创造快乐环境，如何为员工设置短期职业规划3、帮您掌握酒店人力资源工作的具体操作办法，学会人员管理、绩效管理、质培督导管理等。课程名称《增值服务——-打造属于自己的服务特色》培训对象酒店各层管理人员时间3天帮助您解决的问题:帮您解决：“员工服务没激情”“服务没特色"“服务没有自己的模式”“服务没有记忆点”“服务观念差”等现象该主题学习点：1、通过主题展示，让您一饱眼福当前国内优秀酒店的个性化服务2、帮您掌握如何设置具有亮点的个性化增值服务3、帮您掌握如何确立属于自己的服务模式和SOP4、帮您掌握如何制定酒店的SOP即标准作业流程课程名称《懂管理会培训酒店人TTT——-—双料高手》培训对象酒店各层管理人员时间3天帮助您解决的问题：帮您解决：日常酒店内“不知道该怎么给员工培训”“不会安排培训”“不知道培训什么"“培训了没效果”等问题。该主题学习点：1、帮您掌握怎样做才能使培训起到效果的具体方法2、帮您掌握培训的操作方法和技巧,如何做好培训跟盯与督导工作3、帮你掌握建立自己酒店培训体系的具体措施课程名称《酒店员工管理———最新管理实用方法与技巧》培训对象酒店各层管理人员时间3天帮助您解决的问题:帮您解决：“酒店员工不好管理”、“人员流动大”、“员工随意性强”、“管理服务提升难”等现象该主题学习点：1、面对80后和90后的酒店员工您应该掌握的最新、最为实用的管理方法2、采用训练的方式帮您掌握更为实用的管理手段和管理技巧3、把一种最为切实的方法带回您的酒店：《问题变任务-—-任务变检查》解决您酒店的实际问题课程名称《当家理财—--力压成本与费用》培训对象酒店各层管理人员时间3天帮助您解决的问题:帮您解决:“做了这么多年的酒店不会看报表”“不会做财务分析"“不会核算毛利率”“不会做成本控制和费用控制”等系列问题该主题学习点：1、帮您掌握毛利率的核算方法和具体控制办法对需取得患者书面同意方可进行的医疗活动，应当由患者本人签署知情同意书。患者不具备完全民事行为能力时，应当由其法定代理人签字；患者因病无法签字时，应当由其授权的人员签字people-orientedinthenameofreducingourenthusiasm.PremierWenJiabao'sGovernmentworkreportthisyear,identifiedas7%growth,2.1%lowerthanlastyear's9.1%,butin8workremainstoacceleratedevelopmentinthefirstplace...Workstandards.Secondistousethescaleofdevelopmenttounderstand.Societyisevolving,humanneedsarealsochanging.Practiceofhumanismisalong-termprocessandcannotbeachievedovernight.Totreatpeopleifyoustandstillandrigiddogma,itispossibletoreturntothis,seethingsbutnotpeople'soldways.Therefore,wehavetofollowthedevelopmentofthetimes,andcontinuedebuggingthehumanistperspective,innovativepeople-orientedway.Underthenewhistoricalconditions,wearerequestedbythetimes,setupabrandnewconcept,ahighstartingpoint,highstandardofarmedpeople,shaping,exercise,people,constantlytakingthenewconnotationofthetimes.TermsofOffice,istoleadthevastnumbersofcadrestoactivelyadapttotheknowledgefasterandactivelyadapttotheincreasinglyhighlevelofleadershipsituation,activelyadapttothedemandofthemassesmoreandmoresituations,eagertolearn,enhanceaccumulation,efforts,honedtheabilitytoovercomeagoodservice,panic.Thirdistouserealisticunderstanding.Adheretopeople-orientedmustbebasedonreality,notdivorcedfromreality.DesknowatercupshereinHongKong,staffneedtodrinksomewatertothedrinkingfountainonafloor,theglassusedisaone-timenon-conetype.Drinkthiscupcanonlyhold,cannotbeputdown.Thisisnotonlytosaveonglassmaterials,moreimportantistoforceyoutogetdrinkingwater,gobacktoyourseatbusiness.　　Ouremphasisonpeople-oriented,doesnotimplyyoucanindulgethedesires,thecomfortable,thepursuitofenjoyment.Officeofthepartycommitteesatalllevelsofourcomrades,mustcontinuetomaintainthestyleofplainlivingandhardstruggle,tostanduptothetestsoftemptations,exciting"energy"conservation"disposition"tothespiritofselflessdedicationandprovideservices.Investee4.clearlydefinedresponsibilities.Puttingpeoplefirstisacommonvisionofdevelopment,everyoneisaliability.People-oriented,aboveandbelowwiththeresponsibilityforcoordinatingsystemmustbeestablishedandholdeveryoneaccountable.First,wemuststrengthentheleadership."Initsplace,itsgovernance,itslevel,beartheresponsibilityoftheDivision."Thisistheminimumrequirementforleaders,isameasureofthebasiccriteriaforwhetheraleadingcadreiscompetent.Leadersneedto"itisanofficialtermforthebenefitof"mission,consciouslyassumeresponsibilityforimplementingpeople-oriented.DirectoroftheOfficeofthepartycommitteesatalllevelsistheresponsibilityoftheunitstoimplementpeople-oriented,tomanagetheirpeople,"pluginownresponsibility",effectivelyenhancetheeducationofleadingcadres,cadresandcadreswork,effortstorevitalizetheOfficeofhumanresources,Officeworkisfullofvigorandvitality

2well,withtheeffectivenessofservicestodefendtheinterestsofthemasses.Third,weshouldstrivetodowell.Toachievegoodpracticalresults,thekeyistoknowthelaw,tograspthelawsandusinglaws.Officeofeconomicdevelopment,socialprogress,therearerulestofollow.Onlyactaccordingtothelaw,toovercomeblindnessandstrengtheninginitiative,creative.WorkingintheOffice,weshouldbegoodatanalyzingtheessenceofthings,tofindregularthing,changefrompassivetoactive,toseekone.Investee2.establishmentofevaluationsystem.Evaluationsystemisessentiallyanincentivemechanism,theevaluationwasobjectiveandfair,reasonable,andcanstimulateaperson'senergy,mobilizingpeople'senthusiasmorbemisleading,dampenedtheenthusiasmofpeople.Atpresent,theconceptofpeople-orientedpeople,buttoestablishandperfectevaluationsystemisstilllaggingbehind.Workinthisareashouldbeseriouslycaughtup."Threeemphasison"totakeadvantageof.Isafocusonstandardsandscientific.Afundamentalpointoftheevaluationcriteria,istokeepcontact,development,comprehensiveeyeevaluationofcadres.Officework,both"record"and"potentialperformance";bothsubjectiveefforts,takeanotherlookattheobjectivecondition;both"pragmatic"enough,takeanotherlookatthe"retreat"level.Second,focusonparticipatingthebreadthofthesubject.Evaluationofcadresmustgivefullplaytodemocracy,cadresandthemasseshandingoverevaluation.Officeworkservicesleadershipandservicebase,servethepeople,thennominatedthemainobjectwillcontainavarietyofservices,sothatassessmentwasaccurateandtoavoidone-sidedness.Third,payattentiontotheseriousnessoftheconclusion.Theuseofevaluationfindingsismainlyembodiedinhisdirection.Permittedtochooseone,itwouldbetantamounttoestablishingabanner.Evaluationcan'ttakecareofthebalance,otherwiseitwouldunderminetheoffsetthepositivesignificanceofevaluation.　　Officeofthepartycommitteesatalllevelsshouldtakethefindingsasonthecadres'bonus-penalty,animportantbasisforfuturemovements,incentiveandrestrainteffectofmakingevaluations.3.Preventionofunderstanding"infidelity".People-centereddevelopment,concreteisdialectical,.Inpracticeintheprocess,topreventone-sidedandstilllook,fromactualpeople.Oneistousedialecticalpointofviewtounderstand.HumanististhecoreofthescientificOutlookondevelopment,remainsthedevelopmentofthescientificOutlookondevelopmentemphasizes,isstilltakingeconomicconstructionastheCenter.Anydeparturefromthedevelopmentofthoughtandaction,isamisinterpretationandmisunderstandingofpeople-oriented.Adheretopeople-orientedbothtoovercomeone-sidednessoftheold,butalsotopreventone-sidedness,notacceleratingthedevelopmentofpeopleandtheopposition.Mustbeveryclear,peopleorientedandspeedingupdevelopmentisnotopposed,butconsistent,weshouldneverbe2、教会您如何做好酒店及各部门的财务分析3、教会您如何划分科目区分成本与费用，并掌握科学的压缩成本与费用的方式方法。课程名称《出品定位与改良—--厨政管理》培训对象酒店各层管理人员时间3天帮助您解决的问题：帮您解决：“菜品定位不准”“菜品更新过慢”“原料不能量化"“厨房管理粗糙”“毛利率控制低效”等系列问题该主题学习点：1、帮您掌握菜品定位的方法及毛利率核算与菜品定价2、帮您掌握菜品原料量化、成本出净、原料科学性管理以及成本卡具体的操作方法与流程3、教会您控制毛利率、压缩厨房成本的具体办法课程名称《打造酒店卓越团队-——凝聚力、忠诚度与执行力》培训对象酒店各层管理人员时间3天帮助您解决的问题：帮您解决:“团队没有向心力”“员工缺乏工作斗志"“团队没有凝聚力没有学习力”“员工没有忠诚度”“员工队伍极其不稳定”等系列问题该主题学习点:1、帮您掌握创造快乐学习环境的办法以及日常员工斗志激励的办法。2、帮您掌握如何形成自己的企业文化形式3、帮您了解员工的工作心理4、帮您诊断自己酒店的不和谐问题课程名称《规划薪酬———绩效考评》培训对象酒店各层管理人员时间3天帮助您解决的问题：帮您解决：“工资发了就有员工离职”“工资结构不合理不科学”“薪酬没有考核体系”“没有绩效考评或考评不科学”等系列问题。该主题学习点：1、帮您掌握如何科学规划薪酬制度的操作办法与操作系统2、教会您如何做绩效考评及如何有效划分工资结构3、教会您考评工资的重点及具体的考评办法与流程课程名称《酒店营销赚钱—--销售公关在前》培训对象酒店各层管理人员时间3天帮助您解决的问题:帮您解决：“经营业绩不理想”“现场维护顾客没技巧““不懂得如何做客户维护与开发"“老常客流失严重”“客户档案不懂得科学管理”“不会操作酒店旋动卡”“不会做策划活动运筹"等系列问题该主题学习点：1、帮您掌握顾客跟盯维护的技巧与方法，如何使顾客档案为我们做客户管理指引方向2、教会您客户维护与开发的操作办法与技巧，有效的留住客户3、教会您如何做好美食节运筹和策划经营提升课程名称《酒店（企业）文化-——发展的命门》培训对象酒店各层管理人员时间3天帮助您解决的问题：帮您解决：“创新发展捉襟见肘”“企业文化淡薄”“企业没有主题文化支撑"“照搬别人的酒店文化而学不会”“酒店没有核心力量”等系列问题。该主题学习点：对需取得患者书面同意方可进行的医疗活动，应当由患者本人签署知情同意书。患者不具备完全民事行为能力时，应当由其法定代理人签字；患者因病无法签字时，应当由其授权的人员签字people-orientedinthenameofreducingourenthusiasm.PremierWenJiabao'sGovernmentworkreportthisyear,identifiedas7%growth,2.1%lowerthanlastyear's9.1%,butin8workremainstoacceleratedevelopmentinthefirstplace...Workstandards.Secondistousethescaleofdevelopmenttounderstand.Societyisevolving,humanneedsarealsochanging.Practiceofhumanismisalong-termprocessandcannotbeachievedovernight.Totreatpeopleifyoustandstillandrigiddogma,itispossibletoreturntothis,seethingsbutnotpeople'soldways.Therefore,wehavetofollowthedevelopmentofthetimes,andcontinuedebuggingthehumanistperspective,innovativepeople-orientedway.Underthenewhistoricalconditions,wearerequestedbythetimes,setupabrandnewconcept,ahighstartingpoint,highstandardofarmedpeople,shaping,exercise,people,constantlytakingthenewconnotationofthetimes.TermsofOffice,istoleadthevastnumbersofcadrestoactivelyadapttotheknowledgefasterandactivelyadapttotheincreasinglyhighlevelofleadershipsituation,activelyadapttothedemandofthemassesmoreandmoresituations,eagertolearn,enhanceaccumulation,efforts,honedtheabilitytoovercomeagoodservice,panic.Thirdistouserealisticunderstanding.Adheretopeople-orientedmustbebasedonreality,notdivorcedfromreality.DesknowatercupshereinHongKong,staffneedtodrinksomewatertothedrinkingfountainonafloor,theglassusedisaone-timenon-conetype.Drinkthiscupcanonlyhold,cannotbeputdown.Thisisnotonlytosaveonglassmaterials,moreimportantistoforceyoutogetdrinkingwater,gobacktoyourseatbusiness.　　Ouremphasisonpeople-oriented,doesnotimplyyoucanindulgethedesires,thecomfortable,thepursuitofenjoyment.Officeofthepartycommitteesatalllevelsofourcomrades,mustcontinuetomaintainthestyleofplainlivingandhardstruggle,tostanduptothetestsoftemptations,exciting"energy"conservation"disposition"tothespiritofselflessdedicationandprovideservices.Investee4.clearlydefinedresponsibilities.Puttingpeoplefirstisacommonvisionofdevelopment,everyoneisaliability.People-oriented,aboveandbelowwiththeresponsibilityforcoordinatingsystemmustbeestablishedandholdeveryoneaccountable.First,wemuststrengthentheleadership."Initsplace,itsgovernance,itslevel,beartheresponsibilityoftheDivision."Thisistheminimumrequirementforleaders,isameasureofthebasiccriteriaforwhetheraleadingcadreiscompetent.Leadersneedto"itisanofficialtermforthebenefitof"mission,consciouslyassumeresponsibilityforimplementingpeople-oriented.DirectoroftheOfficeofthepartycommitteesatalllevelsistheresponsibilityoftheunitstoimplementpeople-oriented,tomanagetheirpeople,"pluginownresponsibility",effectivelyenhancetheeducationofleadingcadres,cadresandcadreswork,effortstorevitalizetheOfficeofhumanresources,Officeworkisfullofvigorandvitality

3well,withtheeffectivenessofservicestodefendtheinterestsofthemasses.Third,weshouldstrivetodowell.Toachievegoodpracticalresults,thekeyistoknowthelaw,tograspthelawsandusinglaws.Officeofeconomicdevelopment,socialprogress,therearerulestofollow.Onlyactaccordingtothelaw,toovercomeblindnessandstrengtheninginitiative,creative.WorkingintheOffice,weshouldbegoodatanalyzingtheessenceofthings,tofindregularthing,changefrompassivetoactive,toseekone.Investee2.establishmentofevaluationsystem.Evaluationsystemisessentiallyanincentivemechanism,theevaluationwasobjectiveandfair,reasonable,andcanstimulateaperson'senergy,mobilizingpeople'senthusiasmorbemisleading,dampenedtheenthusiasmofpeople.Atpresent,theconceptofpeople-orientedpeople,buttoestablishandperfectevaluationsystemisstilllaggingbehind.Workinthisareashouldbeseriouslycaughtup."Threeemphasison"totakeadvantageof.Isafocusonstandardsandscientific.Afundamentalpointoftheevaluationcriteria,istokeepcontact,development,comprehensiveeyeevaluationofcadres.Officework,both"record"and"potentialperformance";bothsubjectiveefforts,takeanotherlookattheobjectivecondition;both"pragmatic"enough,takeanotherlookatthe"retreat"level.Second,focusonparticipatingthebreadthofthesubject.Evaluationofcadresmustgivefullplaytodemocracy,cadresandthemasseshandingoverevaluation.Officeworkservicesleadershipandservicebase,servethepeople,thennominatedthemainobjectwillcontainavarietyofservices,sothatassessmentwasaccurateandtoavoidone-sidedness.Third,payattentiontotheseriousnessoftheconclusion.Theuseofevaluationfindingsismainlyembodiedinhisdirection.Permittedtochooseone,itwouldbetantamounttoestablishingabanner.Evaluationcan'ttakecareofthebalance,otherwiseitwouldunderminetheoffsetthepositivesignificanceofevaluation.　　Officeofthepartycommitteesatalllevelsshouldtakethefindingsasonthecadres'bonus-penalty,animportantbasisforfuturemovements,incentiveandrestrainteffectofmakingevaluations.3.Preventionofunderstanding"infidelity".People-centereddevelopment,concreteisdialectical,.Inpracticeintheprocess,topreventone-sidedandstilllook,fromactualpeople.Oneistousedialecticalpointofviewtounderstand.HumanististhecoreofthescientificOutlookondevelopment,remainsthedevelopmentofthescientificOutlookondevelopmentemphasizes,isstilltakingeconomicconstructionastheCenter.Anydeparturefromthedevelopmentofthoughtandaction,isamisinterpretationandmisunderstandingofpeople-oriented.Adheretopeople-orientedbothtoovercomeone-sidednessoftheold,butalsotopreventone-sidedness,notacceleratingthedevelopmentofpeopleandtheopposition.Mustbeveryclear,peopleorientedandspeedingupdevelopmentisnotopposed,butconsistent,weshouldneverbe1、帮您掌握团队核心文化创建的操作步骤与具体方法2、帮您掌握酒店文化元素、符号的设定与推广3、帮您掌握酒店企业文化运筹的系统模式4、帮您分析国内优秀酒店的企业文化状况：“海景花园酒店企业文化"“海底捞酒店企业文化”课程名称《领班主管三巡管理技巧》培训对象酒店领班主管级管理人员时间3天帮助您解决的问题：帮您解决：“领班主管不懂巡查工作”“基层管理人员只会服务,不会管理”“现场管理缺乏技巧”“不会安排时间表”“管理人员不知道如何检查落实工作”“基层管理人员只布置不检查的弊病”等系列问题。该主题学习点：1、帮助您的基层管理人员进行有效的技巧提升2、帮助您为酒店培养出色的基层管理人员,储备后力军3、帮助您的酒店理顺基层管理流程和细化管理内容4、帮助您的领班主管掌握更多更先进的管理技巧和方法合作方式二、金管家内训课会员卡金手指内训：内训就是由金管家金手指派出专业的酒店培训师到您的酒店里根据酒店实际存在的问题进行有针对性的现场培训。经过数十年的努力，金手指已经有着完善的培训体系及成熟的培训课程，业界已经有不少的会员把“金管家-—-金手指”当成酒店的培训部来协助完成酒店未来的软件服务提升。酒店内训凭借着金手指庞大的师资团队，每位老师均是酒店业的职业管理者及职业培训师。培训对象:综合星级酒店各部门（包含：餐饮部、客房部、前厅部、康乐部、人力资源部、管家部、营销部、财务部、领班主管、经理总监、总经理高管等岗位）纯餐饮各部门(包含:餐饮楼面员工、厨房员工、各层管理人员）经济型酒店各部门（包含：客房前厅员工、客房楼层员工、各层管理人员）温泉洗浴型酒店各部门（包含：前厅部员工、水区员工、休闲区员工、餐厅员工、各层管理人员)娱乐型酒店(包含：KTV、茶楼、茶餐厅、西餐厅、健身房、游泳馆等）培训方式：模拟演练、讲授、现场训练、小沙盘、小拓展、员工心态头脑风暴、案例分析、现场考核、工作流程实操等【板块一：内训公共篇】课程名称适合对象主要内容特别提示《酒店员工素质训练》各部门员工员工思想意识的转变，使其对酒店业从业人员的思想要求有着深入的了解,并通过案例使员工看到自己的不足、素质包含了20种职业意识在岗：8—30课时脱岗：2-4天《服务意识》各部门员工转变员工为顾客服务的不良心态,通过小练习使员工养成优质服务、礼貌服务的好习惯在岗：4-8课时脱岗:1-2天《快速酒店人》各部门员工酒店入行基本知识，如何使新员工快速进入工作状态?对在职员工如何提高对服务的认识在岗：4—8课时脱岗：1—2天《打造酒店卓越团队》各部门员工在岗：4—8对需取得患者书面同意方可进行的医疗活动，应当由患者本人签署知情同意书。患者不具备完全民事行为能力时，应当由其法定代理人签字；患者因病无法签字时，应当由其授权的人员签字people-orientedinthenameofreducingourenthusiasm.PremierWenJiabao'sGovernmentworkreportthisyear,identifiedas7%growth,2.1%lowerthanlastyear's9.1%,butin8workremainstoacceleratedevelopmentinthefirstplace...Workstandards.Secondistousethescaleofdevelopmenttounderstand.Societyisevolving,humanneedsarealsochanging.Practiceofhumanismisalong-termprocessandcannotbeachievedovernight.Totreatpeopleifyoustandstillandrigiddogma,itispossibletoreturntothis,seethingsbutnotpeople'soldways.Therefore,wehavetofollowthedevelopmentofthetimes,andcontinuedebuggingthehumanistperspective,innovativepeople-orientedway.Underthenewhistoricalconditions,wearerequestedbythetimes,setupabrandnewconcept,ahighstartingpoint,highstandardofarmedpeople,shaping,exercise,people,constantlytakingthenewconnotationofthetimes.TermsofOffice,istoleadthevastnumbersofcadrestoactivelyadapttotheknowledgefasterandactivelyadapttotheincreasinglyhighlevelofleadershipsituation,activelyadapttothedemandofthemassesmoreandmoresituations,eagertolearn,enhanceaccumulation,efforts,honedtheabilitytoovercomeagoodservice,panic.Thirdistouserealisticunderstanding.Adheretopeople-orientedmustbebasedonreality,notdivorcedfromreality.DesknowatercupshereinHongKong,staffneedtodrinksomewatertothedrinkingfountainonafloor,theglassusedisaone-timenon-conetype.Drinkthiscupcanonlyhold,cannotbeputdown.Thisisnotonlytosaveonglassmaterials,moreimportantistoforceyoutogetdrinkingwater,gobacktoyourseatbusiness.　　Ouremphasisonpeople-oriented,doesnotimplyyoucanindulgethedesires,thecomfortable,thepursuitofenjoyment.Officeofthepartycommitteesatalllevelsofourcomrades,mustcontinuetomaintainthestyleofplainlivingandhardstruggle,tostanduptothetestsoftemptations,exciting"energy"conservation"disposition"tothespiritofselflessdedicationandprovideservices.Investee4.clearlydefinedresponsibilities.Puttingpeoplefirstisacommonvisionofdevelopment,everyoneisaliability.People-oriented,aboveandbelowwiththeresponsibilityforcoordinatingsystemmustbeestablishedandholdeveryoneaccountable.First,wemuststrengthentheleadership."Initsplace,itsgovernance,itslevel,beartheresponsibilityoftheDivision."Thisistheminimumrequirementforleaders,isameasureofthebasiccriteriaforwhetheraleadingcadreiscompetent.Leadersneedto"itisanofficialtermforthebenefitof"mission,consciouslyassumeresponsibilityforimplementingpeople-oriented.DirectoroftheOfficeofthepartycommitteesatalllevelsistheresponsibilityoftheunitstoimplementpeople-oriented,tomanagetheirpeople,"pluginownresponsibility",effectivelyenhancetheeducationofleadingcadres,cadresandcadreswork,effortstorevitalizetheOfficeofhumanresources,Officeworkisfullofvigorandvitality

4well,withtheeffectivenessofservicestodefendtheinterestsofthemasses.Third,weshouldstrivetodowell.Toachievegoodpracticalresults,thekeyistoknowthelaw,tograspthelawsandusinglaws.Officeofeconomicdevelopment,socialprogress,therearerulestofollow.Onlyactaccordingtothelaw,toovercomeblindnessandstrengtheninginitiative,creative.WorkingintheOffice,weshouldbegoodatanalyzingtheessenceofthings,tofindregularthing,changefrompassivetoactive,toseekone.Investee2.establishmentofevaluationsystem.Evaluationsystemisessentiallyanincentivemechanism,theevaluationwasobjectiveandfair,reasonable,andcanstimulateaperson'senergy,mobilizingpeople'senthusiasmorbemisleading,dampenedtheenthusiasmofpeople.Atpresent,theconceptofpeople-orientedpeople,buttoestablishandperfectevaluationsystemisstilllaggingbehind.Workinthisareashouldbeseriouslycaughtup."Threeemphasison"totakeadvantageof.Isafocusonstandardsandscientific.Afundamentalpointoftheevaluationcriteria,istokeepcontact,development,comprehensiveeyeevaluationofcadres.Officework,both"record"and"potentialperformance";bothsubjectiveefforts,takeanotherlookattheobjectivecondition;both"pragmatic"enough,takeanotherlookatthe"retreat"level.Second,focusonparticipatingthebreadthofthesubject.Evaluationofcadresmustgivefullplaytodemocracy,cadresandthemasseshandingoverevaluation.Officeworkservicesleadershipandservicebase,servethepeople,thennominatedthemainobjectwillcontainavarietyofservices,sothatassessmentwasaccurateandtoavoidone-sidedness.Third,payattentiontotheseriousnessoftheconclusion.Theuseofevaluationfindingsismainlyembodiedinhisdirection.Permittedtochooseone,itwouldbetantamounttoestablishingabanner.Evaluationcan'ttakecareofthebalance,otherwiseitwouldunderminetheoffsetthepositivesignificanceofevaluation.　　Officeofthepartycommitteesatalllevelsshouldtakethefindingsasonthecadres'bonus-penalty,animportantbasisforfuturemovements,incentiveandrestrainteffectofmakingevaluations.3.Preventionofunderstanding"infidelity".People-centereddevelopment,concreteisdialectical,.Inpracticeintheprocess,topreventone-sidedandstilllook,fromactualpeople.Oneistousedialecticalpointofviewtounderstand.HumanististhecoreofthescientificOutlookondevelopment,remainsthedevelopmentofthescientificOutlookondevelopmentemphasizes,isstilltakingeconomicconstructionastheCenter.Anydeparturefromthedevelopmentofthoughtandaction,isamisinterpretationandmisunderstandingofpeople-oriented.Adheretopeople-orientedbothtoovercomeone-sidednessoftheold,butalsotopreventone-sidedness,notacceleratingthedevelopmentofpeopleandtheopposition.Mustbeveryclear,peopleorientedandspeedingupdevelopmentisnotopposed,butconsistent,weshouldneverbe通过现场培训互动的方式，使员工认识到团队凝聚力的重要性，感触团队的荣辱,激发对团队的热情与归属课时脱岗：2-3天《员工职业生涯规划》各部门员工课程在于让员工深入的了解自己的职业，接受酒店为其安排的职业规划，展望职业发展愿景在岗：2-4课时脱岗：1—2天《员工心态调和》各部门员工酒店员工，对于从事酒店工作大都表现出消极、散漫、不讲职业感，因此对日常的管理工作带来了很大的困难,课程旨在矫正员工的工作心态，保持良好的工作态度在岗:2-4课时脱岗：1—2天《酒店团队小拓展》各部门员工通过现场互动及室内拓展游戏，激发员工对团队的热情，认识到团队的重要性和产生集体荣辱感在岗：2-4课时脱岗：1—2天《专业酒店形象》各部门员工对于员工的礼貌礼节、仪容仪表、言谈举止、职业形象做出规范且严格的的训练，使其养成良好的职业习惯在岗：4—6课时脱岗：2—3天《高星级白金服务标准》各部门员工通过采用当前星级酒店中最高服务标准的展示，来要求员工提高自己的工作及服务标准在岗：4—6课时脱岗：2-3天【板块二：内训餐饮篇】课程名称适合对象主要内容特别提示《金牌点菜师》盯台员工侧重点菜推销技巧、特色菜品的介绍、语言技巧的运用以及利润菜品的把握，使员工在点菜过程中达到双赢的效果练习课：讲、练同步进行在岗:6-10课时《活跃餐台气氛》盯台员工洞察顾客用餐的情形，烘托就餐气氛，拉近与顾客之间的距离,让顾客感受到我们优质的服务，并可以因此而熟悉顾客并获悉顾客的信息。练习：敬酒话术的背记与掌握，模拟演练，实训，讲师演练、考核练习课：讲、练同步进行在岗:6—10课时《解读菜品文化》盯台员工一、授课：唱菜在盯台服务中的作用。为酒店餐厅增加特色服务,拟定菜品文化,通过员工对菜品向顾客的讲解来提升服务的质量和服务中的记忆点。二、练习:如何编写唱菜词？唱菜词的背记，熟练掌握和现场模拟考核标准；三、考核:唱菜的话术整理，采用4、6、8考核方法，将唱菜的结果实现出来练习课：讲、练同步进行在岗：6—10课时《餐饮服务语言技巧》盯台员工练习课:讲、练同步进行对需取得患者书面同意方可进行的医疗活动，应当由患者本人签署知情同意书。患者不具备完全民事行为能力时，应当由其法定代理人签字；患者因病无法签字时，应当由其授权的人员签字people-orientedinthenameofreducingourenthusiasm.PremierWenJiabao'sGovernmentworkreportthisyear,identifiedas7%growth,2.1%lowerthanlastyear's9.1%,butin8workremainstoacceleratedevelopmentinthefirstplace...Workstandards.Secondistousethescaleofdevelopmenttounderstand.Societyisevolving,humanneedsarealsochanging.Practiceofhumanismisalong-termprocessandcannotbeachievedovernight.Totreatpeopleifyoustandstillandrigiddogma,itispossibletoreturntothis,seethingsbutnotpeople'soldways.Therefore,wehavetofollowthedevelopmentofthetimes,andcontinuedebuggingthehumanistperspective,innovativepeople-orientedway.Underthenewhistoricalconditions,wearerequestedbythetimes,setupabrandnewconcept,ahighstartingpoint,highstandardofarmedpeople,shaping,exercise,people,constantlytakingthenewconnotationofthetimes.TermsofOffice,istoleadthevastnumbersofcadrestoactivelyadapttotheknowledgefasterandactivelyadapttotheincreasinglyhighlevelofleadershipsituation,activelyadapttothedemandofthemassesmoreandmoresituations,eagertolearn,enhanceaccumulation,efforts,honedtheabilitytoovercomeagoodservice,panic.Thirdistouserealisticunderstanding.Adheretopeople-orientedmustbebasedonreality,notdivorcedfromreality.DesknowatercupshereinHongKong,staffneedtodrinksomewatertothedrinkingfountainonafloor,theglassusedisaone-timenon-conetype.Drinkthiscupcanonlyhold,cannotbeputdown.Thisisnotonlytosaveonglassmaterials,moreimportantistoforceyoutogetdrinkingwater,gobacktoyourseatbusiness.　　Ouremphasisonpeople-oriented,doesnotimplyyoucanindulgethedesires,thecomfortable,thepursuitofenjoyment.Officeofthepartycommitteesatalllevelsofourcomrades,mustcontinuetomaintainthestyleofplainlivingandhardstruggle,tostanduptothetestsoftemptations,exciting"energy"conservation"disposition"tothespiritofselflessdedicationandprovideservices.Investee4.clearlydefinedresponsibilities.Puttingpeoplefirstisacommonvisionofdevelopment,everyoneisaliability.People-oriented,aboveandbelowwiththeresponsibilityforcoordinatingsystemmustbeestablishedandholdeveryoneaccountable.First,wemuststrengthentheleadership."Initsplace,itsgovernance,itslevel,beartheresponsibilityoftheDivision."Thisistheminimumrequirementforleaders,isameasureofthebasiccriteriaforwhetheraleadingcadreiscompetent.Leadersneedto"itisanofficialtermforthebenefitof"mission,consciouslyassumeresponsibilityforimplementingpeople-oriented.DirectoroftheOfficeofthepartycommitteesatalllevelsistheresponsibilityoftheunitstoimplementpeople-oriented,tomanagetheirpeople,"pluginownresponsibility",effectivelyenhancetheeducationofleadingcadres,cadresandcadreswork,effortstorevitalizetheOfficeofhumanresources,Officeworkisfullofvigorandvitality

5well,withtheeffectivenessofservicestodefendtheinterestsofthemasses.Third,weshouldstrivetodowell.Toachievegoodpracticalresults,thekeyistoknowthelaw,tograspthelawsandusinglaws.Officeofeconomicdevelopment,socialprogress,therearerulestofollow.Onlyactaccordingtothelaw,toovercomeblindnessandstrengtheninginitiative,creative.WorkingintheOffice,weshouldbegoodatanalyzingtheessenceofthings,tofindregularthing,changefrompassivetoactive,toseekone.Investee2.establishmentofevaluationsystem.Evaluationsystemisessentiallyanincentivemechanism,theevaluationwasobjectiveandfair,reasonable,andcanstimulateaperson'senergy,mobilizingpeople'senthusiasmorbemisleading,dampenedtheenthusiasmofpeople.Atpresent,theconceptofpeople-orientedpeople,buttoestablishandperfectevaluationsystemisstilllaggingbehind.Workinthisareashouldbeseriouslycaughtup."Threeemphasison"totakeadvantageof.Isafocusonstandardsandscientific.Afundamentalpointoftheevaluationcriteria,istokeepcontact,development,comprehensiveeyeevaluationofcadres.Officework,both"record"and"potentialperformance";bothsubjectiveefforts,takeanotherlookattheobjectivecondition;both"pragmatic"enough,takeanotherlookatthe"retreat"level.Second,focusonparticipatingthebreadthofthesubject.Evaluationofcadresmustgivefullplaytodemocracy,cadresandthemasseshandingoverevaluation.Officeworkservicesleadershipandservicebase,servethepeople,thennominatedthemainobjectwillcontainavarietyofservices,sothatassessmentwasaccurateandtoavoidone-sidedness.Third,payattentiontotheseriousnessoftheconclusion.Theuseofevaluationfindingsismainlyembodiedinhisdirection.Permittedtochooseone,itwouldbetantamounttoestablishingabanner.Evaluationcan'ttakecareofthebalance,otherwiseitwouldunderminetheoffsetthepositivesignificanceofevaluation.　　Officeofthepartycommitteesatalllevelsshouldtakethefindingsasonthecadres'bonus-penalty,animportantbasisforfuturemovements,incentiveandrestrainteffectofmakingevaluations.3.Preventionofunderstanding"infidelity".People-centereddevelopment,concreteisdialectical,.Inpracticeintheprocess,topreventone-sidedandstilllook,fromactualpeople.Oneistousedialecticalpointofviewtounderstand.HumanististhecoreofthescientificOutlookondevelopment,remainsthedevelopmentofthescientificOutlookondevelopmentemphasizes,isstilltakingeconomicconstructionastheCenter.Anydeparturefromthedevelopmentofthoughtandaction,isamisinterpretationandmisunderstandingofpeople-oriented.Adheretopeople-orientedbothtoovercomeone-sidednessoftheold,butalsotopreventone-sidedness,notacceleratingthedevelopmentofpeopleandtheopposition.Mustbeveryclear,peopleorientedandspeedingupdevelopmentisnotopposed,butconsistent,weshouldneverbe将日常服务过程中与顾客的正常服务对话形成固定话术，在固定的话术基础上让员工熟能生巧，从而达到应对语言技巧的目的在岗：4-6课时《酒店医生服务校正》盯台员工将酒店日常所出现的问题通过幻灯片的展示让员工认识到自己工作中的错误，并让员工现场寻找自身问题，从而达到更正的目的练习课：讲、练同步进行在岗：4—6课时《服务便签——--顾客分类服务技巧》盯台员工将顾客划分成六型十八类并按照不同类型的顾客提供不同形式的服务，以来满足顾客不同层次的需要在岗：2-4课时脱岗：1—2天《餐饮服务技能提升--新十技》盯台员工将餐饮传统的6大技能演变为新的10大技能，将最先进、有效的练习方法融入到实操中来,以传递最佳的服务意识和养成良好的盯台服务习惯练习课：讲、练同步进行在岗：16-24课时脱岗：8-20天《餐饮特色服务流程》盯台员工餐饮服务技能校正、流程贯穿、打开开台时间差，开台演练.各环节的注意事项。最新、最高效的服务流程，使员工掌握最新最有效的服务方法和服务技巧，体现细节服务练习课:讲、练同步进行在岗：6—10课时脱岗:3-8天《快速上菜》盯台员工先通过座谈的方式了解上菜慢的原因，后采取措施分别对楼面、厨房进行分部培训座谈课在岗:6—10课时《餐饮预判式服务》盯台员工预先判断顾客的需求，提前做好服务编排，使盯台服务人员养成主动服务的意识和良好的服务习惯在岗：6—10课时脱岗：2—4天《餐饮感动式服务》盯台员工感动式服务，即为顾客制造感动,使员工能够通过案例的变通形成为顾客制造感动的习惯，养成提供个性化增值服务的习惯在岗：4—6课时脱岗：2—3天《餐饮服务应变技巧》盯台员工使员工在服务的过程中掌握大量的语言应变及操作应变知识，为快速服务提供方便在岗：8-14课时脱岗：2-3天《厨房数据管理》厨师教会大家毛利率的核算方法，以及控制压缩餐饮成本和费用的有效方法，并通过楼面与厨房的配合来完成毛利率的控制。增加餐厅的利润空间练习课：讲、练同步进行在岗：6—10课时《厨师工作态度与做人态度》厨师厨师的文化层次与思想意识决定出品的质与量，同时也决定了厨房有序的管理状态，使厨师更正陋习,一改以往的懒散、不负责任的现象在岗:4—6课时脱岗：2—3天《厨房量化管理》厨师量化管理能为酒店带来多大的利益？厨房量化管理，毛利控制的具体办法，厨房菜品成本卡的操作,如何提高菜品出净率。使厨师能够掌握切实可用的实际操作办法在岗：6-10课时脱岗：2-3天对需取得患者书面同意方可进行的医疗活动，应当由患者本人签署知情同意书。患者不具备完全民事行为能力时，应当由其法定代理人签字；患者因病无法签字时，应当由其授权的人员签字people-orientedinthenameofreducingourenthusiasm.PremierWenJiabao'sGovernmentworkreportthisyear,identifiedas7%growth,2.1%lowerthanlastyear's9.1%,butin8workremainstoacceleratedevelopmentinthefirstplace...Workstandards.Secondistousethescaleofdevelopmenttounderstand.Societyisevolving,humanneedsarealsochanging.Practiceofhumanismisalong-termprocessandcannotbeachievedovernight.Totreatpeopleifyoustandstillandrigiddogma,itispossibletoreturntothis,seethingsbutnotpeople'soldways.Therefore,wehavetofollowthedevelopmentofthetimes,andcontinuedebuggingthehumanistperspective,innovativepeople-orientedway.Underthenewhistoricalconditions,wearerequestedbythetimes,setupabrandnewconcept,ahighstartingpoint,highstandardofarmedpeople,shaping,exercise,people,constantlytakingthenewconnotationofthetimes.TermsofOffice,istoleadthevastnumbersofcadrestoactivelyadapttotheknowledgefasterandactivelyadapttotheincreasinglyhighlevelofleadershipsituation,activelyadapttothedemandofthemassesmoreandmoresituations,eagertolearn,enhanceaccumulation,efforts,honedtheabilitytoovercomeagoodservice,panic.Thirdistouserealisticunderstanding.Adheretopeople-orientedmustbebasedonreality,notdivorcedfromreality.DesknowatercupshereinHongKong,staffneedtodrinksomewatertothedrinkingfountainonafloor,theglassusedisaone-timenon-conetype.Drinkthiscupcanonlyhold,cannotbeputdown.Thisisnotonlytosaveonglassmaterials,moreimportantistoforceyoutogetdrinkingwater,gobacktoyourseatbusiness.　　Ouremphasisonpeople-oriented,doesnotimplyyoucanindulgethedesires,thecomfortable,thepursuitofenjoyment.Officeofthepartycommitteesatalllevelsofourcomrades,mustcontinuetomaintainthestyleofplainlivingandhardstruggle,tostanduptothetestsoftemptations,exciting"energy"conservation"disposition"tothespiritofselflessdedicationandprovideservices.Investee4.clearlydefinedresponsibilities.Puttingpeoplefirstisacommonvisionofdevelopment,everyoneisaliability.People-oriented,aboveandbelowwiththeresponsibilityforcoordinatingsystemmustbeestablishedandholdeveryoneaccountable.First,wemuststrengthentheleadership."Initsplace,itsgovernance,itslevel,beartheresponsibilityoftheDivision."Thisistheminimumrequirementforleaders,isameasureofthebasiccriteriaforwhetheraleadingcadreiscompetent.Leadersneedto"itisanofficialtermforthebenefitof"mission,consciouslyassumeresponsibilityforimplementingpeople-oriented.DirectoroftheOfficeofthepartycommitteesatalllevelsistheresponsibilityoftheunitstoimplementpeople-oriented,tomanagetheirpeople,"pluginownresponsibility",effectivelyenhancetheeducationofleadingcadres,cadresandcadreswork,effortstorevitalizetheOfficeofhumanresources,Officeworkisfullofvigorandvitality

6well,withtheeffectivenessofservicestodefendtheinterestsofthemasses.Third,weshouldstrivetodowell.Toachievegoodpracticalresults,thekeyistoknowthelaw,tograspthelawsandusinglaws.Officeofeconomicdevelopment,socialprogress,therearerulestofollow.Onlyactaccordingtothelaw,toovercomeblindnessandstrengtheninginitiative,creative.WorkingintheOffice,weshouldbegoodatanalyzingtheessenceofthings,tofindregularthing,changefrompassivetoactive,toseekone.Investee2.establishmentofevaluationsystem.Evaluationsystemisessentiallyanincentivemechanism,theevaluationwasobjectiveandfair,reasonable,andcanstimulateaperson'senergy,mobilizingpeople'senthusiasmorbemisleading,dampenedtheenthusiasmofpeople.Atpresent,theconceptofpeople-orientedpeople,buttoestablishandperfectevaluationsystemisstilllaggingbehind.Workinthisareashouldbeseriouslycaughtup."Threeemphasison"totakeadvantageof.Isafocusonstandardsandscientific.Afundamentalpointoftheevaluationcriteria,istokeepcontact,development,comprehensiveeyeevaluationofcadres.Officework,both"record"and"potentialperformance";bothsubjectiveefforts,takeanotherlookattheobjectivecondition;both"pragmatic"enough,takeanotherlookatthe"retreat"level.Second,focusonparticipatingthebreadthofthesubject.Evaluationofcadresmustgivefullplaytodemocracy,cadresandthemasseshandingoverevaluation.Officeworkservicesleadershipandservicebase,servethepeople,thennominatedthemainobjectwillcontainavarietyofservices,sothatassessmentwasaccurateandtoavoidone-sidedness.Third,payattentiontotheseriousnessoftheconclusion.Theuseofevaluationfindingsismainlyembodiedinhisdirection.Permittedtochooseone,itwouldbetantamounttoestablishingabanner.Evaluationcan'ttakecareofthebalance,otherwiseitwouldunderminetheoffsetthepositivesignificanceofevaluation.　　Officeofthepartycommitteesatalllevelsshouldtakethefindingsasonthecadres'bonus-penalty,animportantbasisforfuturemovements,incentiveandrestrainteffectofmakingevaluations.3.Preventionofunderstanding"infidelity".People-centereddevelopment,concreteisdialectical,.Inpracticeintheprocess,topreventone-sidedandstilllook,fromactualpeople.Oneistousedialecticalpointofviewtounderstand.HumanististhecoreofthescientificOutlookondevelopment,remainsthedevelopmentofthescientificOutlookondevelopmentemphasizes,isstilltakingeconomicconstructionastheCenter.Anydeparturefromthedevelopmentofthoughtandaction,isamisinterpretationandmisunderstandingofpeople-oriented.Adheretopeople-orientedbothtoovercomeone-sidednessoftheold,butalsotopreventone-sidedness,notacceleratingthedevelopmentofpeopleandtheopposition.Mustbeveryclear,peopleorientedandspeedingupdevelopmentisnotopposed,butconsistent,weshouldneverbe《成本节约——-良将无弃材》厨师原材料节约的主题办法:采购技巧、储藏管理技巧、利用技巧以及如何有效的避免原料的丢失与浪费在岗:6-10课时脱岗：2-3天《菜品定位》厨师当今餐饮厨房的产品定位可谓是关键的所在,如何定位自己酒店的菜品主题挖掘更具特色的产品，是经营者管理者都需关注的内容在岗：4-6课时【板块三：内训客房前厅篇】课程名称适合对象主要内容特别提示《把脉前厅服务》前厅、客房员工根据酒店当前前厅部所经常出现的工作问题、服务现象，以反面教材的方式通过幻灯片进行展示，并提示员工现场为自己的工作找出问题,以求更正在岗：4—6课时《把脉客房服务》前厅、客房员工根据酒店当前客房部楼层所经常出现的工作问题、服务现象,以反面教材的方式通过幻灯片进行展示，并提示员工现场为自己的工作找出问题，以求更正在岗：4-6课时《管家式服务》前厅、客房员工管家式服务的服务宗旨和目标，如何将客房服务做到细致入微？迎客仪式、即时清扫、水果服务、留言卡服务等管家服务的理解和认识.使员工能够熟练的运用管家式服务的各项操作练习课：讲、练同步进行在岗：6-12课时脱岗：2-4天《客房服务提升》前厅、客房员工客房优质服务提炼,提升前厅、客房的对客服务意识，以及客房规范化服务标准.如何让客房服务给顾客留下深刻的印象。在现有的前厅服务基础上对服务技能进行有效提升服务的最新动态，服务质量的提升，优质服务案例参考在岗:4—6课时脱岗：2-3天《前厅服务提升》前厅、客房员工客房优质服务提炼，提升前厅、客房的对客意识,以及客房规范化服务标准.在现有的前厅服务基础上对服务技能进行有效提升,服务最新动态，优质服务案例参考在岗：4-6课时脱岗：2-3天《饭店前厅细节服务与技巧》前厅、客房员工如何提供细节服务?前厅员工必须加强的九项职业素养.从生活中看细节和分析生活细节产生的动机,工作中细节服务和经典案例分析在岗：4—6课时脱岗：2-3天《客房最新投诉与处理》前厅、客房员工使员工掌握在工作中顾客的投诉和投诉的因素以及对投诉的一般处理程序，顾客投诉经典案例分析，通过宾客投诉的处理增强员工的服务意识及应变能力在岗：4-6课时脱岗：2—3天《客房服务与运作》客房员工在岗：4-6课时对需取得患者书面同意方可进行的医疗活动，应当由患者本人签署知情同意书。患者不具备完全民事行为能力时，应当由其法定代理人签字；患者因病无法签字时，应当由其授权的人员签字people-orientedinthenameofreducingourenthusiasm.PremierWenJiabao'sGovernmentworkreportthisyear,identifiedas7%growth,2.1%lowerthanlastyear's9.1%,butin8workremainstoacceleratedevelopmentinthefirstplace...Workstandards.Secondistousethescaleofdevelopmenttounderstand.Societyisevolving,humanneedsarealsochanging.Practiceofhumanismisalong-termprocessandcannotbeachievedovernight.Totreatpeopleifyoustandstillandrigiddogma,itispossibletoreturntothis,seethingsbutnotpeople'soldways.Therefore,wehavetofollowthedevelopmentofthetimes,andcontinuedebuggingthehumanistperspective,innovativepeople-orientedway.Underthenewhistoricalconditions,wearerequestedbythetimes,setupabrandnewconcept,ahighstartingpoint,highstandardofarmedpeople,shaping,exercise,people,constantlytakingthenewconnotationofthetimes.TermsofOffice,istoleadthevastnumbersofcadrestoactivelyadapttotheknowledgefasterandactivelyadapttotheincreasinglyhighlevelofleadershipsituation,activelyadapttothedemandofthemassesmoreandmoresituations,eagertolearn,enhanceaccumulation,efforts,honedtheabilitytoovercomeagoodservice,panic.Thirdistouserealisticunderstanding.Adheretopeople-orientedmustbebasedonreality,notdivorcedfromreality.DesknowatercupshereinHongKong,staffneedtodrinksomewatertothedrinkingfountainonafloor,theglassusedisaone-timenon-conetype.Drinkthiscupcanonlyhold,cannotbeputdown.Thisisnotonlytosaveonglassmaterials,moreimportantistoforceyoutogetdrinkingwater,gobacktoyourseatbusiness.　　Ouremphasisonpeople-oriented,doesnotimplyyoucanindulgethedesires,thecomfortable,thepursuitofenjoyment.Officeofthepartycommitteesatalllevelsofourcomrades,mustcontinuetomaintainthestyleofplainlivingandhardstruggle,tostanduptothetestsoftemptations,exciting"energy"conservation"disposition"tothespiritofselflessdedicationandprovideservices.Investee4.clearlydefinedresponsibilities.Puttingpeoplefirstisacommonvisionofdevelopment,everyoneisaliability.People-oriented,aboveandbelowwiththeresponsibilityforcoordinatingsystemmustbeestablishedandholdeveryoneaccountable.First,wemuststrengthentheleadership."Initsplace,itsgovernance,itslevel,beartheresponsibilityoftheDivision."Thisistheminimumrequirementforleaders,isameasureofthebasiccriteriaforwhetheraleadingcadreiscompetent.Leadersneedto"itisanofficialtermforthebenefitof"mission,consciouslyassumeresponsibilityforimplementingpeople-oriented.DirectoroftheOfficeofthepartycommitteesatalllevelsistheresponsibilityoftheunitstoimplementpeople-oriented,tomanagetheirpeople,"pluginownresponsibility",effectivelyenhancetheeducationofleadingcadres,cadresandcadreswork,effortstorevitalizetheOfficeofhumanresources,Officeworkisfullofvigorandvitality

7well,withtheeffectivenessofservicestodefendtheinterestsofthemasses.Third,weshouldstrivetodowell.Toachievegoodpracticalresults,thekeyistoknowthelaw,tograspthelawsandusinglaws.Officeofeconomicdevelopment,socialprogress,therearerulestofollow.Onlyactaccordingtothelaw,toovercomeblindnessandstrengtheninginitiative,creative.WorkingintheOffice,weshouldbegoodatanalyzingtheessenceofthings,tofindregularthing,changefrompassivetoactive,toseekone.Investee2.establishmentofevaluationsystem.Evaluationsystemisessentiallyanincentivemechanism,theevaluationwasobjectiveandfair,reasonable,andcanstimulateaperson'senergy,mobilizingpeople'senthusiasmorbemisleading,dampenedtheenthusiasmofpeople.Atpresent,theconceptofpeople-orientedpeople,buttoestablishandperfectevaluationsystemisstilllaggingbehind.Workinthisareashouldbeseriouslycaughtup."Threeemphasison"totakeadvantageof.Isafocusonstandardsandscientific.Afundamentalpointoftheevaluationcriteria,istokeepcontact,development,comprehensiveeyeevaluationofcadres.Officework,both"record"and"potentialperformance";bothsubjectiveefforts,takeanotherlookattheobjectivecondition;both"pragmatic"enough,takeanotherlookatthe"retreat"level.Second,focusonparticipatingthebreadthofthesubject.Evaluationofcadresmustgivefullplaytodemocracy,cadresandthemasseshandingoverevaluation.Officeworkservicesleadershipandservicebase,servethepeople,thennominatedthemainobjectwillcontainavarietyofservices,sothatassessmentwasaccurateandtoavoidone-sidedness.Third,payattentiontotheseriousnessoftheconclusion.Theuseofevaluationfindingsismainlyembodiedinhisdirection.Permittedtochooseone,itwouldbetantamounttoestablishingabanner.Evaluationcan'ttakecareofthebalance,otherwiseitwouldunderminetheoffsetthepositivesignificanceofevaluation.　　Officeofthepartycommitteesatalllevelsshouldtakethefindingsasonthecadres'bonus-penalty,animportantbasisforfuturemovements,incentiveandrestrainteffectofmakingevaluations.3.Preventionofunderstanding"infidelity".People-centereddevelopment,concreteisdialectical,.Inpracticeintheprocess,topreventone-sidedandstilllook,fromactualpeople.Oneistousedialecticalpointofviewtounderstand.HumanististhecoreofthescientificOutlookondevelopment,remainsthedevelopmentofthescientificOutlookondevelopmentemphasizes,isstilltakingeconomicconstructionastheCenter.Anydeparturefromthedevelopmentofthoughtandaction,isamisinterpretationandmisunderstandingofpeople-oriented.Adheretopeople-orientedbothtoovercomeone-sidednessoftheold,butalsotopreventone-sidedness,notacceleratingthedevelopmentofpeopleandtheopposition.Mustbeveryclear,peopleorientedandspeedingupdevelopmentisnotopposed,butconsistent,weshouldneverbe客房服务操作归纳，各种操作流程、操作方法与技巧，使员工在操作中更加规范化，更加快捷脱岗:2-3天《前厅服务与技巧》前厅员工前厅部员工的职业素养，推销技巧实训,建立良好宾客关系应注意的事项,前厅内、外沟通常见问题的处理在岗：4—6课时脱岗：2-3天【板块四：内训职能篇】课程名称适合对象主要内容特别提示《科学薪酬与绩效》领班级以上管理层人力资源部如何有效地制定科学的薪酬体制和绩效考评办法，部门管理的绩效考评如何行之有效地进行结合，并能促使绩效考评真正的实效性，管理人员建立新的绩效管理体系,并能够掌握评估绩效的具体办法在岗：4-6课时脱岗：2—3天《酒店人力资源管理》领班级以上管理层人力资源部酒店人力资源部工作如何开展?人力资源部的四大统筹板块：包括人事管理、薪酬绩效、制度体系、质培督导体系建设的操作办法在岗：4-6课时脱岗：2—3天《酒店销售PK酒店营销》领班级以上管理层营销部销售部市场部使参训者深入地了解酒店专业销售与营销工作的根本区别，并能针对其职能需要,强调是属于销售还是属于营销的工作在岗：4—6课时脱岗：2—3天《营销策划：业绩提升》领班级以上管理层营销部销售部市场部通过学习,建立良好的酒店营销策划体系，包括美食节运筹，活动策划等，有效地帮助部门提升自己的经营业绩在岗：4—6课时脱岗:2-3天《客户开发维护：公关技巧》领班级以上管理层营销部销售部市场部传递当前酒店业最通俗实用的现场公关技巧，包括公关话术，开发顾客的方式方法，维护顾客的方式方法等在岗：4—6课时脱岗:2—3天【板块五:内训管理篇】课程名称适合对象主要内容特别提示《酒店医生---管理号脉》领班级以上管理人员通过现场测试题，来了解管理人员的专业管理能力,并通过测试起到边测边讲授的效果，使受训人员即能看到自己的不足又能找出更正的方法在岗：4-6课时《如何留住员工》领班级以上管理人员酒店目前最新的留人体制（体制分析:管理体制、招聘体制、培训体制、财务体制、留人体制）：酒店留人形成绩效考评;留人体在岗：4—6课时脱岗:1天对需取得患者书面同意方可进行的医疗活动，应当由患者本人签署知情同意书。患者不具备完全民事行为能力时，应当由其法定代理人签字；患者因病无法签字时，应当由其授权的人员签字people-orientedinthenameofreducingourenthusiasm.PremierWenJiabao'sGovernmentworkreportthisyear,identifiedas7%growth,2.1%lowerthanlastyear's9.1%,butin8workremainstoacceleratedevelopmentinthefirstplace...Workstandards.Secondistousethescaleofdevelopmenttounderstand.Societyisevolving,humanneedsarealsochanging.Practiceofhumanismisalong-termprocessandcannotbeachievedovernight.Totreatpeopleifyoustandstillandrigiddogma,itispossibletoreturntothis,seethingsbutnotpeople'soldways.Therefore,wehavetofollowthedevelopmentofthetimes,andcontinuedebuggingthehumanistperspective,innovativepeople-orientedway.Underthenewhistoricalconditions,wearerequestedbythetimes,setupabrandnewconcept,ahighstartingpoint,highstandardofarmedpeople,shaping,exercise,people,constantlytakingthenewconnotationofthetimes.TermsofOffice,istoleadthevastnumbersofcadrestoactivelyadapttotheknowledgefasterandactivelyadapttotheincreasinglyhighlevelofleadershipsituation,activelyadapttothedemandofthemassesmoreandmoresituations,eagertolearn,enhanceaccumulation,efforts,honedtheabilitytoovercomeagoodservice,panic.Thirdistouserealisticunderstanding.Adheretopeople-orientedmustbebasedonreality,notdivorcedfromreality.DesknowatercupshereinHongKong,staffneedtodrinksomewatertothedrinkingfountainonafloor,theglassusedisaone-timenon-conetype.Drinkthiscupcanonlyhold,cannotbeputdown.Thisisnotonlytosaveonglassmaterials,moreimportantistoforceyoutogetdrinkingwater,gobacktoyourseatbusiness.　　Ouremphasisonpeople-oriented,doesnotimplyyoucanindulgethedesires,thecomfortable,thepursuitofenjoyment.Officeofthepartycommitteesatalllevelsofourcomrades,mustcontinuetomaintainthestyleofplainlivingandhardstruggle,tostanduptothetestsoftemptations,exciting"energy"conservation"disposition"tothespiritofselflessdedicationandprovideservices.Investee4.clearlydefinedresponsibilities.Puttingpeoplefirstisacommonvisionofdevelopment,everyoneisaliability.People-oriented,aboveandbelowwiththeresponsibilityforcoordinatingsystemmustbeestablishedandholdeveryoneaccountable.First,wemuststrengthentheleadership."Initsplace,itsgovernance,itslevel,beartheresponsibilityoftheDivision."Thisistheminimumrequirementforleaders,isameasureofthebasiccriteriaforwhetheraleadingcadreiscompetent.Leadersneedto"itisanofficialtermforthebenefitof"mission,consciouslyassumeresponsibilityforimplementingpeople-oriented.DirectoroftheOfficeofthepartycommitteesatalllevelsistheresponsibilityoftheunitstoimplementpeople-oriented,tomanagetheirpeople,"pluginownresponsibility",effectivelyenhancetheeducationofleadingcadres,cadresandcadreswork,effortstorevitalizetheOfficeofhumanresources,Officeworkisfullofvigorandvitality

8well,withtheeffectivenessofservicestodefendtheinterestsofthemasses.Third,weshouldstrivetodowell.Toachievegoodpracticalresults,thekeyistoknowthelaw,tograspthelawsandusinglaws.Officeofeconomicdevelopment,socialprogress,therearerulestofollow.Onlyactaccordingtothelaw,toovercomeblindnessandstrengtheninginitiative,creative.WorkingintheOffice,weshouldbegoodatanalyzingtheessenceofthings,tofindregularthing,changefrompassivetoactive,toseekone.Investee2.establishmentofevaluationsystem.Evaluationsystemisessentiallyanincentivemechanism,theevaluationwasobjectiveandfair,reasonable,andcanstimulateaperson'senergy,mobilizingpeople'senthusiasmorbemisleading,dampenedtheenthusiasmofpeople.Atpresent,theconceptofpeople-orientedpeople,buttoestablishandperfectevaluationsystemisstilllaggingbehind.Workinthisareashouldbeseriouslycaughtup."Threeemphasison"totakeadvantageof.Isafocusonstandardsandscientific.Afundamentalpointoftheevaluationcriteria,istokeepcontact,development,comprehensiveeyeevaluationofcadres.Officework,both"record"and"potentialperformance";bothsubjectiveefforts,takeanotherlookattheobjectivecondition;both"pragmatic"enough,takeanotherlookatthe"retreat"level.Second,focusonparticipatingthebreadthofthesubject.Evaluationofcadresmustgivefullplaytodemocracy,cadresandthemasseshandingoverevaluation.Officeworkservicesleadershipandservicebase,servethepeople,thennominatedthemainobjectwillcontainavarietyofservices,sothatassessmentwasaccurateandtoavoidone-sidedness.Third,payattentiontotheseriousnessoftheconclusion.Theuseofevaluationfindingsismainlyembodiedinhisdirection.Permittedtochooseone,itwouldbetantamounttoestablishingabanner.Evaluationcan'ttakecareofthebalance,otherwiseitwouldunderminetheoffsetthepositivesignificanceofevaluation.　　Officeofthepartycommitteesatalllevelsshouldtakethefindingsasonthecadres'bonus-penalty,animportantbasisforfuturemovements,incentiveandrestrainteffectofmakingevaluations.3.Preventionofunderstanding"infidelity".People-centereddevelopment,concreteisdialectical,.Inpracticeintheprocess,topreventone-sidedandstilllook,fromactualpeople.Oneistousedialecticalpointofviewtounderstand.HumanististhecoreofthescientificOutlookondevelopment,remainsthedevelopmentofthescientificOutlookondevelopmentemphasizes,isstilltakingeconomicconstructionastheCenter.Anydeparturefromthedevelopmentofthoughtandaction,isamisinterpretationandmisunderstandingofpeople-oriented.Adheretopeople-orientedbothtoovercomeone-sidednessoftheold,butalsotopreventone-sidedness,notacceleratingthedevelopmentofpeopleandtheopposition.Mustbeveryclear,peopleorientedandspeedingupdevelopmentisnotopposed,butconsistent,weshouldneverbe制的具体措施和方法。让管理人员掌握留人的方法，让留住员工不再是困扰管理层的主要问题《小管三巡—--—严、细、坚持》领班级以上管理人员基层管理日常操作方法，如何做一名真正的基层管理人员，让服务细致化,督导巡查是优质服务有效体现的关键所在。提高基层管理人员日常操作方法,让服务更细致化在岗：4—6课时脱岗:2-3天《管理人员严遵谨记》领班级以上管理人员展示在酒店中管理人员所应避免出现的各类问题，规避工作中的矛盾，强调管理人员的管理威信在岗：4—6课时脱岗:2-3天《管理能力训练:驾驭力》领班级以上管理人员作为酒店管理人员所应掌握的七项基础条件、四项管理能力以及如何把握运用权力，强化个人的驾驭能力，提升领导力在岗：4—6课时脱岗：2—3天《管理能力训练：理财》领班级以上管理人员酒店财务基础知识,如何做好报表审核与财务分析？部门管理者怎样统筹好自己的资产、成本、费用的管理工作，如何有效压缩各类成本与费用在岗:6-8课时脱岗：2—3天《管理能力训练:增值服务》领班级以上管理人员酒店服务已经不再只是常规流程和大众标准，更多的是要能够给顾客制造记忆点，怎样让顾客在众多优秀的酒店中记住我们?让我们的服务更加具有特色?因此您必须与时俱进掌握开发最具特点的个性化服务在岗：4—6课时脱岗：2—3天《管理能力训练：培训》领班级以上管理人员传递先进的培训手段、方式方法与技巧，使管理人员在做好日常经营管理工作的同时能够做好部门的整体培训工作,同时能够使酒店的培训体系更加的完善在岗：6-8课时脱岗:2-3天《管理能力训练:手段》领班级以上管理人员传递当前酒店业较为先进的管理方法和管理手段，以管理技巧为重点，如何善用多种管理方法来迎合90后员工的需要在岗：4—6课时脱岗：2-3天【板块六：内训协管篇】课程名称适合情形主要内容特别提示《核心统筹管理模式协管》管理混乱指挥无条理制度不完善1、协助推广核心统筹模式2、协助完成行文通启具体操作步骤与方法3、协助下发三至无份通启4、组织召开通启会议等同8-—10课时《管理框架搭建协管》职责不清架构不明确工作漏洞大1、组织会议明确职责并下发任务2、组织会议实施岗位述职并进行现场测试3、各岗位立誓责任等同8-—10课时对需取得患者书面同意方可进行的医疗活动，应当由患者本人签署知情同意书。患者不具备完全民事行为能力时，应当由其法定代理人签字；患者因病无法签字时，应当由其授权的人员签字people-orientedinthenameofreducingourenthusiasm.PremierWenJiabao'sGovernmentworkreportthisyear,identifiedas7%growth,2.1%lowerthanlastyear's9.1%,butin8workremainstoacceleratedevelopmentinthefirstplace...Workstandards.Secondistousethescaleofdevelopmenttounderstand.Societyisevolving,humanneedsarealsochanging.Practiceofhumanismisalong-termprocessandcannotbeachievedovernight.Totreatpeopleifyoustandstillandrigiddogma,itispossibletoreturntothis,seethingsbutnotpeople'soldways.Therefore,wehavetofollowthedevelopmentofthetimes,andcontinuedebuggingthehumanistperspective,innovativepeople-orientedway.Underthenewhistoricalconditions,wearerequestedbythetimes,setupabrandnewconcept,ahighstartingpoint,highstandardofarmedpeople,shaping,exercise,people,constantlytakingthenewconnotationofthetimes.TermsofOffice,istoleadthevastnumbersofcadrestoactivelyadapttotheknowledgefasterandactivelyadapttotheincreasinglyhighlevelofleadershipsituation,activelyadapttothedemandofthemassesmoreandmoresituations,eagertolearn,enhanceaccumulation,efforts,honedtheabilitytoovercomeagoodservice,panic.Thirdistouserealisticunderstanding.Adheretopeople-orientedmustbebasedonreality,notdivorcedfromreality.DesknowatercupshereinHongKong,staffneedtodrinksomewatertothedrinkingfountainonafloor,theglassusedisaone-timenon-conetype.Drinkthiscupcanonlyhold,cannotbeputdown.Thisisnotonlytosaveonglassmaterials,moreimportantistoforceyoutogetdrinkingwater,gobacktoyourseatbusiness.　　Ouremphasisonpeople-oriented,doesnotimplyyoucanindulgethedesires,thecomfortable,thepursuitofenjoyment.Officeofthepartycommitteesatalllevelsofourcomrades,mustcontinuetomaintainthestyleofplainlivingandhardstruggle,tostanduptothetestsoftemptations,exciting"energy"conservation"disposition"tothespiritofselflessdedicationandprovideservices.Investee4.clearlydefinedresponsibilities.Puttingpeoplefirstisacommonvisionofdevelopment,everyoneisaliability.People-oriented,aboveandbelowwiththeresponsibilityforcoordinatingsystemmustbeestablishedandholdeveryoneaccountable.First,wemuststrengthentheleadership."Initsplace,itsgovernance,itslevel,beartheresponsibilityoftheDivision."Thisistheminimumrequirementforleaders,isameasureofthebasiccriteriaforwhetheraleadingcadreiscompetent.Leadersneedto"itisanofficialtermforthebenefitof"mission,consciouslyassumeresponsibilityforimplementingpeople-oriented.DirectoroftheOfficeofthepartycommitteesatalllevelsistheresponsibilityoftheunitstoimplementpeople-oriented,tomanagetheirpeople,"pluginownresponsibility",effectivelyenhancetheeducationofleadingcadres,cadresandcadreswork,effortstorevitalizetheOfficeofhumanresources,Officeworkisfullofvigorandvitality

9well,withtheeffectivenessofservicestodefendtheinterestsofthemasses.Third,weshouldstrivetodowell.Toachievegoodpracticalresults,thekeyistoknowthelaw,tograspthelawsandusinglaws.Officeofeconomicdevelopment,socialprogress,therearerulestofollow.Onlyactaccordingtothelaw,toovercomeblindnessandstrengtheninginitiative,creative.WorkingintheOffice,weshouldbegoodatanalyzingtheessenceofthings,tofindregularthing,changefrompassivetoactive,toseekone.Investee2.establishmentofevaluationsystem.Evaluationsystemisessentiallyanincentivemechanism,theevaluationwasobjectiveandfair,reasonable,andcanstimulateaperson'senergy,mobilizingpeople'senthusiasmorbemisleading,dampenedtheenthusiasmofpeople.Atpresent,theconceptofpeople-orientedpeople,buttoestablishandperfectevaluationsystemisstilllaggingbehind.Workinthisareashouldbeseriouslycaughtup."Threeemphasison"totakeadvantageof.Isafocusonstandardsandscientific.Afundamentalpointoftheevaluationcriteria,istokeepcontact,development,comprehensiveeyeevaluationofcadres.Officework,both"record"and"potentialperformance";bothsubjectiveefforts,takeanotherlookattheobjectivecondition;both"pragmatic"enough,takeanotherlookatthe"retreat"level.Second,focusonparticipatingthebreadthofthesubject.Evaluationofcadresmustgivefullplaytodemocracy,cadresandthemasseshandingoverevaluation.Officeworkservicesleadershipandservicebase,servethepeople,thennominatedthemainobjectwillcontainavarietyofservices,sothatassessmentwasaccurateandtoavoidone-sidedness.Third,payattentiontotheseriousnessoftheconclusion.Theuseofevaluationfindingsismainlyembodiedinhisdirection.Permittedtochooseone,itwouldbetantamounttoestablishingabanner.Evaluationcan'ttakecareofthebalance,otherwiseitwouldunderminetheoffsetthepositivesignificanceofevaluation.　　Officeofthepartycommitteesatalllevelsshouldtakethefindingsasonthecadres'bonus-penalty,animportantbasisforfuturemovements,incentiveandrestrainteffectofmakingevaluations.3.Preventionofunderstanding"infidelity".People-centereddevelopment,concreteisdialectical,.Inpracticeintheprocess,topreventone-sidedandstilllook,fromactualpeople.Oneistousedialecticalpointofviewtounderstand.HumanististhecoreofthescientificOutlookondevelopment,remainsthedevelopmentofthescientificOutlookondevelopmentemphasizes,isstilltakingeconomicconstructionastheCenter.Anydeparturefromthedevelopmentofthoughtandaction,isamisinterpretationandmisunderstandingofpeople-oriented.Adheretopeople-orientedbothtoovercomeone-sidednessoftheold,butalsotopreventone-sidedness,notacceleratingthedevelopmentofpeopleandtheopposition.Mustbeveryclear,peopleorientedandspeedingupdevelopmentisnotopposed,butconsistent,weshouldneverbe《检查模式推广协管》酒店卫生差没有执行力标准差标准低1、组织通报酒店卫生、服务病状2、下发任务找问题3、组织检查卫生、服务病树立标准等同8-—10课时《客房做房标准协管》客房标准模糊没有实行定制操作不统一1、高品质客房标准下发2、现场检查找客房问题3、制定标准并得到酒店确认4、标准通报等同6—-8课时《餐饮花台标准协管》渴望突出餐台特色酒店凸显特色文化主题1、新式花台展示2、新式布草花训练3、创意设计过程4、推广过程等同6—8课时《客房管家式服务模式协管》渴望提升客房服务质量客房服务质量差1、增值服务标准统一2、话术背记、练习与考核3、跟盯各环节并现场校正等同14-20课时《餐饮感动式服务模式协管》服务过于平常服务质量与硬件不匹配渴望突出服务特色1、设置爱心服务站2、如何发现顾客的服务需求3、增值服务统计方法等同14—20课时对需取得患者书面同意方可进行的医疗活动，应当由患者本人签署知情同意书。患者不具备完全民事行为能力时，应当由其法定代理人签字；患者因病无法签字时，应当由其授权的人员签字people-orientedinthenameofreducingourenthusiasm.PremierWenJiabao'sGovernmentworkreportthisyear,identifiedas7%growth,2.1%lowerthanlastyear's9.1%,butin8workremainstoacceleratedevelopmentinthefirstplace...Workstandards.Secondistousethescaleofdevelopmenttounderstand.Societyisevolving,humanneedsarealsochanging.Practiceofhumanismisalong-termprocessandcannotbeachievedovernight.Totreatpeopleifyoustandstillandrigiddogma,itispossibletoreturntothis,seethingsbutnotpeople'soldways.Therefore,wehavetofollowthedevelopmentofthetimes,andcontinuedebuggingthehumanistperspective,innovativepeople-orientedway.Underthenewhistoricalconditions,wearerequestedbythetimes,setupabrandnewconcept,ahighstartingpoint,highstandardofarmedpeople,shaping,exercise,people,constantlytakingthenewconnotationofthetimes.TermsofOffice,istoleadthevastnumbersofcadrestoactivelyadapttotheknowledgefasterandactivelyadapttotheincreasinglyhighlevelofleadershipsituation,activelyadapttothedemandofthemassesmoreandmoresituations,eagertolearn,enhanceaccumulation,efforts,honedtheabilitytoovercomeagoodservice,panic.Thirdistouserealisticunderstanding.Adheretopeople-orientedmustbebasedonreality,notdivorcedfromreality.DesknowatercupshereinHongKong,staffneedtodrinksomewatertothedrinkingfountainonafloor,theglassusedisaone-timenon-conetype.Drinkthiscupcanonlyhold,cannotbeputdown.Thisisnotonlytosaveonglassmaterials,moreimportantistoforceyoutogetdrinkingwater,gobacktoyourseatbusiness.　　Ouremphasisonpeople-oriented,doesnotimplyyoucanindulgethedesires,thecomfortable,thepursuitofenjoyment.Officeofthepartycommitteesatalllevelsofourcomrades,mustcontinuetomaintainthestyleofplainlivingandhardstruggle,tostanduptothetestsoftemptations,exciting"energy"conservation"disposition"tothespiritofselflessdedicationandprovideservices.Investee4.clearlydefinedresponsibilities.Puttingpeoplefirstisacommonvisionofdevelopment,everyoneisaliability.People-oriented,aboveandbelowwiththeresponsibilityforcoordinatingsystemmustbeestablishedandholdeveryoneaccountable.First,wemuststrengthentheleadership."Initsplace,itsgovernance,itslevel,beartheresponsibilityoftheDivision."Thisistheminimumrequirementforleaders,isameasureofthebasiccriteriaforwhetheraleadingcadreiscompetent.Leadersneedto"itisanofficialtermforthebenefitof"mission,consciouslyassumeresponsibilityforimplementingpeople-oriented.DirectoroftheOfficeofthepartycommitteesatalllevelsistheresponsibilityoftheunitstoimplementpeople-oriented,tomanagetheirpeople,"pluginownresponsibility",effectivelyenhancetheeducationofleadingcadres,cadresandcadreswork,effortstorevitalizetheOfficeofhumanresources,Officeworkisfullofvigorandvitality