DB33 2036.4-2017 政务办事“最多跑一次”工作规范 第4部分：服务大厅现场管理

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1、ICS01.040.03A12DB33浙江省地方标准DB33/T2036.4—2017政务办事"最多跑一次"工作规范第4部分服务大厅现场管理Methodofoperationforgovernmentaffairsto"maximumonevisitserviceprocedure"——Part4:Sitemanagementofgovernmentservicehall2017-12-31发布2018-01-31实施浙江省质量技术监督局发布DB33/T2036.4—2017目次前言...........

2、....................................................................III1范围..............................................................................12规范性引用文件....................................................................13术语和定义...................

3、.....................................................14管理职责..........................................................................25基本要求..........................................................................26服务标识....................................

4、......................................27服务环境..........................................................................27.1一般要求......................................................................27.2现场咨询服务.................................................

5、.................37.3叫号服务......................................................................37.4自助服务......................................................................37.5窗口服务......................................................................37.6

6、集成办理服务..................................................................38服务物品..........................................................................38.1一般要求......................................................................48.2办公设备.................

7、.....................................................48.3宣传设备......................................................................48.4纸质文档......................................................................48.5绿化植物......................................

8、................................48.6保洁用品......................................................................48.7私人物品......................................................................59服务形象.....................