DB33∕T 2036.7-2019 政务办事“最多跑一次”工作规范 第7部分：监督评价与改进.pdf

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1、ICS01.040.03A12DB33浙江省地方标准DB33/T2036.7—2019政务办事“最多跑一次”工作规范第7部分：监督评价与改进Methodofoperationforgovernmentaffairsto"maximumonevisitserviceprocedure"—Part7:Supervision,evaluationandimprovement2019-01-15发布2019-02-15实施浙江省市场监督管理局发布DB33/T2036.7—2019目次前言.........................................

2、...................................II1范围..............................................................................12规范性引用文件....................................................................13基本要求..........................................................................14组织实施..

3、........................................................................15监督评价内容......................................................................25.1定性评价........................................................................25.1.1咨询服务...........................................

4、...........................25.1.2现场服务......................................................................25.1.3网上服务......................................................................35.2定量评价........................................................................35.2.1办事效率......

5、................................................................45.3满意度..........................................................................55.3.1测评步骤......................................................................65.3.2测评途径................................................

6、......................66方式与方法........................................................................66.1方式............................................................................66.2方法............................................................................77结果运用............

7、..............................................................78改进..............................................................................7附录A（资料性附录）“最多跑一次”满意度问卷调查样表..................................8附录B（资料性附录）“最多跑一次”改革满意度评估抽样调查电话问卷.....................10参考文献..................

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