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1、www.hbr.orgHBRCASESTUDYANDCOMMENTARYWhat’scausingTheCoachWhoGotJared’sproblem,andhowcanhesolveit?PoachedFourcommentatorsofferexpertadvice.byIdaleneF.Kesner•ReprintR0203AHedevelopedexcellentpeopleonebyone—thenwatchedinfrustrationasotherdivisionsstolet
2、hemaway.HBRCASESTUDYTheCoachWhoGotPoachedbyIdaleneF.KesnerJaredGordansatacrossfromhisVPofsales,allygreatboss—andIappreciateeverythingStanSimpson,indisbelief.“LetmemakesureIyou’vedoneforme.”JaredthankedStanforhisunderstand,”saidJared.“You’veacceptedaj
3、obofferashewalkedwithhimtowardtheofficewithHank’sdivisionstartingnextweek?”door.Itwasanofferhehadheardbefore,but“I’msorry,”saidStan,unabletolookJaredinthatdidn’tmakeitanylesssincere.theeye.“Ijustcouldn’tpassupthischance.HankDodgehasofferedtomakemereg
4、ionalTheLastStrawVPofmarketingandsalesforhisdivision.”JaredGordanwasthepresidentoftheIndustrialJaredfelthisjawlock.Hankhadn’tsaidawordProductsDivisionofCompunextCorporation,atohimaboutofferingStanaposition.Since$2.5billioncompanythatmadeelectroniccom
5、-whenwasitokayforadivisionpresidenttoponents.Hisdivisionfocusedmostlyoncompo-poachfromanotherdivisionwithoutsomuchnentsusedinmachineryandinprocesscontrolsasatelephonecall?Despitehisanger,Jaredwasformajormanufacturingfirms.Thedivisionwasdeterminedtoma
6、intainhiscoolinfrontofoneofthecompany’ssmallest,representingStan.“HaveyoualreadysaidyestoHank?”onlyabout15%ofCompunext’ssales.WhenaskedJared,hopingthatmaybehecouldtalkJaredjoinedIndustrialProductsfouryearsago,Stanoutofhisdecision.ithadbeeninbadshape.
7、Forthreestraight“Yes,”Stansaidquietly.Thenheadded,“Butyears,incomehadbeendecliningandROEhadthenewpersonyoubringincancallmeany-beeninthe3%to5%range.Jaredwasbroughtintimewithquestions.I’dbehappytohelpwithtoturnaroundthedivision,andhedidjustthat.thetran
8、sition.You’vebeenagreatboss—are-Jaredbeganhisturnaroundeffortsbycon-COPYRIGHT©2002HARVARDBUSINESSSCHOOLPUBLISHINGCORPORATION.ALLRIGHTSRESERVED.HBR’scases,whicharefictional,presentcommonmanagerialdilemmasandofferconcretesolutionsfromexperts.harvardbus