最新学课件第13章-变革与创新managing-change-and-innovation教学讲义ppt.ppt

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1、管理学课件第13章-变革与创新管理Managing-Change-and-InnovationLEARNINGOUTLINEFollowthisLearningOutlineasyoureadandstudythischapter.ForcesforChange:TwoViewsoftheChangeProcessDiscusstheexternalandinternalforcesforchange.Contrastthecalmwatersandwhite-waterrapidsmetapho

2、rsofchange.ExplainLewin’sthree-stepmodelofthechangeprocess.ManagingOrganizationalChangeDefineorganizationalchange.Contrastinternalandexternalchangeagents.Explainhowmanagersmightchangestructure,technology,andpeople.2LEARNINGOUTLINE(cont’d)FollowthisLea

3、rningOutlineasyoureadandstudythischapter.ManagingChangeExplainwhypeopleresistchangeandhowresistancemightbemanaged.ContemporaryIssuesinManagingChangeExplainwhychangingorganizationalcultureissodifficultandhowmanagerscandoit.Describeemployeestressandhowm

4、anagerscanhelpemployeesdealwithstress.Discusswhatittakestomakechangehappensuccessfully.3ChangeProcessViewpointsTheCalmWatersMetaphor(风平浪静观)Lewin’sdescriptionofthechangeprocessasabreakintheorganization’sequilibriumstateUnfreezingthestatusquoChangingtoa

5、newstateRefreezingtomakethechangepermanentWhite-WaterRapidsMetaphor(急流险滩观)Thelackofenvironmentalstabilityandpredictabilityrequiresthatmanagersandorganizationscontinuallyadapt(managechangeactively)tosurvive.7Exhibit13–1TheChangeProcess(变革过程)8ChangeAgen

6、tsChangeAgents(变革推动者)Personswhoactascatalystsandassumetheresponsibilityformanagingthechangeprocess.TypesofChangeAgentsManagers:internalentrepreneursNonmanagers:changespecialistsOutsideconsultants:changeimplementationexperts9Exhibit13–2ThreeCategorieso

7、fChange(变革的类型)10TypesofChangeStructuralChanginganorganization’sstructuralcomponentsoritsstructuraldesignTechnologicalAdoptingnewequipment,tools,oroperatingmethodsthatdisplaceoldskillsandrequirenewonesAutomation:replacingcertaintasksdonebypeoplewithmac

8、hinesComputerizationPeopleChangingattitudes,expectations,perceptions,andbehaviorsoftheworkforceOrganizationaldevelopment(OD)Techniquesorprogramstochangepeopleandthenatureandqualityofinterpersonalworkrelationships.11OrganizationalDevelopmentOrg