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1、7-1EssentialsofOrganizationalBehavior,10/eStephenP.Robbins&TimothyA.JudgeChapter7Moods,EmotionsandOrganizationalBehavior7-2Afterstudyingthischapter,youshouldbeableto:Differentiateemotionsfrommoodsandlistthebasicemotionsandmoods.Identifythesourcesofem
2、otionsandmoods.Discusstheimpactemotionallaborhasonemployees.Contrasttheevidenceforandagainsttheexistenceofemotionalintelligence.ApplytheconceptsofemotionsandmoodsOBissues.Contrasttheexperience,interpretation,andtheexpressionofemotionsacrosscultures.7
3、-3WhyWereEmotionsExcludedfromOBStudy?Mythofrationality–emotionsweretheantithesisofrationalityandshouldnotbeseenintheworkplaceBeliefthatemotionsofanykindaredisruptiveintheworkplace7-4EmotionalTerminologyAffectAgenerictermthatencompassesabroadrangeoffe
4、elingsthatpeopleexperienceEmotionIntensefeelingsthataredirectedatsomeoneorsomethingShorttermedandaction-oriented.MoodFeelingsthattendtobelessintenseandlonger-lastingthanemotionsandoftenlackacontextualstimulus7-5Affect,Emotions,andMoods7-6TheSpectrumo
5、f BasicEmotionsHappinessSurpriseFearSadnessAngerDisgustClassifyingMoods:PositiveandNegativeAffectMoodStates:Generalgroupingsofaffectiveemotionsintonegativeandpositivecategories.7-7PositiveEmotionsPositiveAffect.Themooddimensionconsistingofpositiveemo
6、tionssuchasexcitement,self-assurance,andcheerfulnessatthehighendwithboredom,sluggishness,andtirednessatthelowend.PositivityOffset.Atzeroinput,whennostimulusisprovided,mostpeopleexperienceamildlypositivemood.Infact,positivemoodstendtobemorecommonthann
7、egativeones.7-8NegativeEmotionsNegativeAffect.Themooddimensionconsistingofnervousness,stress,andanxietyatthehighendwithrelaxation,tranquility,andpoiseatthelowend.7-9TheFunctionsofEmotionsEmotionsandRationalityEmotionsarecriticaltorationalthought:they
8、helpinunderstandingtheworldaroundus.EvolutionaryPsychologyTheorythatemotionsserveanevolutionarypurpose:helpsinsurvivalofthegenepoolThetheoryisnotuniversallyaccepted7-10SourcesofEmotionsandMoodsDayofWeekandTimeofDayMorepositiveinteractionswilllikelyoc
