新职业英语 视听说1 Unit 7教案资料.ppt

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1、新职业英语视听说1Unit7TeachingPlanInClassPeriod1:Listening1→Watching1Period2:Speaking1→Listening2Period3:Watching2(Task1)→ProjectPeriod4:Watching2(Task2)→Speaking2AfterClassUnitFile+SupplementaryListeningLearningFocusTobuildupthevocabularyaboutprovidingcustomerserviceTogetage

2、neralideaofthebasiccomponentsinservingcustomersTobeawareoftakinggoodcareofvaluedclientsTobeabletomakeandanswerinquiresTolearnhowtomakeopinionsurveysonproductsorservicesTobecompetenttohandlecomplaintsefficientlyKnowledge:Skills：Listening1-Task11.Warming-upPracticemakin

3、gandansweringinquiries.Thefirstonehasbeengiventoyouasanexample.MakeInquiries1.Wouldyoupleasetellmehowtoopenabankaccount?2.I’mwonderingifIfollowedtherightprocedureforunlockingthesafe.3.Excuseme,couldyoupleaseshowmetherightwaytoourschoollibrary?4.I’mnotsurewhichcolortoc

4、hoose,couldyoupleasegivemeanysuggestions?Listening1-Task1Practicemakingandansweringinquiries.Thefirstonehasbeengiventoyouasanexample.AnswerInquiries1.Certainly.PleaseshowmeyourIDcardfirst,andthenfilloutthisform.2.I’mafraidyouhavetoinputthepasswordfirst,sir.3.Withpleas

5、ure.Justwalkalongthepathwayandmakearightturnatthesecondcrossing.4.I’dloveto.Asyouhavefaircomplexion,Ithinkthisbrightpinkwilllookterrificonyou.1.Warming-upOursupervisionhotlineis2766492.我局的监督电话是2766492。Listening1-Task1Hotlinen.热线Loosenv.放松；使松驰Thoroughlyad.彻底地Applyv.涂擦；

6、使用HesaysthatTomisathoroughlygoodfellow.他说汤姆是个地道的好人。Applyasmuchforceasisnecessary.需要多大力，就施多大力。Mybeltistootight;Imustloosenit.我的腰带太紧，我必须放松它。NewWords&ExpressionsMassagev.按摩；揉捏Moisturizev.使湿润Amassagemayrelieveyourbackpain.按摩可能会减轻你的背痛。Moisturizetheair增加空气湿度Listening1-Task1

7、2.ExtensiveListeningRoseisansweringaninquiryfromacustomer.Listentotheconversationandtick(√)thecorrectanswertoeachquestion.1.WhydoesthecustomercallRose?☐A.Becausehedoesn’tknowhowtoshave.☐B.BecauseheisnotsatisfiedwithTAFshavingfoam.☐C.Becauseheisnotsureabouttheprocedure

8、forusingTAFshavingfoam.2.IsthecustomerhappywithRose’sservice?Why?☐A.Yes,heis,becauseRoseofferstogivehimsomefreesamples.☐B.Ye