新职业英语 视听说1 Unit 7.pdf

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1、Unit7CustomerServices1OUTLINEListening12Watching12Speaking12SupplementaryMaterialFurtherListening,FurtherWatching1FurtherWatching2,FurtherWatching3,FunTimeTeachingPlanInClass•Period1:Listening1→Watching1•Period2:Speaking1→Listening2•Period3:Watching2(Task1)→Project•Period4:Watching2(Ta

2、sk2)→Speaking2AfterClass•UnitFile+SupplementaryListeningLearningFocusKnowledge:TobuildupthevocabularyaboutprovidingcustomerserviceTogetageneralideaofthebasiccomponentsinservingcustomersTobeawareoftakinggoodcareofvaluedclientsSkills：TobeabletomakeandanswerinquiresTolearnhowtomakeop

3、inionsurveysonproductsorservicesTobecompetenttohandlecomplaintsefficientlyListening1-Task11.Warming-upPracticemakingandansweringinquiries.Thefirstonehasbeengiventoyouasanexample.MakeInquiries1.Wouldyoupleasetellmehowtoopenabankaccount?2.I’mwonderingifIfollowedtherightprocedureforunloc

4、kingthesafe.3.Excuseme,couldyoupleaseshowmetherightwaytoourschoollibrary?4.I’mnotsurewhichcolortochoose,couldyoupleasegivemeanysuggestions?Listening1-Task11.Warming-upPracticemakingandansweringinquiries.Thefirstonehasbeengiventoyouasanexample.AnswerInquiries1.Certainly.Pleaseshowmeyour

5、IDcardfirst,andthenfilloutthisform.2.I’mafraidyouhavetoinputthepasswordfirst,sir.3.Withpleasure.Justwalkalongthepathwayandmakearightturnatthesecondcrossing.4.I’dloveto.Asyouhavefaircomplexion,Ithinkthisbrightpinkwilllookterrificonyou.Listening1-Task1HotlineLoosenv.ThoroughlyApplyv.Mass

6、agev.Moisturizen.热线放松；使松驰ad.彻底地涂擦；使用按摩；揉捏v.使湿润OurMybeltistooHesaysthatApplyasAmassageMoisturizesupervisiontight;ImustTomisamuchforcemayrelievetheairhotlineisyourback2766492.loosenit.thoroughlyasis增加空气pain.我局的监督我的腰带太紧，goodfellow.necessary.按摩可能湿度电话是他说汤姆是需要多大力，会减轻你我必须放松它。2766492。个地道的好就施多大

7、力。的背痛。人。Listening1-Task12.ExtensiveListeningRoseisansweringaninquiryfromacustomer.Listentotheconversationandtick(√)thecorrectanswertoeachquestion.1.WhydoesthecustomercallRose?☐A.Becausehedoesn’tknowhowtoshave.☐B.BecauseheisnotsatisfiedwithTAFshavingfoam.☐C.Becauseheisnotsureaboutthep