新职业英语 视听说1 Unit 7.ppt

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1、1Unit7CustomerServicesOUTLINEListeningWatchingSpeakingSupplementaryMaterial121212FurtherListening,FurtherWatching1FunTimeFurtherWatching2,FurtherWatching3,TeachingPlanInClassPeriod1:Listening1→Watching1Period2:Speaking1→Listening2Period3:Watching2(Task1)→ProjectPeriod4:Watching2(Task2)→Spea

2、king2AfterClassUnitFile+SupplementaryListeningLearningFocusTobuildupthevocabularyaboutprovidingcustomerserviceTogetageneralideaofthebasiccomponentsinservingcustomersTobeawareoftakinggoodcareofvaluedclientsTobeabletomakeandanswerinquiresTolearnhowtomakeopinionsurveysonproductsorservicesTobec

3、ompetenttohandlecomplaintsefficientlyKnowledge:Skills：Listening1-Task11.Warming-upPracticemakingandansweringinquiries.Thefirstonehasbeengiventoyouasanexample.MakeInquiries1.Wouldyoupleasetellmehowtoopenabankaccount?2.I’mwonderingifIfollowedtherightprocedureforunlockingthesafe.3.Excuseme,cou

4、ldyoupleaseshowmetherightwaytoourschoollibrary?4.I’mnotsurewhichcolortochoose,couldyoupleasegivemeanysuggestions?Listening1-Task1Practicemakingandansweringinquiries.Thefirstonehasbeengiventoyouasanexample.AnswerInquiries1.Certainly.PleaseshowmeyourIDcardfirst,andthenfilloutthisform.2.I’mafr

5、aidyouhavetoinputthepasswordfirst,sir.3.Withpleasure.Justwalkalongthepathwayandmakearightturnatthesecondcrossing.4.I’dloveto.Asyouhavefaircomplexion,Ithinkthisbrightpinkwilllookterrificonyou.1.Warming-upOursupervisionhotlineis2766492.我局的监督电话是2766492。Listening1-Task1Hotlinen.热线Loosenv.放松；使松驰

6、Thoroughlyad.彻底地Applyv.涂擦；使用HesaysthatTomisathoroughlygoodfellow.他说汤姆是个地道的好人。Applyasmuchforceasisnecessary.需要多大力，就施多大力。Mybeltistootight;Imustloosenit.我的腰带太紧，我必须放松它。NewWords&ExpressionsMassagev.按摩；揉捏Moisturizev.使湿润Amassagemayrelieveyourbackpain.按摩可能会减轻你的背痛。Moisturizetheair增加空气湿度Listening1-Ta

7、sk12.ExtensiveListeningRoseisansweringaninquiryfromacustomer.Listentotheconversationandtick(√)thecorrectanswertoeachquestion.1.WhydoesthecustomercallRose?☐A.Becausehedoesn’tknowhowtoshave.☐B.BecauseheisnotsatisfiedwithTAFshavingfoam.☐C.Becauseheisnotsure