欢迎来到天天文库
浏览记录
ID:55107726
大小:5.52 MB
页数:74页
时间:2020-05-09
《新职业英语 职业综合英语1 Unit7 PPT教案.ppt》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、职业综合英语1Unit7CustomerService新职业英语郑州城市学院张洁Mini-ProjectWritingListening&SpeakingLanguageLabWarming-upReadingBReadingAUnit7CustomerServicetasksTask1:Completethefollowingsurveyformaboutcampuscanteens.Task2Unit7CustomerServiceWarming-upUnit7CustomerServiceWarming-upSupposeyo
2、uaretheCEOoftheCampusCanteenCorporation.Accordingtothecompletedsurveyabove,areyourcustomerssatisfied?Howcouldyoumakeimprovements?ReadingATextTask1Task2BusinessKnow-howReadingAPara3Para4Para5Para6Para2Para1Para7ReadingAUnit7CustomerServiceIReallyWanttoKnowFridaynightIwe
3、ntoffmydiet.IdaresayIdeservedagoodmealafterlosingthetwentypoundsIgainedfromtoomanytripstoManhattanrestaurantslastyear.MywifeandIwenttooneofourfavoriteHoustonrestaurantstocelebratethesuccessfulconclusionofmydiet.ReadingAUnit7CustomerService我真的很想知道周五晚上我结束了节食。把去年因常去曼哈顿的餐馆
4、吃饭而增加的20磅减掉之后,我敢说我该理直气壮地美餐一顿了。为了庆祝节食成功,我和太太去了休斯顿一家我们最喜欢的餐馆。ReadingAUnit7CustomerServiceThefood,asalways,waswonderful.Theservicewasevenbetterthanusual.Ireallywouldhavegiventherestauranttopmarksoneveryitem—butIdidn't.Why?We'llseeinamoment.ReadingAUnit7CustomerServiceA-Tr
5、ans-2饭菜与往常一样,味道好极了,服务比平常还要好。我真想给这家餐馆的每个项目都打最高分,但我没有.为什么?一会儿我们就知道了。ReadingAUnit7CustomerServiceItisadmirableforanorganizationtowanttomeasurecustomersatisfaction.However,todosocorrectly,theentiremeasurementprocessmustbeproperlydesignedandimplementedfromstarttofinish.Prop
6、erquestionnairedesignisjustthefirststepintheprocess.Equallyasimportantisestablishingaprocessofgatheringdatawhichwillobtainarepresentativesampleofcustomers,andwhichkeepsbiastoaminimum.Thisiswheremanyorganizationsfail.Thisiswherethisparticularrestaurantfailed.ReadingAUni
7、t7CustomerServiceA-Trans-3一家公司想度量一下顾客满意度是件好事。但是,要想把这件事做好,整个度量过程必须妥善设计,并自始至终完整地实施。合理设计调查问卷仅仅是这个过程的第一步。为了能够从顾客那里获得代表性的数据样本,并将偏见降到最低,建立数据搜集程序也同样重要。许多公司却未能做到这一点,而这也正是这家餐馆的失败之处。ReadingAUnit7CustomerServiceAfterwehadfinishedourcoffee,thewaiterbroughtoverthecheck.Withthecheck
8、wasabriefcustomersatisfactionsurvey.Onesideofthequestionnairecontainedanotefromtheowner,beginningwiththewords“Ireally
此文档下载收益归作者所有