企业绩效管理.pdf

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1、TDWIreportseriesMarch2004BestPracticesinBusinessPerformanceManagement:BusinessandTechnicalStrategiesByWayneEckersonBestPracticesinBusinessPerformanceManagementResearchSponsorsApplix,Inc.BusinessObjectsSACognos,Inc.HyperionSolutionsCorp.ThinkFastConsulting,IncTDWIreportseriesMarch2004B

2、estPracticesinBusinessPerformanceManagement:byWayneEckersonBusinessandTechnicalStrategiesTableofContentsExecutiveSummary.......................................................3ResearchMethodology....................................................4TheBPMLandscape......................

3、................................5SortingOuttheMeaningofBPM......................................5TrendsDrivingBPM......................................................7BridgingtheGapBetweenStrategyandExecution.......................7AchieveGreaterVisibilityIntotheBusiness.............

4、................8EvolutionofSoftwareAutomation......................................9BIforBPM........................................................10AFrameworkforBPM:Four-StepProcess...................................10ProfilingBPMDeployments.........................................

5、......14GettingStartedwithBPM.................................................19IdentifyingtheRightMetrics..............................................20GatheringRequirements.............................................211.KPIshaveStandardMeasures.....................................

6、222.KPIsContainValidData...........................................223.KPIsAreEasytoComprehend......................................234.KPIsProvideContext..............................................245.KPIsLeadtoPositiveAction.......................................246.KPIsEmpowerUse

7、rs..............................................257.KPIsMaintainTheirRelevance.....................................26ArchitectingaBPMSolution..............................................27BuildorBuyaBPMSolution?........................................27DataArchitectures..............

8、.....