商务沟通技巧(英文版课件).ppt

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1、reviewOutcome1AnalysecomplexwrittenbusinessinformationKnowledgeand/orskills•Theskillsandconceptsrequiredforreadingandanalysingcomplextext.•Theskillsofsummarisingkeyinformationandsupportingdetail.•Anunderstandingoftherangeoftypes,purposesandusesofbusinessdocuments.•Aknowledgeoftheconvent

2、ionsofformatandgraphiccommunication.•Anunderstandingoftheimpactoflanguageandpresentation.•Skillsinevaluatingthestrengthsandweaknessesofwrittentextinmeetinganidentifiedpurposeandreadership.EvidencerequirementsCandidateswillneedtodemonstrateskillsbysummarisingandevaluatingindetailacomplex

3、businesstextwhichisconcernedwiththepresentation,analysisandsynthesisofasubstantialamountofinformation.Theresponsemustbewrittenorrecordedand:•summarisethemainpointsandsupportingdetail•evaluatetheeffectivenessofformat,language,structureandlayoutinmeetingtheneedsofpurposeandreadershipAsses

4、smentguidelinesAsummaryanddetailedevaluationmaybemadeofanycomplexdocument,butitissuggestedthatthetextselectedcouldeitherbeonewhichcouldprovideamodelofthetypeoftexttobeproducedforOutcome2and/orwouldbeasourcedocumentrelevanttoOutcome2and/or3.Suchintegrationwouldencourageskillsdevelopmenta

5、ndavoidover-assessment.Aformalstructuredcomplexbusinessreport,proposalorarticleonarelevantvocationalissuecouldprovideanappropriatetext.Outcome2ProducecomplexwrittenbusinessdocumentsKnowledgeand/orskills•Howtoselectandcollaterelevantinformation.•Howtoarrangematerialforimpact.•Howtostruct

6、ureinformationeffectivelytoaprescribedbusinessformat.•Howtoselectregister(voice)andlanguageappropriatetopurposeandreadership.•Accurateuseofconventionsofexpression(措辞)andstyle（文体）,spelling（拼写）,punctuation（标点）andsyntax（语法）•FormalconventionsofbusinessdocumentsEvidencerequirementsCandidates

7、willneedtodemonstrateskillsbyproducingoneormorebusinessdocumentspresentingandanalysinginformationonacomplexissue.Aminimumof1500wordsshouldbeproducedincontrolledconditions,meetanagreedbriefandbeinaprescribedformat.Textsshould:•Selectandcollateinformationeffectively•Presentreleva