商务沟通技巧（英文版课件）

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1、reviewOutcome1AnalysecomplexwrittenbusinessinformationKnowledgeand/orskills•Theskillsandconceptsrequiredforreadingandanalysingcomplextext.•Theskillsofsummarisingkeyinformationandsupportingdetail.•Anunderstandingoftherangeoftypes,purposesandusesofbusinessdo

2、cuments.•Aknowledgeoftheconventionsofformatandgraphiccommunication.•Anunderstandingoftheimpactoflanguageandpresentation.•Skillsinevaluatingthestrengthsandweaknessesofwrittentextinmeetinganidentifiedpurposeandreadership.EvidencerequirementsCandidateswillnee

3、dtodemonstrateskillsbysummarisingandevaluatingindetailacomplexbusinesstextwhichisconcernedwiththepresentation,analysisandsynthesisofasubstantialamountofinformation.Theresponsemustbewrittenorrecordedand:•summarisethemainpointsandsupportingdetail•evaluatethe

4、effectivenessofformat,language,structureandlayoutinmeetingtheneedsofpurposeandreadershipAssessmentguidelinesAsummaryanddetailedevaluationmaybemadeofanycomplexdocument,butitissuggestedthatthetextselectedcouldeitherbeonewhichcouldprovideamodelofthetypeoftext

5、tobeproducedforOutcome2and/orwouldbeasourcedocumentrelevanttoOutcome2and/or3.Suchintegrationwouldencourageskillsdevelopmentandavoidover-assessment.Aformalstructuredcomplexbusinessreport,proposalorarticleonarelevantvocationalissuecouldprovideanappropriatete

6、xt.Outcome2ProducecomplexwrittenbusinessdocumentsKnowledgeand/orskills•Howtoselectandcollaterelevantinformation.•Howtoarrangematerialforimpact.•Howtostructureinformationeffectivelytoaprescribedbusinessformat.•Howtoselectregister(voice)andlanguageappropriat

7、etopurposeandreadership.•Accurateuseofconventionsofexpression(措辞)andstyle（文体）,spelling（拼写）,punctuation（标点）andsyntax（语法）•FormalconventionsofbusinessdocumentsEvidencerequirementsCandidateswillneedtodemonstrateskillsbyproducingoneormorebusinessdocumentspresen

8、tingandanalysinginformationonacomplexissue.Aminimumof1500wordsshouldbeproducedincontrolledconditions,meetanagreedbriefandbeinaprescribedformat.Textsshould:•Selectandcollateinformationeffectively•Presentreleva