资源描述：
《询盘甄别与回复剖析课件.ppt》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
1、如何甄别询盘？？？怎样有效处理询盘？？？BELIEVEWINTEXTILELIMITED一、分析和判断询盘询盘的分类1）毫无关系的询盘2）没有提到相关产品，只是寻求合作的询盘3）有提到具体产品的询盘4）提到产品的同时还需要一些价格，MOQ和运费的询盘垃圾询盘的特点注册IP和发送地所在IP不匹配向多个卖家群发询盘询盘有嫌疑链接重复发送类似内容二、如何处理不同类别的询盘1）过滤掉毫无关系的询盘2）培养大致寻求合作的询盘，回盘之后没有了下文，定期的用不同新颖的标题邮件和推新产品进行再次跟踪！3）主攻，提到产品的同
2、时还需要一些价格等一些资料的询盘，主攻这类询盘，以多种的销售方式促进客户提早下单！4）需要注意的是，在分类询盘和回复的同时，一定要警惕客户用不同的邮箱套问产品的价格。遇到一个地区的同一产品的询价要谨慎处理！系统自动判断为垃圾询盘群发询盘询盘内插入链接注册IP在中国同一时间重复发询盘案例1：这种询盘目标性强， 很明确地说明客户所需要的产品，简单地通过系统回复给卖家。催促下单，库存不多。回复： （有库存的情况下）DearX,Thankyouforyourinquiry.Yes,wehavethisitemins
3、tock.Howmanydoyouwant?Rightnow,weonlyhaveXlotsoftheXcolorleft.Sincetheyareverypopular,theproducthasahighriskofsellingoutsoon.Pleaseplaceyourorderassoonaspossible.Thankyou!Bestregards,(name)回复：断货(outofstock)DearX,Wearesorrytoinformyouthatthisitemisoutofstoc
4、katthemoment.Wewillcontactthefactorytoseewhentheywillbeavailableagain.Also,wewouldliketorecommendtoyousomeotheritemswhichareofthesamestyle.Ialreadlyshowyouthosepicturesofourgoods.Wehopeyoulikethemaswell.Pleaseletmeknowforanyfurtherquestions.Thanks.BestRega
5、rds,(Yourname)案例２：这种询盘目标性更强，并且有明确的购买数量，询盘的信息量较大。这样的询盘，我们可以按照客人的要求做一下发票给他们参考。DearX,Thankyouforyourinquiry.Imadeaninvoiceaccordingyourinquiry.plscheck.Thisisafriendlyremindertoyoutocompletethepaymenttransactionassoonaspossible.Instantpaymentsareveryimportant
6、;theearlieryoupay,thesooneryouwillgettheitem.Ifyouhaveanyquestionsofmakingthepayment,pleaseletusknow.Wecanhelpyoutoresolvethepaymentproblems.Thanksagain!Lookingforwardtohearingfromyousoon. BestRegards, (Yourname)案例3：这种询盘客人询价Dearx,Thankyouforyourinterests
7、inmyitem.thewholesalepriceisusd/5yardswhichnoincludingshippingcost.However,we’dliketoofferyousomediscountsonbulkpurchases.IfyourorderismorethanXpieces,wewillgiveyouadiscountofxx%off.Pleaseletmeknowforanyfurtherquestions.Thanks.Sincerely, (name)买家议价Dearbuye
8、r,Thankyoufortakinginterestsinouritem.I’mafraidwecan’tofferyouthatlowpriceyoubargainedasthepriceweofferhasbeencarefullycalculatedandourprofitmarginisalreadyverylimited.However,wecanofferyouaXXX%discountifyoup
