b2c客户邮件跟进实用模板.doc

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1、1）未付款订单Dear$buyer,WehavegotyourorderofXXXXXX。 Butitseemsthattheorderisstillunpaid.IftheresanythingIcanhelppleasefeelfreetocontactme.Afterthepaymentisconfirmed,Iwillprocesstheorderandshipitoutassoonaspossible.Thanks！BestRegards $myname 译文：我们已收到你的订单，但订单似

2、乎未付款。如果有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢！提示：请根据您产品自身特点对描述容进行修改。  2）已付款订单Dear$buyer,YourpaymentforitemXXXXXXXXXXXXXXhasbeenconfirmed.WewillshipyourorderoutwithinXXXbusinessdaysaspromised.Afterdoingso,wewillsendyouannotifyingyouofthetrackingnumber.Ifyou

3、haveanyotherquestions,pleasefeelfreetoletmeknow.Thanks!BestRegards$myname 译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天发货，发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢！提示：请填上您的订单号和发货天数。 3）发货后Dear$buyer,TheitemXXXXXXXXXXXXXXyouorderedhasalreadybeen?shippedoutandthetrac

4、kingnumberisXXXXXXXXXXXXXX.Theshippingstatusisasfollows:XXXXXXXXXXXXXX.Youwillgetitsoon.Thanksforyoursupport!BestRegards$myname 译文：订单号为XXXXXXXXXXXXXX的货物已经发货，发货单号是XXXXXXXXXXXXXX，运输方式是XXXXXXXXXXXXXX，订单状态是XXXXXXXXXXXXXX。您将会很快收到货物，感谢您的支持和理解。提示：请填写订单号、发货单号、

5、运输方式和发货日期。 4）询问是否收到货Dear$buyer,AccordingtothestatusshownonEMSwebsite,yourorderhasbeenreceivedbyyou.Ifyouhavegottheitems,pleaseconfirmitonDHgate..Ifnot,pleaseletmeknow.Thanks！BestRegards$myname 译文：EMS显示您已收到货物。如果您已收到货物请到敦煌网确认，如果有问题请告知我。谢谢！提示：可根据您货物的实际情况进

6、行更改。   5）客户投诉产品质量有问题Dear$buyer,Iamverysorrytohearaboutthat.SinceIdidcarefullychecktheorderandthepackagetomakesureeverythingwasingoodcondition?beforeshippingitout,Isupposethatthedamagemighthavehappenedduringthetransportation.ButI’mstillverysorryforthein

7、conveniencethishasbroughtyou.IguaranteethatIwillgiveyoumorediscountstomakethisupnexttimeyoubuyfromus.Thanksforyourunderstanding.BestRegards$myname 译文：很抱歉听到发给您的货物有残损，我在发货时再三确定了包装没有问题才给您发货的。残损可能发生在运输过程中，但我仍旧因为带给您的不便深表歉意。当您下次从我这购买时，我将会给您更多的折扣。感谢您的谅解。提示：请根

8、据投诉的实际情况进行更改。 6）订单完成Dear$buyer,Iamveryhappythatyouhavereceivedtheorder.Thanksforyoursupport.Ihopethatyouaresatisfiedwiththeitemsandlookforwardtodoingmorebusinesswithyouinfuture.Thanks！$myname 译文：我很高兴地看到您已收到货，感谢您的支持。希望您满意，并期待着在将来与您做更多的生意