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1、...跨境电商订单跟进邮件模板好的沟通能减少很多与买家之间不必要的纠纷，我们需要很好的利用我们的沟通方式，结合我们客观的优质产品和服务，大力提升交易量以及买家的回头率。以上模板仅供参考，请结合具体订单和情况进行修改使用。1.未付款订单的催款模板（请根据您产品自身特点对描述内容进行修改）Dear***Wehavegotyourorderof***.Butitseemsthattheorderisstillunpaid.Ifthere’sanythingIcanhelpwiththeprice,size,etc.,pleasefeelfreetocontactme.Afterth
2、epaymentisconfirmme.Afterthepaymentisconfirmed,Iwillprocesstheorderandshipitoutassoonaspossible.thanks!2.查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间Hi,***Thankyouforyourpaymentfororders***.Wewillbedispatchingtheseitemswithinthenext3days.Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp......
3、.1.填写了发货通知后告知买家当前状况，（订单号、发货单号、运输方式和发货日期）Hello,***Wearehappytotellyouwehavedispatchedyourorder!Youcantrackingnumber:***Youcanalsotrackthedeliveryofyourorderyourselfhere:www.***.comItusuallytakesabout30daysforyourorderarrive,butasthisistheshoppingseason,thelogisticscompaniesareverybusyandsome
4、ordersmaytakeslightlylongertoarrive.Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp.2.超过5天还未更新物流信息，让买家再等待Dear***,Asweallknow,it’sthebusiestpartoftheshoppingseasonandthelogisticscompaniesarerunningatmaximumcapacity.Yourdeliveryinformationhasnotbeenupdatedyet,butdon’tworry-wewilllety
5、ouknowassoonasanupdateisavailable.Thankyouforyourpatience!3.货物退回，换物流方式重新给买家发货，并延长收货时间Hello,***Duetotheoverwhelmingdemandforlogisticsthisshoppingseason,theoriginaldispatchhasfailed.Don’tworry!Wehavealreadydispatchedyourorderwithadifferentlogisticscompany.Youcantrackthenewdeliveryofyourorderh
6、ere:Wehavealsoextendedthetimeperiodforyoutoconfirmdelivery.Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp.......1.长时间在途，确认是否收到货物，减少买家未收到的担忧Hello,xxx,Ifyouhaven’treceivedyourorderyet,pleasedon’tworry.Wejustcheckedthetrackinginformationandit’sonitsway!Don’tworryaboutyourmoneyoryourp
7、urchaseeither–ifyoudonotreceiveyourpackage,wewillresendyourorder,oryoucanapplyforafullrefund.Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp.2.距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷。Hello,xxx,Wehavecheckedthetrackinginformation
