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1、Hopeyouarefine,myfriend.ItisregretthatIhaven'treceiveanyinformationfromyourside.MayIhaveyourideaaboutouroffer?Wewilltrytosatisfyyouuponreceiptofyourreply.Aswedon'twanttolostagoodcustomerlikeyou!Ifthereisanythingwecandoforyou,weshallbemorethanpleasedtodoso.Hopewecanbuildgoodcooperationwithyou. 如果客人
2、还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因) Gladtocontactyouagain!Haveyoukindlycheckmyoffer?Hopetheyareworkableforyourmarket!Sorrythatwestilldon'treceiveanyinformationfromyou.Iwouldapprreciateforyouranycommentaboutouroffer,includingprice,quality,sercive.Nomatterifitispositiveanswer,Itisgreathelpfo
3、rustomeetyourrequirement.Waitingforyourfavorablereplysoon! 之后的日子里,可以尝试新产品的报价,刺激下客人的神经. 我通常是这样写的：goodday!myquotationofdigitalphotoframeyoumighthavereceivedandconsiderated.couldyoukindlyadviseyourcommentsatyourearlierconvenience?iftheproductsisnotyouareexpecting,plsadvisemeyourdetailsrequirement,iwi
4、llre-offerasap.iamofserviceatanytime! 但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在．我不会把客人缠得太紧，约十来天给他一封邮件我通常这样回复的： Dear***,Wishyouhaveaniceday!MayIaskwhetheryouhavereceivedmyquotation?NowIamsendingitagain,ifyouhaveanyotherideas.Pleasefeelfreetocontactme.Wewilldomuchbetterifyoucangiveanyadvicestous.Iamwaitingf
5、oryourreplyASAP.BestregardsWennie． 但是，想成功可不是容易的事情． dearsirhaveyoureceivedourquotationof...,ifyouhaveanyfurtherquestion,pleasedon'thesitatetocontactus.wearewaitingforyoucommentaboutourquotation.wehopethatwecanestablishagoodbusinessrelationshipwithyouinthenearestfuture.yourpromptreplywillbeappreciat
6、e. 回复A：直接去函敦促 DearHugoChu,Wisheverythingwellwithyouandyouresteemedcompany!WeareinreceiptofyourletterdatedAug10,andasrequestedwasexpressedyou3cataloguesforourrefrigerationgoods.Wehopetheywillreachyouinduecourseandwillhelpyouinmakingyourselection.Wishwewillpromotebusinessaswellasfriendship!Bestwishe
7、s!Kevin 回复B：先写邮件问清情况。本人觉得先写邮件问清情况，简单的询问，如HAVEYOURECEIVEDMYP/I,ISTHEREANYQUESTIONORPROBLEMWITHYOU? 再问何时开L/C 或汇订金过来.....如客户没回复，那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。 Dea
