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1、导游服务规范题库60题（英文版）shouldapologizetothetourist.27.Whatshouldatourguidedowhenthetouristslosemoneyorproperty?(1)Togetknowtheshape,characteristicandvalueoftheproperty,andanalyzethepossiblelosttimeandplaceandassisthim/herlookingforit; (2)Providedthatthelostthingisregistrationforenteringorleavin
2、gthecountryorinsuredvaluables,thereceptionagencyshouldgiveproofs;(3)Theownercould,bythisproof,applythetheftcertificationthroughlocalPublicsecurityBureauforthepurposeofcustominspectionorclaimtoinsurancecompany.28.WhatshouldatourguidedowhenaFrenchtourist’spropertyisstolenintravelingaroundo
3、urcountry?(1)Thelocalguideshouldimmediatelyreporttotravelagency,publicsecurityandinsurancecompanyandassistthemtolookforcluesforsolvingthecase; (2)Ifthethingslostcannotbefound,thetourguideshouldassisttheownertoapplytopolicestationfortheftcertificationsothatthetouristcanundergocustominspec
4、tionorsubmitclaimtotheinsurancecompany;(3)Comforttheownerandcalmhimdown.29.WhatshouldalocalguidedowhenaNorthKoreatourgroup,whowilltravelinChina,isarrivinginDingdongstationandonetouristfindshisluggagelost?(1)Itisnotthetourguide’sresponsibilityforthelossoftourist’sluggage,however,he/shesho
5、uldhelpthetouristfindtheluggage;(2)AssisttheownerinconductingthelossandclaimdocumentinLostpropertyofficeofairport;(3)Duringthetour,theguideshouldringthetouristfromtimetotime,askingaboutwhetherhe/shefindstheluggage.Ifnot,theguideshouldassisttheownerinbuyingsomedailynecessities;(4)Ifthetou
6、ristdoesn’tfindtheluggagebeforeleavingthelocalsite,thetourguideshouldtransfertheowner’scontactinformationtotheairlinecompanysothattheluggagecouldbesendtotheownersuccessfullyinfuture;(5)Iftheluggageissuretobelost,theownermayclaimtotheairlinecompany.30.WhenalocalguidetookatourgroupfromTaox
7、ianairporttoFenghuanghotelandfoundthatoneofthemdidn’tgethisbaggage. Atthistime,whatshouldthetourguidedo?(1)Thetourguideshouldlookforitinthetouristroomandexaminewhethertheluggageissenttothewrongroomortheothertouristtakewrongluggage;(2)Ifitcannotbefound,theguideshouldcontac
