三甲医院外科护士关怀能力与患者整体满意度的相关性研究.pdf

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1、·66·JournalofNursingScienceJu1．2013Vo1．28No．14·论著·三甲医院外科护士关怀能力与患者整体满意度的相关性研究张艳琴，张平，徐晨。，孔令磷摘要：目的了解三甲医院外科护士关怀能力现状及其与患者整体护理满意度的关系。方法分别采用护士关怀能力评价量表和患者整体护理满意度调查问卷对15所三甲医院75个科室的455名护士和465例出院患者进行调查。结果护士关怀能力总均分为(197．31±26．74)分，不同性别、职称、护龄的护士间差异有统计学意义(P

2、患者的整体护理满意度总分为(45．34土8．85)分，不同科室间差异无统计学意义(P>0．05)；护士关怀能力和患者整体护理满意度呈正相关(P<0．01)，回归分析显示护士关怀能力各维度对整体护理满意度具有预测作用(均P

3、013．14．066Correlationbetweencaringabilityofsurgicalnursesandpatientsatisfactionintertiaryhospitalsf}ZhangYanqin，ZhangPing，XuChen，KongLinglin∥(SurgeryDepartment，XinhuaHospitalofHubeiProvince，Wuhan430700，China)Abstract：0bjectiveToinvestigatecorrelationbetweenca

4、ringabilityofsurgicalnursesandpatientsatisfactionwithnursingcareintertiaryhospitals．MethodsTotally，455nursesworkingin75surgicaldepartmentsof15tertiaryhospitalswereinvestigatedbyfillingouttheCaringAbilityInventory，and465patientsdischargedfromthesedepartmentsco

5、mpletedaself-designedpatientsatis—factionquestionnaire．ResultsCaringabilityofnursesscored197．31土26．74，andsignificantdifferenceswerefoundinnurseswithdifferentgenders，professiona1titlesandlengthsofservice(P<0．05，P<0．01)．Thetotalscoreofpatientsatisfactionwithnur

6、singcarewas45．34±8．85，withnosignificantdifferencebetweendepartments(P>O．05)．Therewassignificantpositivecor—relationbetweenpatientsatisfactionandcaringabilityOfnurses(P

7、tientsatisfaction(P<0．01foral1)．ConclusionCaringabilityofnursesispositivelycorrelatedwithpatientsatisfactionwithnursingcare．HighcaringabilityOfnurseshelpstoimprovepatientsatisfactionwithnursingcare．Keywords：surgicalnurse；caringability；patientsatisfactionwithn

8、ursingcare；correlationanalysis从某种意义上说，护理就是关怀的艺术口]。护理例作为研究对象。护士中男58人、女397人；年龄人员的关怀照顾行为，可以改善和促进被照顾者健康，21～52(29．84±5．52)岁；护龄：1～年l75人，5～年协助、支持和满足其明显的或预期需要的一种行为，也231人，15～34年49人；学历：中专122人，大专167