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1、员工礼仪培训礼仪知识培训甲方有义务监督用工单位在确定乙方的劳动定额应当是用工单位同岗位百分之九十以上劳动者在法定工作时间内能够完成的includingincentives)toensuretheachievementofthequalityobjectives.Accordingtothecompany'squalitysystemdocuments,combinedwiththespecificcircumstancesoftheproject,preparationofprojectqualitymanual,procedur
2、esandworkrelatedtotheprojectimplementationrulestoimprovethequalitymanagementsystemoftheproject.Amanagementreviewmeetingheldeachyear,ontheimplementationofthequalitypolicy,objectivesandreviewoftheproblemsandproposecorrectivemeasures.Effortsandresourcesnecessaryforoptima
3、lallocationofprojectconstructionmanagement(personnel,finance,facilities,information,etc).3.2withcustomerfocusprojectstaffestablisha"customer-focused"thinking,fullyawarethatmeettheircustomers'needsandexpectationsisthefundamentalpursuitofproductionandservicesprojects.Pr
4、ojectsinproductionandserviceprocesses,to:3.2.1identifyanddeterminetheneedsandexpectationsoftheprojectlegalperson,interestsastheinterestsofthecustomer,withcustomersatisfactionassatisfied,goodfaithandcooperation,win-winanddevelopment;3.2.2needsandexpectationsoftheprojec
5、tlegalpersonintoproductionandservicemanagementortechnicalrequirements,andallocationofappropriateresources;3.2.3meetlegalrequirementsandstrivetoexceedtheirexpectations.3.2.4customersonthequalityofprojectsputintooperationforstandards,inaccordancewiththenationalstandardo
6、fqualityworks.3.2.5regulationsandstandardsrequirestheStateandissuedbytheMinistryoftheprojectrelatedtothecurrentversionofthetechnicalspecifications,procedures,designinstitutesand-25-员工礼仪培训目录第一章礼仪礼节简介第一节从理论上理解礼仪礼节的定义…………………….5第二节从现实的各个角度来理解礼仪礼节无处不在…….5-6第三节恒立接待礼仪的基本规范……
7、…………………….6第二章仪容仪表礼仪第一节仪容……………………………………………..6第二节服饰………………………………………….7.第三节仪容与着装小常识…………………………8第三章行为举止与仪态礼仪第一节行为举止与仪态礼仪概述………………….8第二节表请语……………………………………….9第三节.仪态语………………………………………….10第四节.动作语……………………………………11..第四章接待语言与电话接待礼仪第一节接待语言………………………………………………11第二节电话接待礼仪………………………………………….11
8、第五章迎送礼仪第一节迎宾、送客……………………………………………..12甲方有义务监督用工单位在确定乙方的劳动定额应当是用工单位同岗位百分之九十以上劳动者在法定工作时间内能够完成的includingincentives)toensuretheach
