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1、A：Goodmorning，madam．WhatcanIdoforyou？B：Yes,Iwanttobookaroom.Andcanyoutellmesomethingaboutthishotel?A:OK!Thisisourhotel,SunriseHoliday,isafour-starhotelwithfullyequipment.Ourhotelisclosedtotheseaandhasaprettyview.Andourhotelprovidestwinroom、doubleroomanddeluxeroom.Whatkindsofroomsd
2、oyouwanttobook?B:Iwanttoreserveadoubleroom.Theroomnearthebeach,withbigbalconyandwalkdistantalongthebeach.IneedthepersonnelinyourhoteltoopenthewindowandcleantheroombeforeIarrivethere.A：OK.MayIhaveyouname,please?Whenwillyouarriveatourhotel,sir?B:MynameisYvonne.I’willarriveherefrom1t
3、o3P.M.A:Yourroomis307,Ilookingforwardtoseeing.……A:Goodafternoon,madam.CanIhelpyou?B:Iwanttocheckinnow.A:Doyoureserved?B:Ihavebookedaroombythreedays,theroomnumberis307.A:OK.CanIletmeseeyouIDcardorpassport?B:Yes,ofcourse?A:Wouldyouliketomakethereservationbycreditcardorcash?B:Usethec
4、reditcard.justleaveitopen.……Ring……电话响A:Goodmorning,madam.WhatcanIdoforyou?B:MayIspeaktothehotelmanagerplease?A:Holdonplease.Sorry,buthecan’tcometothetelephonerightnow.CanItakeamessage?B:MynameisYvonne.Iwouldliketofileacomplaintofthepoorserviceofyourhotel.ThisismyfirsttimetostayinH
5、otelanditwillbemylastonetoo.A:Iamsorrytohearthat.Couldyoutellmeexactlywhatitisallabout?B:Theintroductionofthishotelisthattheroomshaveair-conditionersandbalconies.Alsohavegooddecoration.Butnow,Icannotseeanyair-conditionerandbalconyinmyroom.Thewallisgrey.A:I’msorry,madam.Canyoutellm
6、eyourroomnumber?B:Room323.A:OK!......Madam,theroomyoubookedwasaneconomicalroom.Thisroomdoesn’thavebalconyandair-conditioner.B:Economicalroom…OK,OK…Butyousaidwecanseeaprettyseaviewinourownroom.AndwhatIcanseeinmyroomisjustasmallpool.A:Madam,theseaisclosedtoourhotel.Itisonly10km.B:10
7、km…closedtothehotel…Thisisreallyunbelievable.A:Madam,ourhotelhastourbuses,andyoucantakethebustothesea.Oryoucanswimintheswimmingpoolinourhotel.B:Don’tmentiontheswimmingpool.There’renotfurnished.A:I’mawfullysorry,madam.Wemustconsultthisquestionimmediately.B:Andthemosthorribleisthatt
8、hegardeninyourhotelwithoutanyflow
