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1、Situation1Background:Youboughtacamerawhichisnotfocusingatall.Butthewarrantyperiodhaspassed.Youcomplaintotheshop.AndtheshopwillreplaceitasyouarearegularcustomerMember:Shopassistant,CustomerWordsandexpressions:receipt,notfocus,thewarrantyperiod,workproperly,suffersomedamages,aregu
2、larcustomer,giveyouareplacementDialogue：Shopassistant:CanIhelpyou?Customer:Yes.Once,Iboughtacamerainyoustoreanduseditforsometime,butnowthecameradon'tworkproperly,it'snotfocusingatall!Iwouldliketogivemeareplacement!Shopassistant:Letmehavealook.Em,yes,itcan'tworkwell!It'saproducti
3、onproblem,indeed!Customer:Infact,Iuseditcarefullyandtookcareofitproperlybytheinstructionbook.Soitdon'thaveapolishinthesurface!Shopassistant:Eh,itgetagoodprotection.Canyougivemethereceipt[ri'si:t]（发票）?Customer:Hereitis!Shopassistant:Oh,Iamsorry!Itpastthewarranty['wɔrənti,]period[
4、'piəriəd]（保修期）.Wecan'tprovidetheafter-salesserviceforyou!Customer:Yes,It'smyfault!Butyoucanlookfortherecordofmyexpenditure[iks'penditʃə]（消费）inyourcompture!Asamatteroffact,I'mthememberofyourstore!Asaregularcustomer,canIgetaextraprivilege['privilidʒ]（特权）?Shopassistant:Pleasewaitse
5、conds!Yes,andyouhaveagoodcreditexpenditure[iks'penditʃə]inourstore!So,em,wecangiveyouaprivilegethatwewillgiveareplacementforyou!What'smore,weneedmorecooperation[kəu,ɔpə'reiʃən]（合作）inthefuture!Customer:Yeah,IwilllookformoreproductionIneedinyoustorebecauseofthereputationofyourstor
6、e!Thanksforyourgoodserviceandextrahelp!Shopassistant:It'smypleasure!Customer:Seeyoulate!Shopassistant:Seeyou!
