酒店英语培训.ppt

《酒店英语培训.ppt》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、服务英语（一）BestWesternHotelHumanResourseServiceEnglish于同一波段思维用同一语言交流在同一平台做事NACYITEMSGreeting问候Thanks致谢Apologies致歉Directions指路Festivals节日Department各部门名称Facility设施CourtesyEnglish礼貌英语EnglishTrainingcommunicationEnglishservice沟通服务Greeting问候（FirstMeeting第一次见面时打招呼）问：Howdoyou

2、do?答：Howdoyoudo?Nicetomeetyou/GladtomeetyouNicetomeetyoutoo.很高兴见到你Greeting问候Howareyou?你好吗Fine,thankyou,andyou?我很好，谢谢你，你呢？Howareyoudoing?你好吗？Well,thankyou很好，谢谢Greeting问候祝您过得愉快！Haveagoodtime!你看起来气色不错。Youlookfinetoday我很高兴你这么认为Iamgladyouthinkso.Greeting问候Howiseverythin

3、ggoingwithyou你最近好吗？Notbusy/Soso.还行，不忙/一般。Howaboutyourfamily?您的家人最近好吗Thanks致谢Thanks谢谢Thankyou谢谢你！Thanksalot多谢！Thankyouforyourhelp谢谢你的帮助！Youarewelcome您太客气了It’smypleasure这是我的荣幸That’sallright不用谢！Notatall没什么Don’tmentionit何足挂齿Apologies致歉Excuseme请原谅/打扰一下Iamsorry.对不起Iamawf

4、ullysorry.我真的很抱歉It’smyfault.这是我的错Iapologizeforthis.我为此感到很抱歉Directions指路Goupstairs/downstairs.上楼It’sonthe2ndfloor.在二楼Thisway,please.Turnleft/right这边请，向左/右转Thiswaytotheelevator.这条路通往电梯Followme,please.请跟我来Festivals节日NewYear新年NewYear’sDay元旦SpringFestival春节SaintValentin

5、e’sDay情人节HappyBirthday生日快乐MerryChristmas圣诞节各部门名称1.ExecutiveOffice(EO)总办2.FrontOffice(FO)前厅部3.FoodandBeverage(FB)餐饮部4.Housekeeping(HK)房务部5.HumanResource(HR)人力资源部6.SalesandMarketing(SM)市场营销部7.FinancialDepartment(FIN)财务部8.EngineeringDepartment(ENG)工程部9.SecurityDepartm

6、ent(SEC)安保部10.PurchasingDepartment(pur)采购部WesternRestaurant中餐厅ChineseRestaurant西餐厅CoffeeShop咖啡厅Bar酒吧CarPark停车场BusinessCenterVISACreditCard信用卡ConferenceRoom会议室商务中心LuggageService行李服务BellServiceSafetyDepositBox贵重物品寄存morning/wakeupcall叫醒服务RoomService送餐服务CurrencyExchang

7、e外币兑换IDDShoppingArcade商场长途直拔InternationalDirectDailNightClub夜总会tenniscourtsswimmingpoolSaunna桑拿浴L&F失物招领FlowerOrdering鲜花预订LostandFoundShoeShineService擦鞋服务洗衣服务laundryServiceCourtesyEnglish礼貌英语1、旅游愉快吗？Didyouhavetonicetrip？2、我是接待员（行李员、电梯员、话务员、收帐员、电工、清洁工、洗衣工、厨师、餐厅服务员、调酒

8、员、美容师）。Iamthereceptionist.（porter/liftoperator/operator/cashier/electrician/cleaningpersonLaundryworker/cook/waiter,waitress/bartender/beautician