酒店餐饮服务英语培训.ppt

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1、FoodandBeverageService9/8/20211欢迎和问候语Goodmorning(afternoon,evening),sir(madam)Howdoyoudo?Howdoyoudo?Glad/Nicetomeetyou.Howareyou?Fine,thanks.Andyou?Welcometoourhotel(restaurant).Wishyouamostpleasantstayinourhotel.Ihopeyouwillenjoyyourstaywithus.Ihopeyouareenjoyingyourstaywithus.Ihop

2、eyouhaveenjoyedyourstaywithus.Haveagoodtime!9/8/20212电话用语Restaurant.CanIhelpyou?Sorry,I’vedialedthewrongnumber.MayIspeaktoyourGeneralManager?-----Speaking.Sorry.Heisnotinatthemoment.Wouldyouliketoleaveamessage?Ibegyourpardon?/Pardon?9/8/20213祝贺语：Congratulations!MerryChristmas!Haveani

3、ceholiday!Wishyoueverysuccess!答谢和应答语：Thankyouforyourhelp(advice,information)It’sverykindofyou.Youarewelcome.Notatall.Don’tmentionit.It’smypleasure.Withpleasure.Mypleasure.Iamalwaysatyourservice.Thankyouforstayinginourhotel.9/8/20214道歉语Iamsorry.Excuseme.I’msorry.It’smyfault.Sorrytohav

4、ekeptyouwaiting.Sorrytointerruptyou.I’msorryaboutthis.Iapologizeforthis.That’sallright.Let’sforgetit.Itdoesn’tmatter.9/8/20215征询语：CanIhelpyou?WhatcanIdoforyou?IsthereanythingIcandoforyou?Justamoment,please.MayIuseyourphone?指路用语：It’soppositeourhotel.It’sonthesecond(third)floor.Excusem

5、e.Whereisthewashroom(restroom,elevator)?Thisway,please!Turnleft/right.It’sinthelobbynearthemainentrance.It’sattheendofthecorridor.9/8/20216提醒用语：Mind/Watchyourstep.Pleasebecareful.Pleasedon’tleaveanythingbehind.Don’tworry.Takeiteasy.Pleasedon’tsmokehere.告别语:Seeyoulater.Goodnight.Seeyo

6、utomorrow.Goodbyeandthankyouforcoming.Goodbyeandhopetoseeyouagain.Haveanicetrip.Haveanicetriphome.9/8/20217一餐厅用具餐桌TheTable桌布Tablecloth(cloth)laytheclothfordinnerlaytheclothforfour餐具coverCoversarelaidforfour.Anothercover,please.盘,碟plate(供个人用)/dish(全桌人吃用)刀knife叉fork碗bowl勺子spoon杯cup玻璃杯g

7、lass茶杯和垫碟acupandsaucer毛巾handtowel毛巾夹toweltong席位巾servicecloth餐巾napkin9/8/20218水瓶carafe茶壶teapot咖啡壶coffeepot糕点夹caketongs糖夹sugartongs糕饼盘pastryserver餐具垫placemat调味品套具condimentset调味瓶cruet盐瓶saltcellar芥末盅mustardpot花瓶vase花盆flowerpot牙签toothpick烟灰盅ashtray盖上有许多小孔的瓶castor胡椒瓶peppershaker/peppercast

8、or9/8/20219二