资源描述：
《酒店英语培训ppt2》由会员上传分享，免费在线阅读，更多相关内容在工程资料-天天文库。
1、酒店英语培训HotelEnglishTrainingTIMESSpokenEnglish日常口语ReceptionEnglish前台英语OperatorEnglish总机英语ReservationEnglish预定英语BusinessCentreEnglish商务中心英语ConciergeEnglish礼宾英语SpokenEnglish常用口语迎接客人：Goodmorningsir/madam,welcometoourhotel,mayIhelpyou?提供帮助：MayIhelpyou?/CanIhelpyou?WhatcanIdoforyou?IsthereanythingIcan
2、doforyou?询问姓名、房间号、电话等MayIhaveyourname?Howtospell?（Helen）MayIhaveyourroomnumber?（2513）MayIhaveyourtelephonenumber?(15226734896)MayIhaveyourpassport,please?我可以看一下您的护照吗?Hereyouare.表祝愿：Haveanicedaywithus.(祝您在我们酒店居住愉快)Enjoyyourstaywithus.Haveapleasantjourney./Haveagoodtrip.(祝您旅途愉快)SpokenEnglish常用口语5
3、.客人离店时：Thankyouforcoming.谢谢您的光临。Wehopetoseeyouagain.希望再次见到你Welookforwardtoseeingyousoon.我们期盼着你的再次光临。6.听不清对方讲话时：I’msorry,Idon’tunderstand.对不起，我没有听懂.I’msorry,wouldyouspeakslowly?对不起，您可以讲慢一些吗？I’msorry,Ididn’thearclearly,wouldyourepeatit?对不起，我没有听清楚能在重复一遍吗?I’msorry,Ibegyourpardon?对不起，请您再说一遍好吗？7.请稍等时
4、：Justamoment/minute,please.请稍等。Waitamoment/minute,please.Holdon,please.(别挂断)SpokenEnglish常用口语8.对客人等候表示歉意：Sorrytokeepyouwaiting！/Thankyouforwaiting!对不起，让您就等了!9.感谢与回答Thankyou.(You’rewelcome.)Thanks.(That’allright.)Thankyouverymuch.(It’smypleasure.)That’sveryniceofyou.(Notatall.)10.电话用语：注意：（接电话人自我
5、介绍时不能说“Iam……而要用Thisis......speaking.”问对方是谁时不能说“whoareyou?而要说whoisthis?”）如：---Goodmorning,thisisTomspeaking,whoisspeaking?早上好，我是汤姆，请问您是哪位？ReceptionEnglish前台接待英语1.Doyouhaveareservation?/Haveyouareservation?请问您有预订吗？2.Mr.Wang,Justamomentplease.I’llcheckthecomputer.王先生请稍，我查一下电脑。3.Pleasefillintheregi
6、strationform?Thankyou.请您填写一下登好吗？谢谢.4.Whatmethodofyourpayment,bycreditcardorincash?我可以知道您的付款方式吗？是用信用卡还是用现金？5.MayIhavesomedeposit?您可以付一些预付金吗？6.Weareopendailyfrom8：00amto22:00pm.我们的营业时间是从早上8:00晚上22:00.7.I’msorry,ourcomputerisoutoforder.对不起，我们的电脑出障了。OperatorEnglish总机英语1.Goodmorning,operator,mayIhel
7、pyou?2.Goodevening,ArcadiaInternationalHotel,canIhelpyou?3.I’msorry,sir/madam.Thelineisbusy,wouldyoupleasecallbacklaterorleaveamessage?对不起先生/小姐。电话占线，您是稍后再拔还是需要留言呢？4.MayIhaveyourroomnumberandwake-upcalltime?我可以知道您的房号和叫醒时间吗？(morning
