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1、English ForHospitalityIntroductionofReceptionDeskServiceTopic1Abriefintroductionoffrontofficeservice1.Backgroundinformation:Thefrontofficeserviceplaysanimportantpartinmodernhotels.Allthismakesitpossibleforhotelgueststotaketheadvantagesofthereceptionoffice.OfferingregistrationForeigncurren
2、cyexchangeFrontofficeserviceRoomreservationCheckinCheckOut123Activity1:ListeningListentothetapetwiceandtrytoanswerthefollowingquestion:(1)Whatisthefrontofficeservice?(2)Whatservicedoesthefrontofficeserviceprovide?Suggestedanswers:therearelobbyandgeneralservicecounterinthefrontofficedepart
3、ment.Lobbyistheplacewherecustomersregistering,resting,havingmeetingandcheckingout.Thegeneralservicecounteristheplacewherecustomerregistering,accounting,enquiring,foreigncurrencyexchanging.Usually,therearedivisionmanager,supervisor,captainandattendantinthehotel.Dialogue:A:Goodevening,siran
4、dmadam.Welcometoourhotel.B:Thanks.Goodevening.A:(Openingthetrunk,takingoutthebaggageandlookingatthenameonthebaggagetags.)I'mthereceptionist,madam.Soyouhavegotaltogetherfourpiecesofbaggage?B: Yes,that’sright.We’dliketostayherefortwonights.A:Fromtonightto28thofOctober.Whatkindsofroomwouldyo
5、ulike?B:Adoubleroomplease.A:Onedoubleroom.Yes,we’vegotfivedoubleroomsleft.B:Howmuchdoesadoubleroomcost?A:480yuanpernight,withbreakfast.B:Isyourhotelneardowntown?A:Yes,andit’sseveralminutes’walkfromthecitycenter.B:Great!I’dlikeadoublewiththeviewoftheLijiangRiver.A:Letmecheck.Ah,you’relucky
6、,madam,here’sonesuchroom.B:Isitnoisyoutside?Doesithaveair-conditioning?A:Ourhotelislocatedinaveryquietandpeacefuldistrictandalltheroomsareair-conditioned.B:Ok,Iwilltakeit.Hereisashortvideoofthedialogueabove.0001.WMVActivity2:Role-playWorkinpairsaboutthistopic,oneforguest,andanotherforhote
7、lemployee.Finishthetaskofintroducingthefunctionofthefrontofficeserviceinthehotel.Somerelatedwordsorsentencesinformationoffice问讯处receptionoffice接待室hotelregister旅客登记簿registrationform登记表manager经理attendant服务员officeclerk值班服务员waiter（餐厅）服务员waitress（餐厅）女服务员TheReceptionOffic
