人力资源管理专业英语2版教学课件作者张子源 07.ppt

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1、1CHAPTERChapter7PerformanceManagementandAppraisal绩效管理与评估overviewPerformanceisessentiallywhatanemployeedoesordoesnotdo.Employeeperformancecommontomostjobsincludesthefollowingelements:QuantityofoutputQualityofoutputTimelinessofoutputPresenceatworkCooperativenessmainpoi

2、ntsinthischapter7.1IdentifyingandMeasuringEmployeePerformance7.2AppraisingEmployeePerformance7.3MethodsforAppraisingPerformance7.4AppraisalFeedbackInterview7.1IdentifyingandMeasuringEmployeePerformancePerformancemanagementistheprocessbywhichexecutives,managers,andsupervis

3、orsworktoalignemployeeperformancewiththefirm’sgoals.Aneffectiveperformancemanagementprocesshasaprecisedefinitionofexcellentperformance,usesmeasurementsofperformance,andprovidesfeedbacktoemployeesabouttheirperformance.7.1.1TypesofPerformanceInformationManagersreceivethreed

4、ifferenttypesofinformationabouthowemployeesareperformingtheirjobs:Trait-basedinformationBehavior-basedinformationResults-basedinformation7.1.2PerformanceStandardsThedimensionsofperformanceuponwhichanemployeeisevaluatedarecalledthestandardsofappraisal.Examplesincludequalit

5、yofwork,quantityofwork,andcostofwork.Aneffectivestandardshouldpossessthefollowingcharacteristics:ReliabilityRelevanceSensitivityPracticality7.2AppraisingEmployeePerformancePerformanceappraisalistheprocessofevaluatinghowwellemployeesperformtheirjobswhencomparedtoasetofstan

6、dardsandthencommunicatingthatinformationtothoseemployees.Performanceappraisalisalsocalledperformancereview,performanceevaluation,employeerating,employeeevaluation,orresultsappraisal.7.2.1UsesofPerformanceAppraisalFormanyorganizations,theprimarygoalofanappraisalsystemistoi

7、mproveindividualandorganizationalperformance.Aproperlydesignedperformanceappraisalsystemcanhelpachieveorganizationalobjectivesandenhanceemployeeperformance.Infact,performanceappraisaldataarepotentiallyvaluableforvirtuallyeveryHRfunctionalareaasshownbelow:HumanResourcePlan

8、ningRecruitmentandSelectionTrainingandDevelopmentCompensationProgramsInternalEmployeeRelations7.