解决问题的方法与假设咨询英文.ppt

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1、StructuredProblemSolving&HypothesisGenerationGoalsofthismoduleLayoutasystematicapproachtosolvingbusinessproblems–“StructuredProblemSolving”Establishacommon“modusoperandus”forConsultingteamsPracticethesuggestedprocessonareal-lifeexample©2004Capgemini-AllrightsreservedStrategyisaboutthrivingin

2、achangingworld…“Thepicture’sprettybleak,gentlemen...Theworld’sclimatesarechanging,themammalsaretakingover,andweallhaveabrainaboutthesizeofawalnut.”©2004Capgemini-Allrightsreserved…whichisallabout“decisionmaking”“Strategyisaboutmakingdecisions”Thebeststrategy“makers”areabletoblendanalytictech

3、niqueswithanunderstandingofthefutureuncertaintiesandsimplegoodluckBasedonoftenimperfectinformationtheymakedecisionsandthendriveimplementation©2004Capgemini-AllrightsreservedTherearetwobasicapproachestoproblemsolving;butbothcanworkThe“there'saponyinheresomewhere”approachThestructuredanalytica

4、pproachPotentialforrichpowerfulsolutionsScurryaroundanalyzingtonsofdatatoseeifyoucanfindsomethingusefulGetthedataPotentialforgood(andmixed)solutionsDefineproblemandhypotheses©2004Capgemini-AllrightsreservedDefiningtheissueisthefirststepinthejourneytofinalrecommendationsDevelopConclusionsandM

5、akeRecommendationstoImplementFindInsightsAnalyseDataGatherDataFormHypothesesSowhat?—aha,newthoughtWhatyoushoulddo…andhowDefinetheIssuesWhatarethequestionskeepingyouawakeatnight?FactualinformationgatheredtoproveordisprovehypothesesAnalysewhatthedatatellsusStatementsthatprovidedirectionandstru

6、cturefortheanalysis©2004Capgemini-AllrightsreservedHypothesisformationensuresthatouranalysisisfocusedonourclient’sproblemFormHypothesesDefinetheIssuesGatherDataAnalyseDataFindInsightsDevelopConclusionsandMakeRecommendationstoImplementSowhat?—aha,newthoughtWhatyoushoulddo…andhowWhataretheques

7、tionskeepingyouawakeatnight?FactualinformationgatheredtoproveordisprovehypothesesAnalysewhatthedatatellsusStatementsthatprovidedirectionandstructurefortheanalysis©2004Capgemini-AllrightsreservedHypothesesaredevelopedinthreestepsWhataretherealstrate